Russell Sartin | Page 5

The customer service was great. The service did not take too long. Thank you so much. The service did not take too long. Thank you so much. More

by marcybam1 Verified Customer Verified Customer

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The team was professional and the service was prompt. Service team identified a known recall and fixed it with little to no time added to the scheduled pick up time A+ Service team identified a known recall and fixed it with little to no time added to the scheduled pick up time A+ More

by usmc_cwo7002 Verified Customer Verified Customer

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The service department performed the oil change and tire rotation while I waited. They were fast, courteous, professional, and competent. rotation while I waited. They were fast, courteous, professional, and competent. More

by mark.fabre Verified Customer Verified Customer

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Experience wad great. The service team communicated updates and estimates timely and completed the work on-time. The service team communicated updates and estimates timely and completed the work on-time. More

by jason.broekman Verified Customer Verified Customer

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Phenomenal service department. Top notch. Diagnosed the issue in no time. Explained options and gave priority of consideration to help me decide on what to do, including what coul Top notch. Diagnosed the issue in no time. Explained options and gave priority of consideration to help me decide on what to do, including what could be delayed until a later time. Repairs and additional service performed flawlessly and at a very reasonable rate - Jeep is running better than it has in years. More

by dorothy.c Verified Customer Verified Customer

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The work was done quickly and done well. That's all you need. Great service. That's all you need. Great service. More

by miriammancuso210 Verified Customer Verified Customer

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The oil change and tire rotation was completed while I waited. They perform the work quickly with my complete confidence. The people at the Service desk always make me feel like a valued customer. Joey waited. They perform the work quickly with my complete confidence. The people at the Service desk always make me feel like a valued customer. Joey Buonantuon was the person who helped me on this day, and he found me in the dealership to provide an update. I appreciate not being texted or prompted by a loud speaker but rather someone simply coming to talk to me. The professionalism in the service department makes ownership of a Jeep a pleasant experience. More

by alicia.b.valenti Verified Customer Verified Customer

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Staff was great and service was performed in a timely manner. Much better than my North Carolina service center. manner. Much better than my North Carolina service center. More

by geobno12 Verified Customer Verified Customer

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Our service manager was very helpful and kept me updated. I was not happy that I had to bring the truck back for yet another sensor and pay another $100 deductible because the warranty company only allowed I was not happy that I had to bring the truck back for yet another sensor and pay another $100 deductible because the warranty company only allowed them to change out the “bad” sensors. That does NOT make us want to buy another Dodge. The dealership does need to fix the A/C; it gets so hot in the waiting area. Or maybe put some fans out. I DID appreciate the shuttle driver asking us if we knew about the coffee/water station. I was concerned about the truck that was being worked IN the indoor display area- should customers waiting for their vehicles be subjected to the noise and exhaust? More

by ehpreceptor3 Verified Customer Verified Customer

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I’m glad to hear that someone had a positive purchase experience at Rainbow Chrysler Rainbow Chrysler Dodge Jeep LLC. I hope you NEVER require any type of repair service from them. Buyer BEWARE! The serv experience at Rainbow Chrysler Rainbow Chrysler Dodge Jeep LLC. I hope you NEVER require any type of repair service from them. Buyer BEWARE! The service department charged $200 (reasonable fee) to perform a diagnostic check related to a check engine light. The vehicle was diagnosed and the service department required the extremely expensive repair part to be pre purchased (several thousands of dollars) by the customer and the customer was told that it would take 1-2 days to get the part delivered and the repair would take another couple of days. The dealership NEVER reached out to the customer to provide an update . After 4 days the customer contacted the dealership to get an update on the repair. The customer was then told that the part was going to take 45+ days for delivery and no refund was offered. This meant that the customer would be without a vehicle for over a month. The dealership NEVER offered a loaner vehicle until after the customer made a request. Then the dealership offered a ridiculous loaner option compared to the level of vehicle that needed to be repaired. The customer had lost faith in Rainbow Chrysler Dodge Jeep LLC at this point and requested a refund and the keys to the vehicle. Initially the customer was told the refund of (several thousands of dollars) would not be possible. After much discussion, A partial refund was completed and 2 days later the remainder of the money was refunded, minus $200 diagnostic fee, oh and I forgot to mention the dealership also charged the customer for a new battery that was NEVER installed ($400). The customer informed the dealership that a new battery replacement had not been authorized by the customer and requested that the $400 battery be removed. Well, as it turns out a new battery was never installed and the dealership was kind enough to remove the battery that was never actually installed and provide a refund of $400 for imaginary battery replacement. The vehicle was driven to another automotive dealership and a simple repair was completed and a new battery was installed at the dealership where the repair was performed for a total cost of $300. The check engine light diagnosis done by Rainbow Chrysler Dodge Jeep LLC was misdiagnosed and the problem was a simple fix that was completed by a skilled mechanic/technician at the second dealership that the vehicle was brought to. I beg you to BEWARE of Rainbow Chrysler Dodge Jeep LLC dealership and to consider all of your options for vehicle purchases and repairs before setting yourself up with this type of poor, negligent, pitiful customer service. More

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