Ryan Arkens | Page 4

I had an exceptional experience purchasing my Mustang from Frank Boucher The staff was knowledgeable and attentive, ensuring I found the perfect vehicle to suit my needs. The entire process was smooth a from Frank Boucher The staff was knowledgeable and attentive, ensuring I found the perfect vehicle to suit my needs. The entire process was smooth and efficient, making it a pleasure to drive away in my new Mustang. More

by SMYTHEG Verified Customer Verified Customer

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Very approachable and kind. All team members were friendly, good listeners and upfront. A very energetic team that looked to address customer needs as goal number one. Very clea All team members were friendly, good listeners and upfront. A very energetic team that looked to address customer needs as goal number one. Very clear with answering questions and to the point. More

by TIMHGOLFER Verified Customer Verified Customer

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Troy was very knowledgeable and had an answer to all my questions and concerns! Helped me through every step, even checked up after to make sure everything was ok. questions and concerns! Helped me through every step, even checked up after to make sure everything was ok. More

by jesussolis278 Verified Customer Verified Customer

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Everyone was very friendly and knowledgeable. The paperwork was throughly explained. The sales person was fantastic to work with. The paperwork was throughly explained. The sales person was fantastic to work with. More

by SHEILACRARY Verified Customer Verified Customer

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Christopher was amazing! ! Very personal and inviting!! Would definitely recommend him to family and friends! In fact we already have!!!! ! Very personal and inviting!! Would definitely recommend him to family and friends! In fact we already have!!!! More

by T.Acevedo Verified Customer Verified Customer

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Great people! Very friendly, easy to work with. Also able to work with what you're budget is or find something in you're price range that is also what your lookin Very friendly, easy to work with. Also able to work with what you're budget is or find something in you're price range that is also what your looking for in a vehicle. More

by SEI24 Verified Customer Verified Customer

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I wish I could give a glowing review of this dealership, but I cannot. I can say that our sales rep Cameron was nice. We purchased a Certified Preowned 2022 Grand Cherokee 4xe (remember, it’s a CPO with a but I cannot. I can say that our sales rep Cameron was nice. We purchased a Certified Preowned 2022 Grand Cherokee 4xe (remember, it’s a CPO with a 125+ point “inspection”). Sales process was pretty easy, but inordinately long. Hours longer than I’ve spent at other dealerships. Once you sign the papers, they hand you a thumb drive with all your copies. I thought that was a pretty efficient way of doing things, but it makes it so you can’t thumb through your copies. (Is that on purpose?) I Didn’t realize till a few days later at home that the financing paperwork wasn’t included on the drive and they bold faced lied to me during the process to the tune of about $4,000. When speaking with the finance office, I asked in no uncertain terms if it was a Mopar Flexcare Warranty (used those exact words) and was told it was. Shockingly, they lied. It’s an aftermarket warranty where I was charged an additional $1000 for a “Auto Armour Screen Coating” over and above the $3,000 aftermarket warranty. Got in touch with Auto Armour to see what the product actually was and while chatting with them, we came to the conclusion that it was never even applied. I tried calling the dealer to cancel both products since they weren’t what I asked for and of course got thrown into some random VM box. Left a message, waited 24 Hrs - No call. Left another message and then sent a message to them using the form on their website. Received a reply from Ryan Arkens the Sales Manager, he said that he appreciated that I reached out before leaving an online review and that “I’ll have finance reach out via email to go over specifics today” well, that was 5 days ago, you blew it Ryan. During the wait, I’ve left 2 more messages and my wife left another. We’ve been ghosted ever since we signed the papers. Called the lender to make sure that the numbers we were given at the dealership matched what the lender had, luckily they matched. After owning it for a couple of weeks now I realize that Boucher doesn’t “Inspect” their CPO’s too well. How you don’t know a CPO doesn’t have working HEAT, I’ll never know. I swear Stevie Wonder did the inspection. No heat, broken cupholders, no working front park sensors, a buzz from the passenger door (there is a TSB on it), Service HV warning light has come on, TPMS system flaky. Those are just things that have jumped out at me, I haven't gone searching for issues. It already has an appointment for service at another dealership, I could only imagine what they’d screw up if I had it serviced there. This was my first, and last, purchase from a Boucher Group Dealership. More

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Very pleased with the professionalism I received. I would recommend Troy to anyone looking for a vehicle. Troy was very courteous and polite. Thanks Frank Boucher. I would recommend Troy to anyone looking for a vehicle. Troy was very courteous and polite. Thanks Frank Boucher. More

by ktrak5 Verified Customer Verified Customer

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Fast, and clean. Everything was all ready to go when we got there. Very impressed. Christian was great. Made our deal and kept it. Everything was all ready to go when we got there. Very impressed. Christian was great. Made our deal and kept it. More

by Tomkaren01 Verified Customer Verified Customer

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Randy is a great salesman and very helpful and hard working. Nate is also great to work with in finance. working. Nate is also great to work with in finance. More

by arronbutler88 Verified Customer Verified Customer

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