Ruben Rodriguez | Page 3

fantastic Ruben,Susan,and Ed could not have been nicer. I...n fact all of staff were customer friendly and I got a good deal. Richard Ruben,Susan,and Ed could not have been nicer. I...n fact all of staff were customer friendly and I got a good deal. Richard More

Helpful 1

Report | Print

Wonderful Experience !!!! I have terrible credit and I mean TERRIBLE and never expected to get a car from a 'real' dealership much less what I ended up with. I filled out some I have terrible credit and I mean TERRIBLE and never expected to get a car from a 'real' dealership much less what I ended up with. I filled out some online applications trying to get approvals and potential numbers before I went into a dealership to avoid any frustration and disappointed, and most importantly not waste my time or anyone else's. After hardly any real nibbles (and a few offers for a low amount and high APR), I received a text and phone call from Meagan, the Special Finance Manager at Windsor Nissan. This was different from previous dealers I was speaking with. I was clear about my situation (a car that was just totally upside down with 3 years to go, poor credit, only $1000 to put down, etc.) as well as payment and vehicle expectations. She assured me I was realistic and could absolutely get the deal done. I have heard that many times before and in those situations there was always something that prevented me from getting the deal done. I am sure I was annoying asking her to reconfirm that, and that I would be able to leave in the car the day I come in (it's about a 45 minute drive for me). When I got there, I was greeted by Ruben Rodriguez, who quickly verified what I was looking for, input my info and went to grab some keys while they appraised my trade. I was VERY confused when he took me outside and there was a BRAND NEW 2016 Pathfinder. I thought he was going to bring me back the 2012-2013 vehicle we were talking about, but apparently one of the finance people mentioned they could accommodate my desired payment with a brand new one! I almost didn't want to drive it because I didn't want to fall in love and then be disappointed. Phil, one of the Finance Team Members, came to talk to me and I was worried about the "good news/bad news" and scenarios that I could choose from based on my situation. He explained my options VERY thoroughly to me and I ended up choosing an option that while not the most ideal, allowed me to have a brand new car with 12 miles on it, full warranty, lifetime maintenance including FREE oil changes, tire rotations and car washes for life and a much lower APR than I had ever anticipated. I never ONCE felt pressured, like things were hopeless, and that it wasn't impossible for me to have a brand new car (payment may be higher than most, but with my credit and barely any money down, that is to be expected). Not to mention, in the past whenever I've been at a dealership, I can write off 5 hours of my life from start to finish, but I literally drove off that lot 3 hours from entering the door to exiting out of the parking lot (test drive, paper signing and everything -- BOOM! DONE!) I will recommend these guys to anyone! To those of you out there that think it's hopeless and you can't possibly get into a vehicle with poor credit, being flipped on trade, hardly anything down, keep the faith knowing that it IS possible!!!! Thank you Meagan, Ruben, Phil and Peter for helping me out and getting me into a beautiful new car! I will be back! More

Helpful 2

Report | Print