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Capital Chevrolet
Wake Forest, NC
120 Reviews
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120 Reviews of Capital Chevrolet
July 24, 2024
Worst dealership in 4 counties. I purchase a new vehicle every 1-2 years and I have had the pleasure of working with some if the best dealerships in Wake and surrounding counties. H I purchase a new vehicle every 1-2 years and I have had the pleasure of working with some if the best dealerships in Wake and surrounding counties. However, thus dealership is the absolute WORST I have ever had to work with. They sold me a vehicle with multiple (and I mean 4 or more issues) with the promise that they would fix whenever I brought it in. I have been trying to get it fixed for almost 3 weeks now and all I get is the run around b/c they claim to not have a loaner they can give me since the work will take more than a day. I have infant twins and being without a vehicle to transport them to and from daycare so I can work is just not an option. If they have cars on the lot, then they have a car they can loan. DO NOT PURCHASE FROM THEM...THEY WILL MAKE YOU REGRET EVER STEPPING FOOT ON TGEOR PROPERTY. I asked to speak with the GM, after 10 mins on hold I was told they were not available. I asked to be sent to their voicemail amd was told they don't have one. This is an awful business who obviously cares nothing for customers who spend $85,000 with them... If this is how they treat people who spend that kind of money, I would hate to know how they treat people less fortunate. More
by Whitney O
Employees Worked With
Service
Helpful July 22, 2024
7/22/2024: Since I haven't purchased a new/used vehicle in a long while, my 7/20/2024 car purchase experience at Capital Chevrolet Raleigh NC may be a normal UNETHICAL practice in the dealership industry in a long while, my 7/20/2024 car purchase experience at Capital Chevrolet Raleigh NC may be a normal UNETHICAL practice in the dealership industry now. Regardless, it is WRONG. The advertised price of the 2022 used vehicle was the same across multiple resources. However, when we entered the door to obtain the final purchase price which included tax, tax and title, an extra "ACCESSORY" charge of $1,694 was added on. When asked what this was, we were told it was for the following that the dealership added to the vehicle "3M Tint, Capital 3M Protection $596, Capital Vip $398, Nitre $200". I said I didn't ask for anything added. It wasn't the advertised price and we didn't want it. It was a BAIT & SWITCH tactic. I asked: WHY DIDN'T YOU INCLUDE THAT IN THE ADVERTISED PRICE if that was what you wanted someone to pay? They said it was a service they provided. xx. The tinting was ORIGINAL FROM THE MANUFACTURER. I said remove 100% of this charge and I will purchase the vehicle without a bad review. They continued to waste my time and ended up getting $350 extra. So here is my review! I am GOOD on my word! I should have just walked out for the principle of the matter. I DETEST UNETHICAL shenanigans! DON'T ACCEPT this charge! Tell them to remove it. If they don't, LEAVE immediately and don't let them waste your time. Linnea Cazallis More
by Linnea Cazallis for Quinn Ethridge
Employees Worked With
N/A
July 11, 2024
Disappointed in Hendrick so drove the 40 minutes here and had a wonderful experience with Frankie (sales)! We walked out w a new truck that day. Finance manager (i think Kevin?) was amazing too— scored a gre had a wonderful experience with Frankie (sales)! We walked out w a new truck that day. Finance manager (i think Kevin?) was amazing too— scored a great deal we couldn’t turn down! Thank you for our new Silverado! More
by Ali
Employees Worked With
Not listed
July 08, 2024
Bought 2 brand new vehicles, both of them had scratches, came back several times to get it fixed, but ended out stop trying, as the management service there were so bad. I would never recommend buying a came back several times to get it fixed, but ended out stop trying, as the management service there were so bad. I would never recommend buying a vehicle there, and I will never place my feet at Capital Chevrolet Raleigh again More
by Rene
Employees Worked With
Don’t remember name
June 20, 2024
Their incompetence could have gotten me killed! I purchased my 2019 Toyota Highlander there and with it came "free" oil changes, tire rotations and car washes. Last time I was there when they w I purchased my 2019 Toyota Highlander there and with it came "free" oil changes, tire rotations and car washes. Last time I was there when they were finished, as I was driving out of the parking lot, I felt a vibration in the steering so I headed right back. Service guy hoped in the passenger seat so I could show him the issue and as we're driving around in the parking lot out back of the dealership, the right front wheel literally falls off the car. Apparently the person (kid) they hired for their quick lube area had only tightened a couple lugs by hand. One for sure was missing. I had to call for a ride to take me home so they could assess the damage and fix what needed to be fixed. Against my better judgement, I visited them again when it was time for my next oil change. They took my car in at 11:30. After waiting very patiently, at 1:15 I asked them to give me a status so I could decide whether to wait some more or tell them I'd come back another day. Come to