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Rusty Wallis
Rusty Wallis at Rusty Wallis Honda

Rusty Wallis | Page 12

Owner

Rusty Wallis Honda

12277 Shiloh Rd
Dallas, TX 75228

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4.5
147 Reviews
4.5

147 Reviews

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147 Reviews of Rusty Wallis

November 19, 2021

Dealership Rating
Employee Rating

2nd car had a blown engine when purchased, they tried to blame on me. sad More

by very hurt customer
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ondra Calvert

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Nov 19, 2021

very hurt customer responded

i had to pay out my pocket with money i didn't have and never should have had to pay in first place, i asked them if they could help with money that insurance didn't cover, a measly 350.91, no reply no answer no nothing, careless people at this place, just sad about the situation but i will not stop till i feel enough people have seen what could be waiting for them at RUSTY WALLACE CAR DEALERSHIP, NOT JUST THE HONDA BUT ALL HIS LOCATIONS!

Nov 20, 2021

very hurt customer responded

they are careless and don't check the new arrivals they recieve,i was told that a loud roaring noise on a Nissan pathfinder, which was my 1st car i purchased due to big tires, well that was not the case, it needed wheel bearings, lmao, let's not forget the excessive smoking upon start up and a odd smell that even after doing a sea foam treatment, whatever that is, it still smoked really bad and they assured me it was normal because the car had been sitting. yea,,,, no, it's not normal so sorry. so they did take that car back and repay the loan finally 2 months later which went really bad against credit score, like they really give a sh%=. that's how i got the ford edge with bad motor. now sure they tried to help, tried to sell me a brand new Honda cause they refused to sale me another used car cause it was making them look bad with the banks, but assured me i could get this brand new car in there loan service, thru Honda finance, for a additional monthly payment of 700 or more, which i told the general manager ondra calvert that i can not make that payment no way no how, well he sits there like a mob boss look and says well that's all i can do, don't matter i can't pay for it, he would have put me in that car that day no money down, didn't care i couldn't afford it, oh but wait, the bad motor Ford edge was gonna be a trade in and he had to take money off it to fix the motor,lmao. be very careful not to fall for the bullshit at RUSTY WALLACE DEALERSHIPS. I'M BEHIND IN PAYMENT FOR FORD EDGE CAUSE I COULDN'T WORK, i asked ondra if the motor would be covered in extended warranty he told me, well it depends on what you tell them but naw probably not. i didn't deserve the treatment i got. after paperwork was signed i wasn't shit anymore, they got the check and i got screwed!

Nov 20, 2021

very hurt customer responded

they are so fake, not all but people who can help who got the power are main ones who don't give a care in the world about you after them papers signed, it's like your on your own, just heartless, don't go there period. they are not any kind of helpful Honda people with the blue shirts, you get the blues. lol

Nov 20, 2021

very hurt customer responded

all i ask from ondra was to help with charges that insurance didn't pay, 351.00 dollars, i had to get the whole engine replaced, and they didn't even help with that process, i don't get it. why do you think it's ok and go on like you've done nothing wrong. people have feelings and can't afford a lot of things but i trusted y'all 3 times, this is the thanks for my business, guess I'm not worthy of y'all's help, good don't like ugly. we just getting started. y'all hurt my heart. your heartless.

November 17, 2021

Dealership Rating
Employee Rating

When you lay down with dogs you get fleas. Do not get your car from here because they will purposely inflate the price and play a game of “negotiation” for you to try to bring the price back down. I More

by 4694530694
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alliona Carroll , John Williams

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Nov 17, 2021

4694530694 responded

I would like my floor mats. I have the trunk tray that came with the weather package which INCLUDES the floor mats

November 15, 2021

Dealership Rating
Employee Rating

Very professional service oriented friendly good location good at explaining what is needed to be done More

by BILL.MORRISON_JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 15, 2021

Rusty Wallis Honda responded

Bill, Thank you for the kind words for our service department! Rusty and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 15, 2021

Dealership Rating
Employee Rating

Rhea was amazing in helping me with maintenance check and resolutions on my mobile vehicle. More

by JOELSAUCEDA2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Reamond

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Nov 15, 2021

Rusty Wallis Honda responded

Joel, We are very happy to hear Rhea provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 14, 2021

Dealership Rating
Employee Rating

Great Customer Service and professionalism. John Hargis was the best!! Highly recommend Rusty Wallis Honda More

by nogarcia8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ondra Calvert, John Hargis

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Nov 14, 2021

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

November 14, 2021

Dealership Rating
Employee Rating

Excellent professional service from the staff every visit, really feel like part of the Honda family More

by bossyriri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 14, 2021

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 05, 2021

Dealership Rating
Employee Rating

James in service is outstanding. He was very thorough, followed up with me and was transparent! No chasing down your advisor and trying to get updates! He handled the whole process with tact and professio More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Greg Fine, James in Service

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Nov 05, 2021

Rusty Wallis Honda responded

Ray, Thank you! James, Greg and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

October 27, 2021

Dealership Rating
Employee Rating

This is the best place to buy a car.Eric collier was amazing he help me find my dream car. More

by adrianrsutton
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bernard Williams, Eric Collier Sr , Skyler Barroso, Ondra Calvert, Darryl Dotsy, Greg Fine, Manny Garcia

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Oct 28, 2021

Rusty Wallis Honda responded

We appreciate your positive review about your recent experience with us!

October 10, 2021

Dealership Rating
Employee Rating

I received Good customer care and services.I thank them for their service. Please keep up! More

by Mulugeta Ersumo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 24, 2021

Rusty Wallis Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 02, 2021

Dealership Rating
Employee Rating

From the moment l got out of the car l was greeted with a smile I didn’t have to wait for the appointment. The salesman was very patient and courteous. The process ran well with no complaints from me. The More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Anderson, Manny Garcia, Rich Starr, Mr Benson.

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Oct 25, 2021

Rusty Wallis Honda responded

We appreciate your positive review about your recent experience with us!

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