Ryan Drew | Page 10

Great communication, quick and reliable service! 10 out of 10! Will be back to get our service work done! 10 out of 10! Will be back to get our service work done! More

by rener0108 Verified Customer Verified Customer

Report | Print

I am throughly upset with the call and interaction with Jessica (service rep. I may have the wrong name) I called to notify them I was coming and was drastically losing tire pressure. During the call the p Jessica (service rep. I may have the wrong name) I called to notify them I was coming and was drastically losing tire pressure. During the call the pressure dropped from 20 to 17. Her response was very much so indifferent as if she didn’t care that my tire was going flat. She insisted that I bring it in the next day. Her exact words were “can you bring it in tomorrow?”. Even after I told her I was 5 mins away from the service center. She then told me she may not be able to get a tire and that it was already 3pm. I redirected her that this is an emergency for me because I would not be able to make it home as well as why would I pass the service center trying to do that? It was as she did not care about my safety at all. I ordered my truck from this dealership instead of a third party dealer for the additional service that would be provided. I did the same with Toyota and never had an issue with service. In fact the offered services and changed things under the warranty before I even knew there was something wrong. This entire service was horrible. Once I made it there (thankfully), I asked her why did she respond in the manner in which she did. She didn’t even apologize for her insensitive response she deflected to say she didn’t understand what I was saying. Overall just a dab experience. I gave it 2 stars because the technician found the problem and provided a quick solution. Left to Jessica I would have been on the side of the road in a thunderstorm. She doesn’t care and it shows! More

by YACHEKA Verified Customer Verified Customer

Report | Print

Efficient, fast service as always. Ryan is one of the best service advisors we've dealt with. Ryan is one of the best service advisors we've dealt with. More

by Southern Vehicle Accessories Verified Customer Verified Customer

Report | Print

Service department was prompt and transparent, couldn't ask for better service. I would recommend them to anyone. ask for better service. I would recommend them to anyone. More

by NJD1980.NJD Verified Customer Verified Customer

Report | Print

Great atmosphere and staff! I would recommend their services. They're knowledgeable and good with clients. I would recommend their services. They're knowledgeable and good with clients. More

by TraxStar_ Verified Customer Verified Customer

Report | Print

Nice dealership and service department. I will definitely go back for service next service light. I will definitely go back for service next service light. More

by csg.69.cg Verified Customer Verified Customer

Report | Print

Wound up with the same problem as last time with auto Butler spots all over windows and under coating Butler spots all over windows and under coating More

by WRWHITEHEAD Verified Customer Verified Customer

Report | Print

Easy to get an appointment! Everyone is very friendly!Good service and done in a timely manner Everyone is very friendly!Good service and done in a timely manner More

by Ramona's Cadillac Verified Customer Verified Customer

Report | Print

It was nice and clean. Someone went thru my glove comp. Left my items on the floor. I didn't like dat at all. Someone went thru my glove comp. Left my items on the floor. I didn't like dat at all. More

by bthomasdog Verified Customer Verified Customer

Report | Print

Ever since I bought my car from them. I have no complaints. I have had to place my car in their care twice and Ryan in service is Extrodinary I have no complaints. I have had to place my car in their care twice and Ryan in service is Extrodinary More

by PATWEST3015 Verified Customer Verified Customer

Report | Print