find out, they had lost my paperwork so my car never got in line to be serviced. The service account rep assured me they were dropping what they were doing and it would be done soon. Almost an hour later they finished up. He told me to wait for a moment as he wanted to ask the manager if there was anything they could do or offer me for the inconvenience of them having it take so long for a scheduled oil change. He came back and said she Annie Morrell, (the manager) said that "since we're already giving you the oil change for free they weren't going to offer anything else" That was such a poor xxxxxxxx answer because those oil changes weren't free, they were built into the negotiated price of the vehicle. That aside this "manager" didn't even take 2 minutes out of her busy day to tell me herself. Don't have any work done here. It could cost your your life, and they wont even acknowledge their mistake. More
by randyksapp
Employees Worked With
Brian Anctil
June 01, 2024
If I could respond with no stars, I most definitely would! I financed a 2022 Volkswagon Atlas on April 17, 2024. At the time of purchase, the manufacturer's warranty and bumper to bumper warranty was g would! I financed a 2022 Volkswagon Atlas on April 17, 2024. At the time of purchase, the manufacturer's warranty and bumper to bumper warranty was guaranteed along with the additional purchase of Triton Care. On the evening of 4/17/2024 after purchase, the tire pressure light came on as I pulled into my driveway. I messaged my sales rep. On 4/22/24, The check engine light came on and my start/stop feature eventually disabled completely. My engine sounded as if it would overheat or like an industrial sized fan was constantly blowing under my hood. I expressed the issue to Capital Chevrolet & was sent to Volkswagon on 4/25. Volkswagon advised that I would have to pay out of pocket. I reached back out to Capital Chevrolet who advised me to bring my vehicle in on 4/26. On the evening of 4/26, I was advised by my salesman that my engine wasn't cooling and needed a thermostat! I was then provided a courtesy vehicle for the next 4 days. The repair was completed by an outside mechanic and I received my vehicle. On 5/17, I noticed a clicking with the brakes and a hard grinding/scrapping noise. I stopped by Capital Chevrolet AGAIN on 5/20. My sales rep and his manager both took the car for a drive and said there's NOTHING Chevy could do for me at this point because I'm out of "my window of care" with Capital Chevrolet. Both gentlement sent me BACK to Volkswagon AGAIN and told me the manufacturer's warranty will cover further repairs. Per Volkswagon, my wheel bearing is completely damaged & rubbing against my caliber bracket causing the caliber to separate from the bracket. The technician advised that the car was in a severe accident, which I was not made aware of, and the vehicle was rebuilt and should not have been sold! The wheel bearing, brake pads, axle and roaders have to be replaced along with a potential leak in the AC system. Thankfully, Volkswagon provides video footage of their diagnostic process to show all problems to their customers, and I am to see all damages for myself! I reminded the Volkswagon technician that I was still under warranty and to proceed with repairs. Per the technician, unfortunately, because the vehicle was in a previous accident, my warranty and Triton Care are refusing to cover any expenses. Capital Chevrolet has not tried to provide any further after purchase care or resolve my problem. I am left without a vehicle, $1,476.88 in Volkswagon repairs, a $300.00 diagnostic fee, potential storage fees by Volkswagon (because I can't drive the car off of their lot, or at all), a newly opened lease, no resolution, and again...no vehicle to drive. I have reached out to the Chevrolet’s Corporate office who advised me to open a complaint with the Better Business Bureau in which Capital Chevrolet is refusing to respond after two contact attempts by the BBB. Meanwhile, I am stuck with a lemon!!! Chevrolet Corporate office has agreed to replace my vehicle once a statement is provided by Capital Chevrolet in which, again, they are refusing! More
by jessica.haynes91
Employees Worked With
Ruben Pierce
March 23, 2024
I was here from Alabama working and was headed home and my truck broke down in Raleigh. These guys took me in and worked with me to get my truck fixed up and back on the road. They worked with my warranty my truck broke down in Raleigh. These guys took me in and worked with me to get my truck fixed up and back on the road. They worked with my warranty to get the best payout. Very friendly, professional and helpful. I highly recommend. and Mr ELia Lebbos ill give you a big Roll tide!!!!! More
by james johnson
Employees Worked With
ELia Lebbos
February 01, 2024
I spent close to 6k on rims and tires here and was told that the tires had free rotation. I called today to schedule the free rotation and was told I would have to pay for the service. I called and asked t that the tires had free rotation. I called today to schedule the free rotation and was told I would have to pay for the service. I called and asked to speak with a manager and they disconnected call. I called back and was told the manager was on lunch and other managers were in a meeting. I am very dissatisfied with the service from this location. More
by Quentin P
Employees Worked With
Ann Morrell
