Ryan Christie

We have purchased 2 mercedes' from Ty in the past 2 years. Nothing but top notch experience. Ty did not pressure me or my wife into anything we didn't want to do. Ty let me think about my purchase for years. Nothing but top notch experience. Ty did not pressure me or my wife into anything we didn't want to do. Ty let me think about my purchase for over a week without "bugging" me. He made right with my wife when she test drove 3 different cars and wasn't "feeling it." He got her into something that she loved and wanted. I have had my car serviced there as well. More

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I was there for just a normal A service. No issues at all with the car. I talked to the service advisor about upcoming things that might need attention in the next year. Very good experience No issues at all with the car. I talked to the service advisor about upcoming things that might need attention in the next year. Very good experience. More

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Friendly and welcoming staff. Courteous and knowledgeable. Pleasant waiting area which provided complementary snacks and drinks (coffee, water and soft drinks) Courteous and knowledgeable. Pleasant waiting area which provided complementary snacks and drinks (coffee, water and soft drinks) More

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All Departments are friendly and helpful. Eager to assist customer identify issue and resolve. 5 Star Rating!!! Eager to assist customer identify issue and resolve. 5 Star Rating!!! More

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Professional and complete service. Most courteous and polite interaction with the representatives at all times. Most courteous and polite interaction with the representatives at all times. More

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I feel this dealership is too small in comparison to the other 2 Pennsylvania dealership I have been serviced by. The waiting area isn't what I expected from a luxury car dealership. It took 4 hours to repl other 2 Pennsylvania dealership I have been serviced by. The waiting area isn't what I expected from a luxury car dealership. It took 4 hours to replace 4 new tires when I had an appointment that had been scheduled a week before the service and they knew I was waiting. More

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I always trust that IG Burton Mercedes Benz and it's employees have our best interest at heart.. employees have our best interest at heart.. More

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Very professional and kept me updated on progress. I was also text that I needed new wiper blades and approved right in text I was also text that I needed new wiper blades and approved right in text More

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I bought my second vehicle from this dealership… Ty was my sales consultant for both transactions. I was extremely happy with the vehicle purchasing process, price and financing. Additionally, I have had my sales consultant for both transactions. I was extremely happy with the vehicle purchasing process, price and financing. Additionally, I have had a great experience with the finance manager. With both transactions, the general manager came in during the financing paperwork, and thanked me for my purchase… To sum it up, just a great place to do business with true auto industry professionals. More

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Sales side was okay, although one vehicle came in correctly and other vehicle came in the wrong color. Dealership service and maintenance is poor at best. You do not feel like you are being service correctly and other vehicle came in the wrong color. Dealership service and maintenance is poor at best. You do not feel like you are being serviced by a Mercedes dealership - more like a used car lot. I’ve purchased and had serviced Mercedes vehicles in PA, NYC, MD, and South Korea, and this is the worst. Car returns dirty, tool left in engine area, car returned not fixed and had to be returned, part on order for over six months with no updates, service manager argues with customers, and no one takes responsibility for poor service. I could write more, but it’s not worth it. More

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