Rusty Wallis | Page 5

I don't think I will come back here for service anymore. I know bringing my pilot to dealership is going to be expensive but I didn't think the estimate would be so off. Estimate was going to be 2000 doll I know bringing my pilot to dealership is going to be expensive but I didn't think the estimate would be so off. Estimate was going to be 2000 dollars with some change and he said he could mark off 100 bucks because they have a discount on their website. I did ask to add in alignment which was 129.00, but when we got there the total was 2500 with some change. He said he took off about 150. Well 1. I didn't see it on discount line of the total section and I thought it would be 2200 tops with alignment added. I did see the caliper was 400s something instead of 300s like he discussed with me on the phone. It could be parts and labor was jacked up here and there. But anyway.....I think this is the last time. Last time driving a honda too. The dealer I trusted now have all new people in service department. It's not the first time I get quote and did service here. They used to be same or a bit less than they first quoted for me, not 15% higher. Discount was taken but not listed in the bill? Hmmmm. Yes all dealership service managers are nice and polite but at the end of the day what matters is the work and the bill. Yes they did fix the major issue but didn't do good on the bill's transparency. Also, this is the 2nd time I come in with service and they say my blinker and brake lights are dead but turn out they are fine when I pick up. And no they didn't work on those. More

by pc00 Verified Customer Verified Customer

Report | Print

Always helpful which is why I prefer to got there for the service of my vehicle. service of my vehicle. More

by LEOJOE30 Verified Customer Verified Customer

Report | Print

All went well. As a retired teacher, the 💲 cost was tough!!!.,but mad it.👍 done As a retired teacher, the 💲 cost was tough!!!.,but mad it.👍 done More

by VOTKJT Verified Customer Verified Customer

Report | Print

The curtesy rep. Timothy, is outstanding in his communication and accommodations. I felt my concerns were heard and addressed. Timothy, is outstanding in his communication and accommodations. I felt my concerns were heard and addressed. More

Report | Print

Fair and honest in dealing with the team at Rusty Wallace. Kevin was great in leading me through the process and eventually meeting with Rust Wallace to cap off the experience. I would recommend th Wallace. Kevin was great in leading me through the process and eventually meeting with Rust Wallace to cap off the experience. I would recommend them to others in the futurel. More

by ART25 Verified Customer Verified Customer

Report | Print

Thank you john, carroll, Garcia, and the entire team. I had the best and fast experience. I can’t wait to purchase another vehicle from rusty. Eric is the BEST salesman that I ever met and he made everyt I had the best and fast experience. I can’t wait to purchase another vehicle from rusty. Eric is the BEST salesman that I ever met and he made everything happen the right way. He is the kind of guy that goes above and beyond. More

by kalynda Jones Verified Customer Verified Customer

Report | Print

Always professional and very helpful. They want a 15 word review and I don’t have 15 words They want a 15 word review and I don’t have 15 words More

by kneva2 Verified Customer Verified Customer

Report | Print

Excellent service fue muy amable la persona que me atendió al recibirme y al irme atendió al recibirme y al irme More

by JIBARRA3026 Verified Customer Verified Customer

Report | Print

The service department was thorough and attentive to my oil change and tire rotation. I would recommend Rusty Wallis to anyone! oil change and tire rotation. I would recommend Rusty Wallis to anyone! More

by DAMIANE Verified Customer Verified Customer

Report | Print

They were fast and did a great job on my van! Don’t let the construction stop you! Don’t let the construction stop you! More

by TXJENNA70 Verified Customer Verified Customer

Report | Print