Russell Cunha | Page 52

Third times a charm!! After running into minimal or no response from two local Mazda dealerships in MA [Sentry west and Gallo] I hit the internet and found Flood Mazda in After running into minimal or no response from two local Mazda dealerships in MA [Sentry west and Gallo] I hit the internet and found Flood Mazda in RI. After reviewing their inventory they had a car that fit my needs and wants. Sent an e-mail and made contact with Russell. He was responsive to my questions, his response was quick, he answered all my questions without hesitation and directly...no beating around the bush. I made arrangements to go visit the dealership and view the cars available that fit my needs and wants. When we arrived at the dealership and met Russell he was exactly as he was online. Personable, direct and friendly, he introduced us to Cody and the rest is history. Cody is so polite, very friendly and very knowledgeable. We took our test drive with Cody and he responded to my questions, as well as my adult children's questions directly and without hesitation. Explained all the features of the CX5. Once back at the dealership we finalized the deal....Flood Mazda is all about teamwork. All the employees I met Russell, Cody, Jim in Finance and the two in Service EXEMPLIFY the word CUSTOMER SERVICE!! Jim made the financing go smoothly, everything was prepared, explained fully and all done with the utmost professionalism. This is how a dealership should treat customers!!! Kudos to everyone that makes it happen at FLOOD! PS: I drove 1.25 hours to Flood Mazda and the closest Mazda dealership to me is about 15 minutes away! But I would do it again in a heart beat! More

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Exceptional service! Couldn't be happier! I recently purchased a 2015 Mazda CX5 from Flood Mazda and I can not say enough good things about my experience with the employees at this dealership. I recently purchased a 2015 Mazda CX5 from Flood Mazda and I can not say enough good things about my experience with the employees at this dealership. My sales person was Joe Comforti and he was absolutely fantastic. He made what is usually a difficult, stressful experience, a complete joy. He made me feel very comfortable in my purchase and was extremely helpful in educating me about the vehicle. Having dealt with my fair share of "sleazy" sales people, Joe was a breath or fresh air. As if that wasn't enough, I also met with the manager, Russ and he was just as friendly and honest as Joe! I also have to say what a pleasure it was to work with Cody, who handled our financing and paperwork. Yet again, another outstanding, knowledgeable and friendly associate. Needless to say, I would strongly recommend not only buying a car from Flood but go see Joe Comforti! I love my car! Thank you Joe! More

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