41 Reviews
Write a Review41 Reviews of Russ Kesel
April 20, 2023
Great job took time to talk and explain all I’m still got smell but maybe it will stop was real nice to have you smell but maybe it will stop was real nice to have you More
Other Employees Tagged: Bob Roling , Greg Hagner , Scott Petty, Scott Struemph , Mike Larkin
April 20, 2023
The VERY best dealership service experience of my life. Every single person has been kind, professional and most importantly honest. Every single person has been kind, professional and most importantly honest. More
Other Employees Tagged: Bob Roling , Greg Hagner , Scott Petty, Scott Struemph , Mike Larkin
April 20, 2023
I always receive consistently great service each time I go there. When I get ready to buy a new car, I will certainly consider Rusty Drewing Toyota. go there. When I get ready to buy a new car, I will certainly consider Rusty Drewing Toyota. More
Other Employees Tagged: Bob Roling , Greg Hagner , Scott Petty, Scott Struemph , Mike Larkin , Service department
April 20, 2023
They had my vehicle in and out like a breeze. 10/10 service that set the bar for expected customer service. 10/10 service that set the bar for expected customer service. More
Other Employees Tagged: Bob Roling , Greg Hagner , Scott Petty, Scott Struemph , Mike Larkin
October 15, 2022
Words of appreciation to Greg Hagner this morning. Came in from hunting low tire pressure and found rear tire with nail. Always great service here!! Came in from hunting low tire pressure and found rear tire with nail. Always great service here!! More
Other Employees Tagged: Bob Roling , Greg Hagner , Scott Petty, Scott Struemph
March 31, 2022
I am amazed! ! I purchased my used vehicle from Rusty Drawing and while driving home, I noticed my steering wheel was shaking.. I knew it was the rotors that neede ! I purchased my used vehicle from Rusty Drawing and while driving home, I noticed my steering wheel was shaking.. I knew it was the rotors that needed to be changed. 2 days later, one of the salesman that I was working with called to see how things were going. I told him what was going on and he immediately said “lets get that looked at"! I scheduled my appointment 2 days later to have them look at my Sequoia. Once I arrived, the service advisor, Greg, looked at it and then told me they were going to replace my rotors at no cost to me!! I was totally shocked and amazed at the solution they choose! Many dearlership would not waste time after someone purchased a vehicle, to then care enough to make a free repair! I will be buying my vehicles from them when that time comes! Overall, it was a wonderful experience from the moment I bought my car to the repair that was done! More
July 23, 2021
This review is written to Scott Streumph and Kevin Riley of Riley Toyota as well as Akio Toyoda of Toyota of Japan about RUSS KESEL. When I had problems with my 2021 Tacoma prior to traveling on vacation I of Riley Toyota as well as Akio Toyoda of Toyota of Japan about RUSS KESEL. When I had problems with my 2021 Tacoma prior to traveling on vacation I took my truck to the service center unannounced to see when it could be looked at. Russ immediately assisted in trying to identify the problem and solution even though it was the end of the day and they were short staffed. He then was able to get it in and looked at with the help of a mechanic. They were able to find the problem and fix it, truly saving me from a stressful situation the next week. We will continue to buy Toyota vehicles because of their quality. And we will continue to buy them at Riley Toyota because they have great staff and when problems do occur, Russ Kesel and others like him are always there to assist. While the sale and purchase of a new Toyota is great, it's the service after the sale that's essential. Thank you Russ! More
Other Employees Tagged: Mechanic
June 29, 2021
I have owned 3 Toyotas and 1 Lexus. My experience with purchasing from Riley Toyota has been excellent. Service at this dealership has been wonderful. No services are pushed that are not needed. I d purchasing from Riley Toyota has been excellent. Service at this dealership has been wonderful. No services are pushed that are not needed. I drive 95 miles round trip to have my vehicles serviced here after local shop tried to sell me a break job that was not needed. More
Other Employees Tagged: Matt Smith , Bob Roling
October 12, 2019
Excellent Service The customer service is great. Along with outstanding service. Always makes them #1 in my book! I will always take my vehicles to them. They are no do The customer service is great. Along with outstanding service. Always makes them #1 in my book! I will always take my vehicles to them. They are no doubt the Best ! More
Other Employees Tagged: Kevin Green , Bob Roling , Greg Hagner , Jay Wolfe, Scott Petty, Scott Struemph , Mike Larkin, Donnie Mehmert , Terry Volkart
October 01, 2019
Service The service provided by Russ, Greg, Bob, Scott Petty and Scott Struemph is always superb, professional, and friendly. They always explain everything a The service provided by Russ, Greg, Bob, Scott Petty and Scott Struemph is always superb, professional, and friendly. They always explain everything and make it a pleasant visit. More
Other Employees Tagged: Scott Petty