Rudy Ruiz
Rudy Ruiz at INFINITI Van Nuys

Rudy Ruiz

Service Advisor

INFINITI Van Nuys

5455 Van Nuys Blvd
Los Angeles, CA 91401

5.0
9 Reviews
5.0

9 Reviews

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9 Reviews of Rudy Ruiz

October 18, 2026

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Employee Rating

The entire staff was incredibly professional, friendly and helpful! Everyone made sure I was taken care of, especially when my car seat got stuck. Excellent customer service! More

by Kay88
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Fuentes, Wilson Abrego, Santiago Baez, Moe Al Said , Mariana Escobedo, and I’m sure I’m missing people

October 16, 2026

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Efficient, clean and highly credible. Wilson is highly professional and provided excellent customer service. My car was serviced and completed within the 1 hour while I waited. The work w More

by S.Richard
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Santiago Baez , Wilson, Santiago, Rudy

Oct 16, 2026

INFINITI Van Nuys responded

Your note about having the service on your INFINITI Q50 completed in under an hour reflects our service department’s focus on efficiency and quality. Hearing you found our team professional, the facility spotless, and the work exceptional means a great deal to us.

October 14, 2026

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CAME IN FOR A RECALL. THEY EXPLAINED TO ME CLEARLY WHAT NEEDS TO BE DONE. AND FRIENDLY STUFF WITH GREAT EXPERIENCE. More

by CHAOL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Santiago Baez , THOMAS MEDOZA

Oct 14, 2026

INFINITI Van Nuys responded

Hearing that the clear explanations and friendly approach made your visit a great one means a lot to our service team. We’re glad we could take care of the recall on your INFINITI QX60.

October 04, 2026

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I bought my car in bc my check engine light came on. Santiago was awesome. He went through everything and gave me a clear understanding of the condition of my car. It was a quick turnaround. I got my ca More

by VEDA.SWILLIAMS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

Oct 04, 2026

INFINITI Van Nuys responded

Hearing that Santiago walked you through every detail and gave you a clear understanding of your Q50’s condition is truly rewarding. We’re pleased we could resolve your check engine issue with a same-day turnaround. Your praise and five-star rating mean a great deal to our service team.

September 19, 2026

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Exactly service thoroughly explained what was needed and why? When Rudy was there he always followed up to make my car running performing as expected after service! More

by ABLAKE1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

Sep 29, 2026

INFINITI Van Nuys responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2026

Dealership Rating
Employee Rating

Wilson was exceptional as always! It's always a pleasure to work with him. I know things will get done right. You are so fortunate to have him on your team. He always makes me feel More

by KIM_CONROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Santiago Baez

Sep 03, 2026

INFINITI Van Nuys responded

Knowing that Wilson makes you feel valued and confident in our service means a great deal to our team. It’s our pleasure to care for your QX50, and we’re honored you trust us with your Nissan as well.

August 26, 2026

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Everyone was polite and knowledgeable. The service took too long. It might have been more tolerable if there was food or snacks for the customers. They told me they do not offer a loaner c More

by Sandi.roth110240
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Santiago Baez , Mr Abrego

Aug 28, 2026

INFINITI Van Nuys responded

Thank you for sharing your experience with us, Sandi. We're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if you'd be willing to share your concerns in more detail! We appreciate your business and hope to see you again.

August 24, 2026

Dealership Rating
Employee Rating

I am very pleased with my recent visit to Van Nuys Infinity. Wilson my service advisor was very professional & Van Nuys Infiniti should be proud to have him as an employee! Great work..... More

by HERBIEKAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2026

INFINITI Van Nuys responded

Our service department enjoyed assisting you with your INFINITI Q50 and is proud to have a dedicated advisor like Wilson. Knowing that his professionalism met your expectations means a great deal to our team. We hope to see you again soon.

August 22, 2026

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Employee Rating

I have consistently experienced outstanding services from the service department. I would not bring my Infiniti car anywhere else. More

by MONATELIERBIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Santiago Baez

Aug 22, 2026

INFINITI Van Nuys responded

Knowing that you’ve repeatedly experienced top-notch service from our service team means a lot to us. Hearing that you wouldn’t bring your Infiniti Q50 anywhere else means a great deal to our team.

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