We were looking to purchase our first new vehicle and decided to go here. At first, we were just looking and then found something that we really liked. When we got inside to do the paperwork and the price seemed a little high. They were charging for "accessories" (window tint and a couple other things) for the car that were already installed on the car and was no longer optional to remove them (we necessarily did not want these nor did we feel like we should pay extra for them). We were told these were not optional and had to pay them. The next thing is when it came to the financing, we were told we were given about a 5% int rate with a local credit union. Come to find out later neither was true. The sheet where we were shown the breakdown of the payments based on the amount of downpayment did not even show the int rate we were told. We were also never given a copy of our credit report that they supposedly pulled. We left and decided to look around some more the next day at another dealership. After doing some research, we found the exact same vehicle at another Chevy dealership for $5,000 less (which I found out is a common thing that all Capital and Hendrick dealerships do to every car).
After doing business with the other dealership, come to find out, Capital was misleading in the information they provided to us. First, they didn't even have the local bank pull our credit (it never showed up on our credit report either), but instead was presenting us in-house financing with the disguise that it was through the local bank. Then they said we were getting a 5% int rate when it was more like 7%. Also, when we asked to look at other vehicles that matched what we wanted but were at other dealerships within their network, the salesperson barely looked at any but i was watching this person scroll past several of them on the screen. This gave me the immediate feeling that they were trying to push us into something we would barely be able to afford just so they could make some quick cash. I am glad we left that and did not sign any paperwork. Although the salesperson and staff were friendly, the whole process was super shady.