Capital Chevrolet

This one is kinda tricky I have 2 experiences that ultimately leads to this review first experience I go there talk to a salesman who was really good wasn't pushy at all listen to what I said I wanted ultimately leads to this review first experience I go there talk to a salesman who was really good wasn't pushy at all listen to what I said I wanted and the price I wanted to pair found me a couple of trucks as he's pulling the trucks up for me to look at the manager comes over he ask me a few questions told me he try to make a deal with me today on buying a truck ok cool I find the perfect truck I test drive it and everything ok this the one we go inside I say let's talk numbers manager gives me a out the door price to my surprise it meets my numbers I didn't even negotiate which that's my thing lol now mind you this is a cash buy I already have the money so it's no financing things is I forgot check in my girlfriends car and it's almost closing time so I'm asking could y'all hold it or what can we do about it because it's almost closing time so they're like let's just do all paperwork then tomorrow just bring the check and it's done so I do all paperwork and leave the truck is mine all day I'm excited because I have a truck finally after all my life having cars finally a truck so I agreed to come after work the next day forgot to mention I live in the neighborhood of this dealership if you know the location but anyway all day excited get off work get the check I add insurance to the truck me and my lady goes to get the truck and the truck has been sold gone picked up that night apparently all that paperwork all the excitement all for nothing they offered me other trucks to try and help but they were all settle trucks to try and fix their mistake nothing they showed me stood out that truck being sold kinda ruined it for me like I really don't even wanna shop around anymore dealing with dealerships over and over is a hassle and finding one that had what you wanted just to get it snatched away like that is tough they have other trucks like the one I wanted but at a higher price that I'm not willing to pay that's what made that the perfect sucks big time back to the drawing board now !!! Thanks for nothing Capital Chevrolet More

Carpe Diem(Buyer Beware)! Took my 2023 Silverado 1500 RST 4x4 in for a M.I.L(malfunction indicator lamp) and an oil change. I dropped the vehicle off, as I did not have an ap Took my 2023 Silverado 1500 RST 4x4 in for a M.I.L(malfunction indicator lamp) and an oil change. I dropped the vehicle off, as I did not have an appointment. A few days later Jeff called to inform me the shift control was faulty. He told the part was on back order, but he ordered it and would have it the next day. I never authorized any work to be done, other than the diag., and oil change.. When I inquired about the cost of the repair I was told, “We’re going to take care of it under warranty.” [2] days later I picked up the vehicle and my zero Dollar invoice. [5] days after that I received a call, from Jeff, saying the repair was not under warranty and the repair bill is $1027.xx. Jeff told me, “The warranty Department denied the claim. But, we are going to help by taking $100.00 off the total. This is the first Chevrolet I’ve ever owned. Capital Chevrolet in Wake Forest is making me rethink some of the decisions I’ve made. On a a related note: they never did the oil change I requested. More

I had a disappointing service experience with Capital Chevrolet of Wake Forest for my 2024 Chevrolet Colorado Trail Boss. I was not clearly informed about diagnostic charges before work was done, and thi Chevrolet of Wake Forest for my 2024 Chevrolet Colorado Trail Boss. I was not clearly informed about diagnostic charges before work was done, and this has happened on more than one visit. I also had my brake pads replaced, and they wore out again in less than a year, which raised concerns for me about the quality of the service. I’m not sure if new parts were used or if something was done incorrectly, but it made me question the reliability and transparency of the work performed. Overall communication and handling of service issues has been poor, and it has affected my trust in this dealership. More

Bought 3 weeks ago. Traded 2 vehicles and they owed me as they were worth more than the new Suburban. STILL haven't gotten my check, paperwork etc. Can't get a return ca Traded 2 vehicles and they owed me as they were worth more than the new Suburban. STILL haven't gotten my check, paperwork etc. Can't get a return call after several messages. Sadly going to have to get an Attorney to get the $11,500 they owe me. Stay away! More

RUN far far away before you buy a used car from this dealership. They sold us one with a major oil leak after stating it passed their inspection and that they would back it up. They didn't. Then they ma dealership. They sold us one with a major oil leak after stating it passed their inspection and that they would back it up. They didn't. Then they made excuses. Then they said they would "make it right". Their idea of that was to try to sell us a car for over $10,000 more than we already paid. Now they are making up more excuses on why they don't care. In my 30 years of buying used and new cars I've never come across such a dishonest seller. RUN RUN RUN far away. More

