Russ Beach | Page 2

The salesman who sold us the 2018 Honda Pilot did not respond after making the sale to questions and concerns with the vehicle. The vehicle was not detailed as promised ( found trash in console from kid respond after making the sale to questions and concerns with the vehicle. The vehicle was not detailed as promised ( found trash in console from kids of previous owner) also had to wait several hours in day of purchase for detailing only to be told after 2 hour wait that they wouldn’t be able to get to it that day and we had to come back next day for pickup. Salesman also was not honest about fees- indicated extra fee was for protection package- once we looked at paperwork it indicated that we had in fact paid for Lockack system that we didn’t need or want. Asked salesman about getting additional keyfob we bought programmed by dealership and he said he would get back to us and never followed up. More

by ITROTALOT Verified Customer Verified Customer

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End of the year sales was busy. Overall working with Ahkbar and Alaa was super hassle free, smooth and ease of transaction purchasing my used vehicle while my Jeep was still in serv Overall working with Ahkbar and Alaa was super hassle free, smooth and ease of transaction purchasing my used vehicle while my Jeep was still in service. More

by michaelandrews08 Verified Customer Verified Customer

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Very good people to work with. Great experience and customer service was outstanding and convenient. Great experience and customer service was outstanding and convenient. More

by michaelandrews08 Verified Customer Verified Customer

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I got charged 1800 for work never done on my jeep They reset code and sent me on my way But still charged me Horrible place reset code and sent me on my way But still charged me Horrible place More

by BRYANOTTAWAY Verified Customer Verified Customer

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I might have to wait a few day to get my car back but overall good overall good More

by mtlycruester Verified Customer Verified Customer

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It was an easy smooth process. Akbar was more than helpful and knowledgeable of the vehicle.Justin got all the paperwork done that we needed over the phone so all the wife and I ha Akbar was more than helpful and knowledgeable of the vehicle.Justin got all the paperwork done that we needed over the phone so all the wife and I had to do was just show up small amount of paperwork and she’s happy in her new truck More

by Lawnmaster.virginia Verified Customer Verified Customer

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Very good and friendly customer service! Decent priced vehicles! Will recommend to others. I’m satisfied Decent priced vehicles! Will recommend to others. I’m satisfied More

by WAYNESHUMATE Verified Customer Verified Customer

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Sales team did a great job ensuring that my wife and I were well taken care of. They were fair on the trade-in value. They do have a non-negotiatable dealer fee and add-on portion that was slightly frustr were well taken care of. They were fair on the trade-in value. They do have a non-negotiatable dealer fee and add-on portion that was slightly frustrating. More

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Great people who are willing to your needs and wants. and will to see that you get what you want. Just a great dealer whit great employees. and will to see that you get what you want. Just a great dealer whit great employees. More

by DG23662 Verified Customer Verified Customer

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I had an outstanding experience at Southern Dodge in Newport News. The entire team was professional, friendly, and made the buying process quick and stress-free. I ended up purchasing two vehicles becau Newport News. The entire team was professional, friendly, and made the buying process quick and stress-free. I ended up purchasing two vehicles because of how great the service was and the quality of the deals they offered. Everyone I worked with was knowledgeable and honest—no pressure, no gimmicks, just straight answers and a real willingness to help. They made sure both vehicles were detailed, fueled, and ready to go, and followed up afterward to make sure everything was perfect. If you’re looking for a dealership that truly values its customers and delivers on its promises, I highly recommend Southern Dodge of Newport News. I couldn’t be happier with my experience and my new vehicles! More

by WADEKGARNETT Verified Customer Verified Customer

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