Santiago Baez
Santiago Baez at INFINITI Van Nuys

Santiago Baez

Service Advisor

INFINITI Van Nuys

5455 Van Nuys Blvd
Los Angeles, CA 91401

4.8
23 Reviews
4.8

23 Reviews

Write a Review

23 Reviews of Santiago Baez

October 18, 2026

Dealership Rating
Employee Rating

The entire staff was incredibly professional, friendly and helpful! Everyone made sure I was taken care of, especially when my car seat got stuck. Excellent customer service! More

by Kay88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Fuentes, Wilson Abrego, Rudy Ruiz, Moe Al Said , Mariana Escobedo, and I’m sure I’m missing people

October 16, 2026

Dealership Rating
Employee Rating

Efficient, clean and highly credible. Wilson is highly professional and provided excellent customer service. My car was serviced and completed within the 1 hour while I waited. The work w More

by S.Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Rudy Ruiz , Wilson, Santiago, Rudy

Oct 16, 2026

INFINITI Van Nuys responded

Your note about having the service on your INFINITI Q50 completed in under an hour reflects our service department’s focus on efficiency and quality. Hearing you found our team professional, the facility spotless, and the work exceptional means a great deal to us.

October 14, 2026

Dealership Rating
Employee Rating

CAME IN FOR A RECALL. THEY EXPLAINED TO ME CLEARLY WHAT NEEDS TO BE DONE. AND FRIENDLY STUFF WITH GREAT EXPERIENCE. More

by CHAOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego, Rudy Ruiz , THOMAS MEDOZA

Oct 14, 2026

INFINITI Van Nuys responded

Hearing that the clear explanations and friendly approach made your visit a great one means a lot to our service team. We’re glad we could take care of the recall on your INFINITI QX60.

October 12, 2026

Dealership Rating
Employee Rating

Very good Santiago was outstanding very attentive and caring The dealership is well run with responsive staff More

by MSklansky
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

Oct 13, 2026

INFINITI Van Nuys responded

Hearing you found Santiago’s attentive, caring approach outstanding means a lot to our service team. We’re glad our responsive staff and organized service department made the service on your Q50 a positive experience.

October 12, 2026

Dealership Rating
Employee Rating

Excellent service as usual. Santiago kept me updated and aware of what was happening. I usually work with Wil. Wil wasn't there but he and Santiago were in communication to en More

by KIM_CONROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilson Abrego

Oct 12, 2026

INFINITI Van Nuys responded

Your note about Santiago and Wilson collaborating to keep you informed highlights how our service department values clear communication. We’re glad the repair on your QX50 was thorough and you felt in good hands throughout. Your kind words and five-star rating mean a great deal to us.

October 12, 2026

Dealership Rating
Employee Rating

Infiniti's service department has treated me with care and being straightforward. Santiago gives excellent customer service. More

by bearco65
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

Oct 12, 2026

INFINITI Van Nuys responded

Your kind words about receiving straightforward, attentive care mean a lot to us, and we’re glad Santiago could provide such excellent service for your QX60.

October 04, 2026

Dealership Rating
Employee Rating

I bought my car in bc my check engine light came on. Santiago was awesome. He went through everything and gave me a clear understanding of the condition of my car. It was a quick turnaround. I got my ca More

by VEDA.SWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rudy Ruiz

Oct 04, 2026

INFINITI Van Nuys responded

Hearing that Santiago walked you through every detail and gave you a clear understanding of your Q50’s condition is truly rewarding. We’re pleased we could resolve your check engine issue with a same-day turnaround. Your praise and five-star rating mean a great deal to our service team.

September 28, 2026

Dealership Rating
Employee Rating

Promptly resolved the problem, and everyone acted in a welcoming and friendly manner. First rate experience More

by maranoff
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

Sep 28, 2026

INFINITI Van Nuys responded

We’re glad the service on your INFINITI Q50 resolved the issue promptly and that our team made you feel welcome. Hearing that you had a first-rate experience means a lot to our team.

September 26, 2026

Dealership Rating
Employee Rating

Santiago very personable and completely on top of the care for my car. Communicated with me on a daily basis More

by scottremppjr
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

Sep 27, 2026

INFINITI Van Nuys responded

Your note about Santiago’s daily updates highlights our service team’s commitment to clear communication. Knowing you felt confident in the care of your Q60 means a lot to us.

September 26, 2026

Dealership Rating
Employee Rating

Santiago was very professional and provided me with detailed explanations concerning my vehicle. Very professional More

by UPSILONTHETA
Recommend Dealer
Yes

Other Employees Tagged: Santiago Baez

Sep 26, 2026

INFINITI Van Nuys responded

Your note about Santiago’s clear, detailed explanations highlights our service team’s commitment to keeping you informed. We’re glad the service on your QX60 left you feeling confident in its care.

1

Dealership Inventory (102 Vehicles)

new 2027 INFINITI QX80 car, priced at $90,609
2027 INFINITI QX80
new
Radiant White exterior
Automatic
Four-wheel Drive
new 2027 INFINITI QX60 car, priced at $57,714
2027 INFINITI QX60
new
2t Grpt Shdw exterior
Automatic
All-wheel Drive
new 2027 INFINITI QX80 car, priced at $102,395
2027 INFINITI QX80
new
Radiant White exterior
Automatic
Four-wheel Drive
new 2027 INFINITI QX60 car, priced at $58,578
2027 INFINITI QX60
new
2t Rad Wht exterior
Automatic
All-wheel Drive
new 2027 INFINITI QX60 car, priced at $54,108
2027 INFINITI QX60
new
Blue exterior
Automatic
All-wheel Drive
new 2027 INFINITI QX60 car, priced at $57,422
2027 INFINITI QX60
new
Harbor Gray exterior
Automatic
All-wheel Drive