Wilson Abrego
Wilson Abrego at INFINITI Van Nuys

Wilson Abrego

Service Advisor

INFINITI Van Nuys

5455 Van Nuys Blvd
Los Angeles, CA 91401

4.8
16 Reviews
4.8

16 Reviews

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16 Reviews of Wilson Abrego

October 18, 2026

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The entire staff was incredibly professional, friendly and helpful! Everyone made sure I was taken care of, especially when my car seat got stuck. Excellent customer service! More

by Kay88
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Josh Fuentes, Santiago Baez, Rudy Ruiz, Moe Al Said , Mariana Escobedo, and I’m sure I’m missing people

October 16, 2026

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Efficient, clean and highly credible. Wilson is highly professional and provided excellent customer service. My car was serviced and completed within the 1 hour while I waited. The work w More

by S.Richard
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez, Rudy Ruiz , Wilson, Santiago, Rudy

Oct 16, 2026

INFINITI Van Nuys responded

Your note about having the service on your INFINITI Q50 completed in under an hour reflects our service department’s focus on efficiency and quality. Hearing you found our team professional, the facility spotless, and the work exceptional means a great deal to us.

October 14, 2026

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CAME IN FOR A RECALL. THEY EXPLAINED TO ME CLEARLY WHAT NEEDS TO BE DONE. AND FRIENDLY STUFF WITH GREAT EXPERIENCE. More

by CHAOL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez, Rudy Ruiz , THOMAS MEDOZA

Oct 14, 2026

INFINITI Van Nuys responded

Hearing that the clear explanations and friendly approach made your visit a great one means a lot to our service team. We’re glad we could take care of the recall on your INFINITI QX60.

October 12, 2026

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The entire Infiniti Van Nuys staff are amazing, friendly & kind people! Kudos to the entire Service Department: the men who approached us driving in for our appointment, all the mechanics especially Ronny w More

by babooku
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mina Khouzam , Joanna (Reception)

Oct 13, 2026

INFINITI Van Nuys responded

Your note about our team’s warm welcome and seamless appointment really reflects our commitment to genuine hospitality. Our service department enjoyed caring for your INFINITI Q50, and we’re pleased Wilson could guide you with honesty and attentiveness. Your kind words and five-star rating mean a lot to us.

October 12, 2026

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Excellent service as usual. Santiago kept me updated and aware of what was happening. I usually work with Wil. Wil wasn't there but he and Santiago were in communication to en More

by KIM_CONROY
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

Oct 12, 2026

INFINITI Van Nuys responded

Your note about Santiago and Wilson collaborating to keep you informed highlights how our service department values clear communication. We’re glad the repair on your QX50 was thorough and you felt in good hands throughout. Your kind words and five-star rating mean a great deal to us.

October 10, 2026

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Our service advisor, Wil is great. Listens and takes the time to explain and answer questions about what is done and recommended. Eddie from service is also great. Always greets and is More

by ANNETTENAVASARTIAN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie from service

Oct 10, 2026

INFINITI Van Nuys responded

Your note about our advisor taking time to explain recommendations reflects how our service team emphasizes clear communication. We’re pleased we could greet you warmly from arrival to departure. Knowing these efforts made servicing your INFINITI JX35 straightforward means a lot to our team.

October 05, 2026

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Depends on what team you are with. I find the no pressure/no stress a relief. The individuals on said team are a relaxed type of peoples who are available for you when you need to answ More

by meeeshG35
Recommend Dealer
Yes

Other Employees Tagged: Josh Fuentes, Elie Mina, Moe Al Said, Mina Khouzam , Thomas, Antonio, Tony, Eddie

Oct 07, 2026

INFINITI Van Nuys responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing INFINITI Van Nuys.

September 30, 2026

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Everyone at Infiniti is always very helpful and on top of service. Wilson Abrego was great in helping me with all my concerns with my vehicle and was very well informed. I will definitely be using him in the More

by oraygoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2026

INFINITI Van Nuys responded

Your praise of our service department’s attentiveness and Wilson’s expertise reflects the level of care we aim to provide. Knowing you’ll trust us again for your Q50’s service and recommending Wilson means a great deal to us. We look forward to caring for your vehicle again.

September 26, 2026

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Employee Rating

Great service and very helpful. Will Abrego has been on top of it and extremely helpful in guiding me through the process. I highly recommend him for future services. More

by oraygoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2026

INFINITI Van Nuys responded

Our service team enjoyed guiding you through the service on your Q50. Hearing that Wilson’s guidance made the process easy means a lot to our service team. Thank you for recommending us for any future service needs.

September 21, 2026

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Employee Rating

On Friday the18th I took my Q50 ,for servicing,I spent all day and nothing was done. More

by MACKIE.DMD
Service Price Transparency
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Recommend Dealer
No
Oct 02, 2026

INFINITI Van Nuys responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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