Russell Donahue
Russell Donahue at Jim Norton T-Town Chevrolet

Russell Donahue

Service Advisor

Jim Norton T-Town Chevrolet

4924 S. Memorial Drive
Tulsa, OK 74145

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4.9
17 Reviews
4.9

17 Reviews

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17 Reviews of Russell Donahue

September 14, 2026

Dealership Rating
Employee Rating

Russell got me in quick to service and had a shuttle driver waiting for me as I requested online. He took me behind the desk to show the alignment picture directly, and was able to get that done at same More

by 918 Lusnak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Tudor

Sep 14, 2026

Jim Norton T-Town Chevrolet responded

Thank you for sharing your experience with Russell and our service team! We're glad to hear everything went smoothly. We truly appreciate your loyalty. Have a great day! - Jim Norton T-Town Chevrolet

September 02, 2026

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Employee Rating

Had a appointment for 930 for oil change didn't get out until 1105 Way to long to sit and wait Was told it usually doesn't take that long. No excuse for having an appointment and waiting that Long More

by bwillee
Service Time
Recommend Dealer
No
Sep 03, 2026

Jim Norton T-Town Chevrolet responded

We are extremely thankful for our customers and value their honest feedback. We cannot identify and contact you from your review name, but our Service Manager, Wayne Stanley, would like to offer a resolution. Kindly reach out at your convenience: Wayne Stanley, Service Manager - (918) 921-2100, wayne.stanley@ttownchevy.com

August 23, 2026

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Car was serviced Resell came with parts that needed replaced. Car has done in timely manner. Came bank washed. T Town did a great job. Thanks Martin More

by m7webb77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Hardcastle

Aug 25, 2026

Jim Norton T-Town Chevrolet responded

We're so glad to hear you had a great experience with Martin and the team! Thank you for choosing Jim Norton T-Town Chevrolet and for sharing your feedback!

August 11, 2026

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Treat you like family. Builds relationships. Makes you feel welcome. Quick pro service. Nice waiting area & snacks. More

by shafarab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Stanley, Don Hardcastle

Aug 12, 2026

Jim Norton T-Town Chevrolet responded

It's awesome to hear that our team made you feel right at home! Thank you for choosing Jim Norton T-Town Chevrolet and thank you for this fantastic feedback!

July 16, 2026

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Great and friendly service and on time thank you T Town Chevy team . Truck was nice and clean More

by Seanmajed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Hardcastle

Jul 16, 2026

Jim Norton T-Town Chevrolet responded

Thank you, Sean, for stopping by to leave Jim Norton T-Town Chevrolet a wonderful review!

July 09, 2026

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The staff is always friendly and super helpful even if they are not your salesperson . I highly recommend T Town Chevrolet . More

by Tcso129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Boom, Lesa Grandon , Grant Geer

Jul 09, 2026

Jim Norton T-Town Chevrolet responded

Thank you for your recommendation! We’re glad our team made such a positive impression. We hope to see you again at Jim Norton T-Town Chevrolet!

July 08, 2026

Dealership Rating
Employee Rating

Like always it was great getting service from A Experience Dealership Thank you Very much More

by lenzy1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Hardcastle , Cody Wetmore, Service Department

Jul 09, 2026

Jim Norton T-Town Chevrolet responded

Thank you for stopping by to leave Jim Norton T-Town Chevrolet a wonderful review!

June 19, 2026

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Employee Rating

Best service ever. Thank you Russell. He was outstanding helping me with my Turbo issue and made sure I was taken care of with my extended warranty to get it covered More

by Capricelunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Jim Norton T-Town Chevrolet responded

We love to hear that Russell and our team provided such excellent care. Thank you for choosing Jim Norton T-Town Chevrolet and for sharing your support!

June 17, 2026

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Employee Rating

Russell was very nice and explained the service that was performed. Waiting area very clean. More

by okie46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Jim Norton T-Town Chevrolet responded

Thank you for reviewing Russell and Jim Norton T-Town Chevrolet!

April 12, 2026

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Employee Rating

Friendly service, no pressure, very pleasant experience, would recommend this dealership and friendly salesmen and women to everyone! More

by bigbass09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Don Hardcastle, Solomon Teklu, Joshua Boom , Grant Geer, Gavin Higgins, Jordan Lamb

Apr 13, 2026

Jim Norton T-Town Chevrolet responded

We're grateful to have you as a Jim Norton T-Town Chevrolet customer. Thanks for the review!

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