Ryan Drew | Page 10

There was very little communication unless I called to ask i never got up dates and I even had to drive my vehicle to show a mechanic the nois I heard.. when I asked what he thought he said I do t know.. ask i never got up dates and I even had to drive my vehicle to show a mechanic the nois I heard.. when I asked what he thought he said I do t know.. then 2 days later after my truck sitting in the parking lot they call with an up date wanting to tare down my engine to diagnose my issue.. when I called I was quoted 200 but it quickly end up being 1000 to diagnose the vehicle.. any way I give a 0 star but I won't let me.. I felt that whoever was working on my truck was definitely not who I want to diagnose any vehicle issue for me.. it took 5 days and then wanted me to okay 5 hr labor for him to see if its something he guesses it it.. just crazy.. and if it was not that then what another 5 hr to guess again.. nope not me.. I will never bring my vehicle to Ralph's sellers or any of my families vehicle's.. More

by arkellat3 Verified Customer Verified Customer

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Timely, professional and reliable Very friendly, clean facility and they kept us updated with everything. facility and they kept us updated with everything. More

by NHAGUILLARD Verified Customer Verified Customer

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Quick,efficient and friendly and caring. Thanks David Chambers and Ryan, in service. Always reliable. Thanks David Chambers and Ryan, in service. Always reliable. More

by kathyknox1 Verified Customer Verified Customer

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Best sales service in Baton Rouge area by far. Very knowledgeable and friendly and helpful Very knowledgeable and friendly and helpful More

by campesi Verified Customer Verified Customer

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Great service. Work with us. Explain process and made sure my wife and I were comfortable Work with us. Explain process and made sure my wife and I were comfortable More

by marcwill357 Verified Customer Verified Customer

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Great communication, quick and reliable service! 10 out of 10! Will be back to get our service work done! 10 out of 10! Will be back to get our service work done! More

by rener0108 Verified Customer Verified Customer

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I am throughly upset with the call and interaction with Jessica (service rep. I may have the wrong name) I called to notify them I was coming and was drastically losing tire pressure. During the call the p Jessica (service rep. I may have the wrong name) I called to notify them I was coming and was drastically losing tire pressure. During the call the pressure dropped from 20 to 17. Her response was very much so indifferent as if she didn’t care that my tire was going flat. She insisted that I bring it in the next day. Her exact words were “can you bring it in tomorrow?”. Even after I told her I was 5 mins away from the service center. She then told me she may not be able to get a tire and that it was already 3pm. I redirected her that this is an emergency for me because I would not be able to make it home as well as why would I pass the service center trying to do that? It was as she did not care about my safety at all. I ordered my truck from this dealership instead of a third party dealer for the additional service that would be provided. I did the same with Toyota and never had an issue with service. In fact the offered services and changed things under the warranty before I even knew there was something wrong. This entire service was horrible. Once I made it there (thankfully), I asked her why did she respond in the manner in which she did. She didn’t even apologize for her insensitive response she deflected to say she didn’t understand what I was saying. Overall just a dab experience. I gave it 2 stars because the technician found the problem and provided a quick solution. Left to Jessica I would have been on the side of the road in a thunderstorm. She doesn’t care and it shows! More

by YACHEKA Verified Customer Verified Customer

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Efficient, fast service as always. Ryan is one of the best service advisors we've dealt with. Ryan is one of the best service advisors we've dealt with. More

by Southern Vehicle Accessories Verified Customer Verified Customer

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Service department was prompt and transparent, couldn't ask for better service. I would recommend them to anyone. ask for better service. I would recommend them to anyone. More

by NJD1980.NJD Verified Customer Verified Customer

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Great atmosphere and staff! I would recommend their services. They're knowledgeable and good with clients. I would recommend their services. They're knowledgeable and good with clients. More

by TraxStar_ Verified Customer Verified Customer

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