Russell Hardenburgh

ABSOLUTELY STAY AWAY. If you do used them make sure you look at all paperwork and NUMBERS first and MAKE SURE YOU GO OVER THE VEHICLE AND ADDRESS EVERY PROBLEM WITH IT. AB If you do used them make sure you look at all paperwork and NUMBERS first and MAKE SURE YOU GO OVER THE VEHICLE AND ADDRESS EVERY PROBLEM WITH IT. ABSOLUTELY DO NOT TAKE THEIR WORD ON ANYTHING. They will rip you off in a minute. Very rude salesman and owner Melissa. IT’s ONLY MY OPINION USE IT IF YOU WANT. So glad I didn’t buy any of their junk. More

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An absolute disgrace. Do yourself a favor and research all the negative reviews before you walk in here. IF you buy a car from here take it to a mechanic to have it look Do yourself a favor and research all the negative reviews before you walk in here. IF you buy a car from here take it to a mechanic to have it looked at. These crooks do NOT run their vehicles through service after being traded in, they clean and shine them up and re sell. My experience ⬇️ We came here to purchase a 2021 Kia Telluride. We needed something reliable for my family and I. While sitting down with ours salesman Mark Prokay I asked SPECIFIC QUESTIONS. I wanted to see the repair order from when they brought it in the shop from the previous owner trading it in… he assured me they bring all the vehicles in and everything checked out great. I told him I was mainly concerned about the brakes, rotors and tires .. he said everything was near perfect there was nothing to worry about. After a few weeks I reached out to the dealership and told them my temp tags were about to expire and I was still waiting on the sales tax check they were suppose to be sending me. They said it should be coming etc. After my tags expired I reached back out (at this time I got pulled over and got a ticket) Told them about it and was not happy. I also mentioned they never fully paid my previous loan off(car I traded in ) after them telling me they weren’t responsible for it and they tried taking that amount from my sales tax check! (Ohio car to PA transfer) After a few days of going back and forth The GM Russ did make it right and sent us the check immediately. And we greatly appreciated that from him. At this time (almost 2 months later) I took the car to get a PA State inspection done on it (had to wait that long because of the registration etc) I took it to a dealership that basically gave me a quote for a whole new car…. *They told me there was ZERO oil in it. *Brakes and rotors were down to 0. *My coolant sensor needed replaced (warranty covered $1,200 out of the $1,700 repair) *Serpentine belt needed replaced *both side front CVs axels need replaced *one tire has a bubble because of a bent rim *engine and cabin filters are FILTHY (previous owner had a mouse issue ) (Called a maintenance shop from a previous repair off car fax. (The owner of that dealer told me “don’t buy that car”) And a list full of other stuff that needs done. They told us to bring the car back over to them so they can check it out and get us better pricing etc (Why we are responsible for something they should of fixed before selling is beyond me) Specifically when I asked Mark about these things… They gave me a quote for brakes and rotors all the way around. Oil change And the CV axels….. that was $1,300 roughly. Not the sensor that needs done, filters, Tire that has a bubble in it, NO OIL ( Previous dealer said I’m probably going to have to take to Kia for a motor replacement) Nor anything else… Btw they said they were going to give me better prices for these items, nor did that happen. That’s typical dealer prices. No where on that is discounted. I asked AGAIN for the repair order when they “ran it through service” And now they can’t find it because they moved buildings…. Which is xx. Dealerships are required to keep paperwork for an extended amount of time, esp if it has warranty they may get audited Once you sign those papers they do not care. At all… STAY FAR AWAY from this place, look at all of they’re reviews (all terrible) They should all be ashamed of themselves. They claim they sold us a “very nice car” A car I literally can’t even drive bc it has no oil, brakes and rotors. They never checked it out. Etc. First picture listed is the quote from Yalcar. Other pictures are proof of the mess and from the other dealer I took it to for inspection. More

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AJ got me set up straight, quick business, no xx, car was exactly as advertised and no pricing nonsense. exactly as advertised and no pricing nonsense. More

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I would rate this dealership, but even 1 Start would be too much, this is based on my experience. I feel like they sold me a LEMON, my transmission went out on me after only having the vehicle a good 30 d too much, this is based on my experience. I feel like they sold me a LEMON, my transmission went out on me after only having the vehicle a good 30 days, give or take a day or two. The service I received was, no help at all. Russ made me feel like as a customer I was not worth his time. When I got to the dealship I felt like the service could have been a lot better, but I felt like I was on an island, especially after I bought the 2020 Ford F150. Also, I wanted to get a warranty, but NO ONE could tell me what the warranty covers, but they were able to let me know what it did NOT cover. The 1 Start is because the truck interior was nice. I certainly would not reccomend or buy from this dealship again. I thought I would get better service, and reception, since I came all the way from NC for this truck. More

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Dawn is a liar so is Mark & Russ. Dawn told me I was receiving a check for overpayment & never received it & now ignoring my phone calls or texts Dawn told me I was receiving a check for overpayment & never received it & now ignoring my phone calls or texts More

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Terry Mellisa Russ and Dawn did a wonderful job helping me purchase this beautiful Porsche me purchase this beautiful Porsche More

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Russ is an awesome salesman, showed me alot of cars and answered all my questions. Returned every call about every question. Can't find better then him answered all my questions. Returned every call about every question. Can't find better then him More

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I tell everyone to shop here. Best customer service around! I wouldn’t want to buy a car anywhere else. Best customer service around! I wouldn’t want to buy a car anywhere else. More

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My experience with Yale Cares was superior! I felt comfortable and confident that I was getting the perfect vehicle for my family. The service was excellent and I will recommend them to everyon I felt comfortable and confident that I was getting the perfect vehicle for my family. The service was excellent and I will recommend them to everyone! More

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Thank you Missy and Russ! Great customer service! Will recommend to everyone that is looking for great quality cars and great pricing ! Great customer service! Will recommend to everyone that is looking for great quality cars and great pricing ! More

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