Ruddy Hernandez | Page 2

First I received an email stating that I missed my appointment. No, that was incorrect as the jeep was dropped off the night before and keys were left in the Dropbox. My appointment was set for 7am. I appointment. No, that was incorrect as the jeep was dropped off the night before and keys were left in the Dropbox. My appointment was set for 7am. I had to call to check the status of the vehicle at 9 am. The consultant's were scrambling and asked if I wanted a tire rotation? I said yes, that is why the coupon was put into the envelope the night before. 2 hours later I get a phone call stating they can not find the lock key for the tires. I told them it was in the glove box. 40 mins later I get another call to say they can not find it. I pick up the jeep, and find the key in the glove box. During the process there was no inquires about my stop / start light being on the vehicle ( which is probably to be expected as I did not ask them to review it) However. I never got the initial call to go over any recommendations or the video/ photos that usually comes with the service. I have to say this appointment was a disappointment and handled poorly. More

by rachelle.boggan Verified Customer Verified Customer

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I brought my Jeep in for 2 recalls, Ruddy and the team were very professional and attentive. were very professional and attentive. More

by N. Patel Verified Customer Verified Customer

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GREAT JOB. THANK YOU, good deal on oil change! Ill be back very soon. See you THANK YOU, good deal on oil change! Ill be back very soon. See you More

by bensalinasfm Verified Customer Verified Customer

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I appreciated the team for testing the batteries and replacing them. The video showing the issues and the fix was nice to see. replacing them. The video showing the issues and the fix was nice to see. More

by david_kreider Verified Customer Verified Customer

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Completed my routine service and factory recall on a timely manner and we promised, c as they usually do. timely manner and we promised, c as they usually do. More

by john@jenkinsnet.net Verified Customer Verified Customer

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As always, Ruddy Hernandez makes taking care of my Grand Cherokee effortless. He is consistently courteous, knowledgeable and professional. Cherokee effortless. He is consistently courteous, knowledgeable and professional. More

by Karen Verified Customer Verified Customer

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There was a lack of communication with me throughout the entire process. On both occasions, I had to be the one to call just to get them to start working on my cars, after a discussion with the so-calle the entire process. On both occasions, I had to be the one to call just to get them to start working on my cars, after a discussion with the so-called manager yesterday and another one on Friday. Eventually, I had to contact the general manager of the dealership, who kindly stepped in and resolved my issue. This dealership has always had my respect, as has their service, but honestly, nowadays they leave much to be desired. They tried to keep my cars for two days just for a battery replacement. The “new” batteries are showing only 12% capacity. I have never had these kinds of issues with the previous managers. There is no longer respect for the position of manager at that location, and it seems like anyone can pass themselves off as one. On top of that, I was severely overcharged for tires. Two tires for a Jeep Wrangler were priced the same as four tires at other stores. I just paid $190 per tire at Tire Kingdom today, while these people were charging $327.05 per tire — $655 plus alignment for just two tires. The total came out to $858 for two NEXEN tires! This pricing is extremely excessive and unreasonable. More

by Oscarena_toro Verified Customer Verified Customer

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Car arrived on Friday via tow. I was told I would receive a call from an advisor upon arrival. I did not. Called the next day, they had no idea who checked in my car. I had to desc I was told I would receive a call from an advisor upon arrival. I did not. Called the next day, they had no idea who checked in my car. I had to describe to them the picture the towing company at sent to me. Case was escalated. New advisor called saying upon diagnosis the squeaking issue with car was not caused by the break and that the squeaking could not be heard. After he left for the day, I was informed that the full diagnosis could not occur on a Saturday. Car was left at Jeep for a week, and I was told there was no squeaking. Day 1 after picking up the car squeaking occurred and video sent to advisor. No response. More

by caroline16 Verified Customer Verified Customer

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every thing was very good cleanlinest was very goog and wash my vehicle. service advisor was exceptional wash my vehicle. service advisor was exceptional More

by ptppallu1475 Verified Customer Verified Customer

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ort & Simple Excellent service from the maintenance team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! More

by MORGANMULFORD Verified Customer Verified Customer

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