Ryan Belcher | Page 4

Do not Buy Here! !!!! I bought A 2013 BMW X5 at this place and was told they performed an oil change on it before I took it. 3 Months later It starts driving funny so !!!! I bought A 2013 BMW X5 at this place and was told they performed an oil change on it before I took it. 3 Months later It starts driving funny so I take it To Kelly BMW and they tell me the oil has Metal shavings in it and the engine needs to be replaced because there wasn't any oil in it or lubrication for the engine to run normal. They also told me there wasn't any oil leakage which means there wasn't an oil change done when I bought it. So I call Toyota Direct and they basically told me its not there problem and was very rude. Mind you I just bought this car with my hard earned money and was expecting to have this car for years. they had no compassion or understanding about what just happen to me and my family but when I was giving them the money everybody in the build was extremely nice. I hope this saves the next family that was thinking about buying here. Now I have a $13,000 vehicle that is useless. Thanks Toyota Direct. More

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Worst experience ever! Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken Purchase a a brand new Capstone and there’s a loud whistle while driving. It doesn’t stop there, the screen dash shuts off constantly and I’ve taken it to the dealer 20+ times and it’s not fixed. i had to hire a lawyer More

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Bought one car there. Called to see if they had a car we wanted to come see and they said essentially "don't bother" and that they couldn't sell to us because of the zip code we lived in since it meant we w wanted to come see and they said essentially "don't bother" and that they couldn't sell to us because of the zip code we lived in since it meant we wouldn't use them for service on the vehicle afterwards. Will not be recommending them to anyone or buying anything else from them. More

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Relocated to Columbus with my 2018 Toyota Four Runner after having awesome service in Dallas since I bought it. Took it to Toyota Direct to simply have the tires rotated and balanced, no issues other th after having awesome service in Dallas since I bought it. Took it to Toyota Direct to simply have the tires rotated and balanced, no issues other than small normal vibration after time and a long trip. They totally screwed up my truck to the point it couldn't be driven due to how bad it shook. Was a nightmare trying to get some help, even the General Manager Ryan was NO HELP. I did get it back in and they committed to fixing it, the service rep admitted that they must have done something because it was not like that when brought it. I got the truck back still not fixed and then no response from General Manager or anyone....totally blew me off. I filed a formal complaint with Toyota and they were great but the lady that does customer service at the dealership simply ignored it....Toyota felt bad but since it is privately owned they couldn't force customer service. I had to go to another place and it cost me $800 to get the issue resolved that was caused by the mechanic at Toyota Direct. I will never be back there and have told everyone my experience. HORRIBLE place to deal with....and for them to ignore Toyota Corporate....WOW!! More

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The worst dealership place ever. I don’t recommend this place, specially for someone looking a preowned vehicle. They gave me a hard time, three months to get a memorandum title. And I don’t recommend this place, specially for someone looking a preowned vehicle. They gave me a hard time, three months to get a memorandum title. And ignorant salesman, acting nice until he sell me the car and no answer a call or reply a txt to solve their own problem. More

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Lies! Lies! & more lies This salesperson is not very knowledgeable and will blatantly lie to you just to get you to sign on the bottom line. If you have a problem they are n This salesperson is not very knowledgeable and will blatantly lie to you just to get you to sign on the bottom line. If you have a problem they are not willing to rectify the situation. More

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4 Runner I bought a 4 Runner that had a bad engine from them and In the end they worked with the warranty company and got me back on the road.Great customer se I bought a 4 Runner that had a bad engine from them and In the end they worked with the warranty company and got me back on the road.Great customer service from Ryan Belcher. More

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Worst customer service ever Never buy a car from this dealership. I believe they were dishonest, read paper before signing. Make sure you get what you were promised Customer Ser Never buy a car from this dealership. I believe they were dishonest, read paper before signing. Make sure you get what you were promised Customer Service is the worst. More

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Used car Ran my credit and I was approved. They would not hold a car for me for 2 hours until I was able to get there. The dealership is 120 miles from my hous Ran my credit and I was approved. They would not hold a car for me for 2 hours until I was able to get there. The dealership is 120 miles from my house. More

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4th car bought from this dealer-excellent sales experience I gave the excellent rating because this is the 4th unit purchased from this dealer group. This is the 2nd time that Russell has helped us with a new I gave the excellent rating because this is the 4th unit purchased from this dealer group. This is the 2nd time that Russell has helped us with a new car purchase. They do not pressure you in any way and are always patient and willing to serve. I have tried to deal with other dealers (Toyota) even closer to my home with little success and I have left angry, upset and disappointed. Not the case with Direct. Not the case with Russell. They are true professionals and my wife and I have already counseled our children to buy vehicles from Direct. Russell is a real gentleman, kind and caring. No pressure! I like this in a dealership and I like it even more in a salesman! I would recommend Russell and Direct to any friend for the purchase of a new or used vehicle. Russell - thank you for your pateince and great service - purchasing a 2016 Corolla for our daughter whose Scion Xb was totaled just days before was a gentle and pleasant experience. WE are AGAIN happy customers! More

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