Ryan Demars | Page 3

Great place to purchase a vehicle. I purchased a used vehicle from them and then about 3 weeks after the purchase a problem was discovered with the vehicle. They immediately took the v I purchased a used vehicle from them and then about 3 weeks after the purchase a problem was discovered with the vehicle. They immediately took the vehicle into their service center and quickly got it repaired. I would definitely purchase another vehicle during them! More

by laphamm Verified Customer Verified Customer

Print

I bring both of my vehicles for service and the service is excellent. Also very quick. is excellent. Also very quick. More

by Shirley Verified Customer Verified Customer

Print

Terrible, check engine light came on the day I bought the truck, went back to get it fixed and they broke another piece while doing the work. They then ordered the wrong part that took 4 days to get. The tru truck, went back to get it fixed and they broke another piece while doing the work. They then ordered the wrong part that took 4 days to get. The trucks ac didn’t even blow cold and I asked the saleswoman to negotiate getting it fixed as part of the sale. Told me she forgot and was too scared to go back and ask. Got the runaround on the phone for 4 days as it was in the shop, no offer of a loaner. By the time I finally got a hold of someone that could help, my truck was conveniently fixed and I went on my way. I would NEVER go back here. Still don’t have my title either, a month later… More

by Thanksfornothing Verified Customer Verified Customer

Print

Nice staff I don’t know the names exactly how change the oil because I don’t see the process but good time The staff reviving me it’s nice the oil because I don’t see the process but good time The staff reviving me it’s nice More

by marylyncenteno Verified Customer Verified Customer

Print

Excellent group of people to do business with. They were honest friendly and efficient. I felt treated with respect and will continue to do business with them in the future. They were honest friendly and efficient. I felt treated with respect and will continue to do business with them in the future. More

by none25 Verified Customer Verified Customer

Print

The staff is excellent and very friendly showed up early and we were taken care of super fast thanks and we were taken care of super fast thanks More

Print

Baily did a great job and helping me. The process of buying a vehicle was super easy.. The process of buying a vehicle was super easy.. More

by jacobgum26 Verified Customer Verified Customer

Print

The service advisor Randy was very difficult to work with and provided very little information when asking for a status of our vehicle. After getting our engine replaced because of a recall, there was a noi and provided very little information when asking for a status of our vehicle. After getting our engine replaced because of a recall, there was a noise coming from the engine area that wasn’t there before we dropped our vehicle. Alpine looked it over and said that it wasn’t their responsibility and that we would have to pay for a diagnostic test. After almost losing my mind, they decided to take a look at it. More

by wng4 Verified Customer Verified Customer

Print

Dealership provided excellent customer service from the time I walked in to drop off my vehicle. First dealership that's offered to drop off my vehicle at my residence. Awesome service department! time I walked in to drop off my vehicle. First dealership that's offered to drop off my vehicle at my residence. Awesome service department! More

by Dontaye Verified Customer Verified Customer

Print

Service center was hardworking and courteous. We could tell they exhausted all options to rectify the service leveling system error we have been getting since shortly after purchasing the vehicle We could tell they exhausted all options to rectify the service leveling system error we have been getting since shortly after purchasing the vehicle October 2024. Vehicle was taken in to be scanned multiple times when we were nearby and it was in the shop ~6 times for a total of ~60 days. To be fair a portion of that was for some minor cosmetic issues that the car was sold to us with. Once we exhausted all options and we decided to pursue the GMC buyback program. Essentially trade the bad vehicle for a like model. Once we were transferred over to the sales managers is when our issues started. I'd give the sales managers zero stars if I could for blowing us off repeatedly. I've wasted a lot of my time trying to reach to anyone from the sales team that could help and have got nothing but voicemail boxes that are full, voicemails/messages left that aren't returned. Again, service did a fantastic job. Ryan clearly communicated with TC Moran that he would need a stock number for a replacement vehicle that he would have to find. We left him a list of criteria on a sticky note and didnt hear anything back. Few weeks later we reengaged, Ryan passed us off to Patti who said she had a match on hand, we scheduled an appointment to come in and see it, our designated sales rep was busy assisting a new customer and we were assisted by someone else who had zero idea as to our situation. Patti wasn't there and nobody else had any idea what to do and we were told this was a waste our time because nothing could be done for 4 weeks. I spent the next two weeks calling ~20 times leaving voicemails or being forwarded to full voicemail boxes or almost getting hung up on when I have to frustratingly retell our situation to someone new in order to get help. Over the course of two weeks I was able to talk to TC two times, each time produced nothing but more frustration as I would search the dealership website for an available vehicle in order to give him the stock number and he would tell me its already been sold even though its marked as available. Another time I emailed him the stock number and it took four days plus me asking for a status update just to find out that vehicle was "sold a month ago". The sales team has been absolute trash in assisting us through this process and all I've gotten was half hearted apologies not even fully accepting responsibility. How could anyone at this dealership think that this treatment is ok? Probably because they don't actually care about the customer if they're not making a profit off them. I 100% regret the day my wife wanted a GMC and am now seriously considering litigation More

by zalbert Verified Customer Verified Customer

Print