Russ Kesel | Page 3

The VERY best dealership service experience of my life. Every single person has been kind, professional and most importantly honest. Every single person has been kind, professional and most importantly honest. More

by K.SMILEY.INS Verified Customer Verified Customer

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Service was great. However making the appointment was not so good an experience. He was a bit abrupt and sounded like he was in a hurry However making the appointment was not so good an experience. He was a bit abrupt and sounded like he was in a hurry More

by ken.cindy.1978 Verified Customer Verified Customer

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A worry free experience dealing with the service department. I trust the service department regarding the cost and the quality of the service received. Russ and Scott are exceptional to work with. department. I trust the service department regarding the cost and the quality of the service received. Russ and Scott are exceptional to work with. More

by rswild Verified Customer Verified Customer

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Great job took time to talk and explain all I’m still got smell but maybe it will stop was real nice to have you smell but maybe it will stop was real nice to have you More

by wildcat72tiger64 Verified Customer Verified Customer

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I have just filled out a survey for my last visit about a week ago. week ago. More

by canavan2 Verified Customer Verified Customer

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Words of appreciation to Greg Hagner this morning. Came in from hunting low tire pressure and found rear tire with nail. Always great service here!! Came in from hunting low tire pressure and found rear tire with nail. Always great service here!! More

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I am amazed! ! I purchased my used vehicle from Rusty Drawing and while driving home, I noticed my steering wheel was shaking.. I knew it was the rotors that neede ! I purchased my used vehicle from Rusty Drawing and while driving home, I noticed my steering wheel was shaking.. I knew it was the rotors that needed to be changed. 2 days later, one of the salesman that I was working with called to see how things were going. I told him what was going on and he immediately said “lets get that looked at"! I scheduled my appointment 2 days later to have them look at my Sequoia. Once I arrived, the service advisor, Greg, looked at it and then told me they were going to replace my rotors at no cost to me!! I was totally shocked and amazed at the solution they choose! Many dearlership would not waste time after someone purchased a vehicle, to then care enough to make a free repair! I will be buying my vehicles from them when that time comes! Overall, it was a wonderful experience from the moment I bought my car to the repair that was done! More

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This review is written to Scott Streumph and Kevin Riley of Riley Toyota as well as Akio Toyoda of Toyota of Japan about RUSS KESEL. When I had problems with my 2021 Tacoma prior to traveling on vacation I of Riley Toyota as well as Akio Toyoda of Toyota of Japan about RUSS KESEL. When I had problems with my 2021 Tacoma prior to traveling on vacation I took my truck to the service center unannounced to see when it could be looked at. Russ immediately assisted in trying to identify the problem and solution even though it was the end of the day and they were short staffed. He then was able to get it in and looked at with the help of a mechanic. They were able to find the problem and fix it, truly saving me from a stressful situation the next week. We will continue to buy Toyota vehicles because of their quality. And we will continue to buy them at Riley Toyota because they have great staff and when problems do occur, Russ Kesel and others like him are always there to assist. While the sale and purchase of a new Toyota is great, it's the service after the sale that's essential. Thank you Russ! More

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I have owned 3 Toyotas and 1 Lexus. My experience with purchasing from Riley Toyota has been excellent. Service at this dealership has been wonderful. No services are pushed that are not needed. I d purchasing from Riley Toyota has been excellent. Service at this dealership has been wonderful. No services are pushed that are not needed. I drive 95 miles round trip to have my vehicles serviced here after local shop tried to sell me a break job that was not needed. More

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Excellent Service The customer service is great. Along with outstanding service. Always makes them #1 in my book! I will always take my vehicles to them. They are no do The customer service is great. Along with outstanding service. Always makes them #1 in my book! I will always take my vehicles to them. They are no doubt the Best ! More

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