I recently purchased a 2026 Silverado 2500 ZR2 from Randy at Capital Chevrolet, in Wake Forest, NC and unfortunately it was the worst buying experience I have ever had with any dealership. We negotiated at Capital Chevrolet, in Wake Forest, NC and unfortunately it was the worst buying experience I have ever had with any dealership. We negotiated what I believed was a fair deal, but when the paperwork arrived, an additional ~$3,000 in questionable add-on fees had been inserted without being discussed upfront. After escalating the issue to the sales manager, we eventually reached an agreement — but it should never have happened in the first place. When I returned to pick up the truck, I signed all of the paperwork and then waited nearly two hours for the vehicle to be brought around. To my surprise, the truck was delivered without running boards, an item I expected to be standard on an $89,900 vehicle. When I asked Randy about it, I was told they were not included and could be added for an additional $1,100. At that point, I felt completely misled. I have never been treated this way by a dealership. This was my second Silverado 2500 purchased from Capital Chevrolet, and it will absolutely be my last. Buyers should be aware and proceed with caution — transparency and customer care were severely lacking throughout my experience. More

Great help and attention to detail from Sam Ward. The guy is 10/10 and we appreciate him taking care of us The guy is 10/10 and we appreciate him taking care of us More

Thank you for your response, but I must respectfully clarify several important points that were overlooked or misrepresented. First, the only reason the $225 charge was adjusted is because I spoke up a clarify several important points that were overlooked or misrepresented. First, the only reason the $225 charge was adjusted is because I spoke up and questioned the pricing. There was no proactive transparency or explanation offered—only silence until I pressed the issue. I clearly stated that I did not authorize any additional work beyond the oil change and that I would return to pick up my vehicle. Despite this, the services were performed anyway, directly against my explicit instructions. This is unacceptable and raises serious concerns about your business practices. You stated that supporting documentation was provided, but the intake photos were incomplete—they only showed a portion of the front driver side wheel and window. The photos failed to include any images of the rear driver side wheel (where the caps are now missing) or the bottom of the front driver side door and running board, where new damage was discovered after service. The video sent was a low-quality recording of a video, not clear surveillance footage, and it offered no definitive insight. You also failed to address the fact that I explicitly told your advisor not to perform the services, yet they were done anyway. At that point, I felt forced to pay for services I did not authorize just to avoid further conflict and inconvenience. That is not resolution—that is coercion. The tire rotation was done poorly, leading to noticeable shaking at highway speeds, and I had to seek assistance elsewhere to correct it. I also now have to replace missing wheel caps, which were present before my visit and are now on backorder—causing further unnecessary cost and frustration. This experience has been extremely disappointing, from the lack of transparency and consent to the poor quality of service and follow-up. I expected more from a dealership and its management team. I’ll be sharing my experience publicly so others can make an informed decision about where to take their vehicles for service. -Sheena >>>A snippet of my initial review & Capital Chevrolet response: due to not being able to reply: I am writing to formally express my dissatisfaction with the service I received at Capital Chevrolet. This experience has been one of the worst I’ve had when dealing with a service center, particularly as a woman navigating the often frustrating issues of unclear pricing and lack of transparency. I scheduled an appointment for a routine oil change, which, according to my coupon, included a complimentary tire rotation. An hour after dropping off my vehicle—a 2019 Buick Envision—I received a call from the service advisor, Astrid Ramirez-Lopez. She informed me of additional services, including an oil filter and air filter, totaling nearly $160. When I asked for the total cost of the oil change, I was told it would be approximately $225. I was shocked. Even with inflation and dealership pricing in mind, this quote was excessive. In my opinion, anything over $150 for a standard oil change is price gouging—especially on a non-luxury vehicle. Capital Chevrolet (Owner) 5 hours ago Hi Sheena, Thank you for taking the time to provide your feedback. We understand how important clear communication and proper vehicle care are, and we appreciate the opportunity to address your concerns. As discussed with our management team, your bill was adjusted, and supporting documentation—including intake photos and video—was provided to clarify the condition of your vehicle upon arrival. We strive to ensure all services are performed accurately and professionally, and we’re glad we could provide clarification and support regarding your experience. We value your business and hope to continue serving you in the future. More