Ruperto Ayala | Page 26

Great people to do business with! We were in the market to replace our 2005 Malibu Maxx when my wife and I happened to drive by Ray Chevrolet on our way to Wisconsin. On the spur of t We were in the market to replace our 2005 Malibu Maxx when my wife and I happened to drive by Ray Chevrolet on our way to Wisconsin. On the spur of the moment, I stopped into the dealership and asked to look at a 2014 Equinox. We were greeted by Ruperto Ayala, and we explained to him that we had just begun our shopping process and did not have time for a test drive or long discussion. No problem! Ruperto picked up a set of keys for a car on the lot and let us look at it, sit in it and ask all the questions we wanted. When we thanked him and explained that we were on a time schedule, he wished us well and said goodbye. No pressure, no hard sell! (I even had to ask for his business card!) Three days later, after some family discussion, we decided to move ahead. I had searched the Internet for dealer inventory and called Ruperto to ask if we could test drive one 4-cylinder and one 6-cylinder Equinox. He had both vehicles waiting for us when we arrived at the dealership, and we quickly zeroed in on the 6-cylinder model. Ruperto and his sales manager, Chris, made us a very fair offer and we bought the car on the spot. After-sale service was another good experience. Ruperto introduced us to Eugene, one of the service advisors, who explained the free maintenance service provided to new car purchasers. Rich, the Customer Relations Manager, was helpful and thorough – and left me with a comfortable feeling that should I have any questions or problems he would be very quick to resolve them. Joe Nash, the Finance Manager who processed our sale documents, carefully explained all the paperwork and was a pleasure to work with. As the final step in the process, Ruperto introduced us to Ray, their tech specialist, who explained all the electronics in our new Equinox, paired my cell phone to the MyLink electronics and helped set up our new OnStar account. Ray was knowledgeable, patient and thorough. While Ruperto chatted with my wife, Ray had me set up in ten minutes and ready to go. Off we went in our new Equinox with our questions answered and a very comfortable feeling that we would be in good hands at Ray Chevrolet for future maintenance and any repair needs – or any other questions or concerns about our new Equinox. This is my fourteenth car purchase over many years – some used and many new – and so far it has been the best! More

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Great Customer Service After a recent accident, I was in need of an affordable used car. My dad found an Ebay listing for the car I purchased at Ray's. He was able to commun After a recent accident, I was in need of an affordable used car. My dad found an Ebay listing for the car I purchased at Ray's. He was able to communicate and negotiate a price for me. Since I live in WI, I had a 2.5 hour drive to pick up the car. I was able to stay in touch through text with a dealer, who was very flexible with my schedule on when I was able to pick up the car. I really appreciated this since I am new to the area and had a difficult time trying to secure a ride. When I arrived I was greeted and helped very quickly. The whole process took about two hours, but that was fairly expected. When I did leave the lot with my new car, a friend ahead of me quickly realized a headlight was out.. We drove back to the dealership, but because it was already after hours my salesman had left. We were quickly helped by another worker who apologized and got us a loaner car to use until the headlight could be replaced the following day. This wouldn't be that big of a deal, but because I live 2.5 hours away, it was very inconvenient and frustrating, The staff was very apologetic and helpful though, which I greatly appreciated. If it wasn't for the burnout headlight the experience would have been fantastic. Overall, my experience with Ray's was great, and I quickly saw why they were ranked so highly in customer experience. I would certainly recommend Ray's to anyone looking to buy a used or new car. I am very please with the value and price of my used car and the amenities that come with it. (certified used, warrently, 3 mos of OnStar/XM) I'm very anxious to go and pick up my car with the new headlight, I just wish I didn't have to make another 5 hr trip! More

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Tahoe Purchase Sean and Joe helped make this purchase a smooth one. Sean spent time with us to make sure we were completely satisfied. We have purchased several cars Sean and Joe helped make this purchase a smooth one. Sean spent time with us to make sure we were completely satisfied. We have purchased several cars from Ray and have been very satisfied with their quality of service. More

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satisfied my husband and I went in as a last minute stop. we had originally came out to purchase a different vehicle at another dealership but it had sold the n my husband and I went in as a last minute stop. we had originally came out to purchase a different vehicle at another dealership but it had sold the night before. we stopped at looked at a couple cars and decided right away over our 2013 sonic rs. The service was great and fast. Ruperto was awesome in helping. we are completely satisfied with our purchase. I will definitely be recommending this dealership. More

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Awesome Another hassle free purchase! Great staff and highly recommend Ray Chevy to all my friends and family, Rupe and Hugo are very helpful as always Another hassle free purchase! Great staff and highly recommend Ray Chevy to all my friends and family, Rupe and Hugo are very helpful as always More

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First Time Car Buyer! I went in to buy my first car, a Chevy Spark, and Rupe was really helpful! He made the experience a positive one, and I felt comfortable during the wh I went in to buy my first car, a Chevy Spark, and Rupe was really helpful! He made the experience a positive one, and I felt comfortable during the whole process. I'm very happy with my experience and his service! More

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the ayala brothers. i bought a 2014 chevy equinox very very very very pleased with it great gas mileage. hugo and rupert have helped my family and i for years. we have bo i bought a 2014 chevy equinox very very very very pleased with it great gas mileage. hugo and rupert have helped my family and i for years. we have bougth 7 cars from them and all 7 tines we have been pleased with them. More

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Best of the Best!! Hugo is the best in that dealer. He has sold numerous cars to multiple of my family members. I can proudly say I own my first car and Mr. Hugo helped Hugo is the best in that dealer. He has sold numerous cars to multiple of my family members. I can proudly say I own my first car and Mr. Hugo helped me out VERY much! I will deff be back for my sisters first car :) ALWAYS IMPRESSED BY HUGOS CUSTOMER SERVICE! Ruperto also was very helpful to buying my car. Thank you guys :) YOU BOTH ROCK! More

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GREAT JOB RUPE!! He took his time to make sure that we were able to get the best deal that would work best for our budget. Very friendly and patient. He took his time to make sure that we were able to get the best deal that would work best for our budget. Very friendly and patient. More

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awesome customer service My entire family has been coming to Ray Chevrolet for years. Our experiences with Hugo Ayala and Ruperto Ayala have always been amazing. Their profes My entire family has been coming to Ray Chevrolet for years. Our experiences with Hugo Ayala and Ruperto Ayala have always been amazing. Their professionalism and their willingness to help is always excellent. I have recommended several friends and coworkers to your dealership because of the excellent service...Thank you for all you do. Patricia Garcia More

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