Ruddy Hernandez | Page 4

As always, Ruddy Hernandez makes taking care of my Grand Cherokee effortless. He is consistently courteous, knowledgeable and professional. Cherokee effortless. He is consistently courteous, knowledgeable and professional. More

by Karen Verified Customer Verified Customer

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There was a lack of communication with me throughout the entire process. On both occasions, I had to be the one to call just to get them to start working on my cars, after a discussion with the so-calle the entire process. On both occasions, I had to be the one to call just to get them to start working on my cars, after a discussion with the so-called manager yesterday and another one on Friday. Eventually, I had to contact the general manager of the dealership, who kindly stepped in and resolved my issue. This dealership has always had my respect, as has their service, but honestly, nowadays they leave much to be desired. They tried to keep my cars for two days just for a battery replacement. The “new” batteries are showing only 12% capacity. I have never had these kinds of issues with the previous managers. There is no longer respect for the position of manager at that location, and it seems like anyone can pass themselves off as one. On top of that, I was severely overcharged for tires. Two tires for a Jeep Wrangler were priced the same as four tires at other stores. I just paid $190 per tire at Tire Kingdom today, while these people were charging $327.05 per tire — $655 plus alignment for just two tires. The total came out to $858 for two NEXEN tires! This pricing is extremely excessive and unreasonable. More

by Oscarena_toro Verified Customer Verified Customer

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Car arrived on Friday via tow. I was told I would receive a call from an advisor upon arrival. I did not. Called the next day, they had no idea who checked in my car. I had to desc I was told I would receive a call from an advisor upon arrival. I did not. Called the next day, they had no idea who checked in my car. I had to describe to them the picture the towing company at sent to me. Case was escalated. New advisor called saying upon diagnosis the squeaking issue with car was not caused by the break and that the squeaking could not be heard. After he left for the day, I was informed that the full diagnosis could not occur on a Saturday. Car was left at Jeep for a week, and I was told there was no squeaking. Day 1 after picking up the car squeaking occurred and video sent to advisor. No response. More

by caroline16 Verified Customer Verified Customer

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every thing was very good cleanlinest was very goog and wash my vehicle. service advisor was exceptional wash my vehicle. service advisor was exceptional More

by ptppallu1475 Verified Customer Verified Customer

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ort & Simple Excellent service from the maintenance team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! team. They were professional, efficient, and kept me informed throughout the process. My Jeep was ready on time and running great. Highly recommend! More

by MORGANMULFORD Verified Customer Verified Customer

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Service here is always completed timely. Staff is attentive and friendly. Makes it easy to do business with them! Staff is attentive and friendly. Makes it easy to do business with them! More

by rducharme Verified Customer Verified Customer

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There good people thanks you everything was good the work to my car is was good to my car is was good More

by rafierodriguez Verified Customer Verified Customer

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Excellent service like always. Bob is great and love the tech video of start to complete. Thank you Bob is great and love the tech video of start to complete. Thank you More

by e__duran Verified Customer Verified Customer

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Satisfactory Service from the team at Sawgrass. I was able to schedule an appointment with no hassle and job was completed well. Thank you I was able to schedule an appointment with no hassle and job was completed well. Thank you More

by yotransportsolutions Verified Customer Verified Customer

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To management at Arrigo Sawgrass, I scheduled an appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My rep told me the windshield would be in before my appointment. When I pulled in, the greeter checked with my rep and came back saying the rep didn't have an appointment with me. A few minutes later the rep came outside and said he forgot because he was so busy. I should have left right then. Instead I let them hold my truck for two days and the windshield never showed up. Every call I made to the rep ended the same way. He'd say he was going to call me back in 30 minutes with an answer and never did, not once. I'd have to call him a few hours later and he'd act overwhelmed and ask if he could call me back again. He never did that either. While I was waiting I overheard at least three other customers getting the same treatment from different reps. We own a home in Lakewood Ranch near Sarasota and a condo on the Intracoastal in Pompano. I was looking for a dealership I could rely on. You had a customer at the door with $1,900 cash ready to spend and an appointment on the books. You lost the sale and wasted two days of my time. Run the math on what's happening in that service center. On my $1,900 windshield, estimate $1,100 gross profit and around $400 net after expenses. If 4 customers a day get the runaround I got, that's roughly $1.9M in revenue and $416K in net profit walking out the door per year. These are customers with confirmed appointments who showed up ready to pay. Whatever is going on in there isn't just costing you reputation, it's costing you real money. More

by JOSEPHSAL1121 Verified Customer Verified Customer

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