Ryan Drew | Page 9

Easy to get an appointment, fast service, everyone is very friendly and helpful. They keep you updated. very friendly and helpful. They keep you updated. More

by Ramona's Cadillac Verified Customer Verified Customer

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This visit was outstanding. I had an issue prior and did a negative survey about my prior experience. Now I am telling everyone of the Great experience I received this time. I had an issue prior and did a negative survey about my prior experience. Now I am telling everyone of the Great experience I received this time. I received a call around 7:30am from the Service department Manager, Clint, to hear my concerns. He was exceptional. He listened and promised to resolve my issue. He was very professional and accepted responsibility for the prior experience and promised it would be better. Throughout this entire visit, Ryan Drew, service employee was also exceptional. He communicated throughout the process and kept me informed. Since they had to keep my vehicle for a couple of days, I was given a rental car. Both Clint and Ryan gave me a world class experience. The way they handled this interaction with be the reason I will purchase my 3rd vehicle in 5 years from Ralph Sellers in December. Great Job Clint and Ryan resolving my concerns. You guys Rock! More

by DAY6150 Verified Customer Verified Customer

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We had a Wonderful experience with your service department very courteous and friendly and knowledgeable highly recommend department very courteous and friendly and knowledgeable highly recommend More

by chrismancuso1 Verified Customer Verified Customer

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The dealership lied to me. I bought a used jeep from there and it had issues from day one. When I called to report this. They were no help. I will never buy here again. I bought a used jeep from there and it had issues from day one. When I called to report this. They were no help. I will never buy here again. More

by john_woodruff_00 Verified Customer Verified Customer

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Ryan was so easy to work with. Very quick and easy to schedule. Very polite. Very quick and easy to schedule. Very polite. More

by Cvosburg Verified Customer Verified Customer

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Service to change headlight and recall on wipers took 8 hrs. I had to come back second day to redo wipers that were put on wrong. What an inconvenience it was. hrs. I had to come back second day to redo wipers that were put on wrong. What an inconvenience it was. More

by Hockeyclickmomsue Verified Customer Verified Customer

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They were very courteous and answered all my questions. They got my truck done in one day. Ryan did a great job helping me. They got my truck done in one day. Ryan did a great job helping me. More

by joewlu398 Verified Customer Verified Customer

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Work and service advisor awesome. But when communication over phone, can not hear. To much being on speaker hearing everybody else’s conversation! But when communication over phone, can not hear. To much being on speaker hearing everybody else’s conversation! More

by Sissy Verified Customer Verified Customer

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Always great service . Prompt, attentive kind and pleasant experience. Kudos to the staff for excellent customer satisfaction! Prompt, attentive kind and pleasant experience. Kudos to the staff for excellent customer satisfaction! More

by Kmprice3 Verified Customer Verified Customer

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There was very little communication unless I called to ask i never got up dates and I even had to drive my vehicle to show a mechanic the nois I heard.. when I asked what he thought he said I do t know.. ask i never got up dates and I even had to drive my vehicle to show a mechanic the nois I heard.. when I asked what he thought he said I do t know.. then 2 days later after my truck sitting in the parking lot they call with an up date wanting to tare down my engine to diagnose my issue.. when I called I was quoted 200 but it quickly end up being 1000 to diagnose the vehicle.. any way I give a 0 star but I won't let me.. I felt that whoever was working on my truck was definitely not who I want to diagnose any vehicle issue for me.. it took 5 days and then wanted me to okay 5 hr labor for him to see if its something he guesses it it.. just crazy.. and if it was not that then what another 5 hr to guess again.. nope not me.. I will never bring my vehicle to Ralph's sellers or any of my families vehicle's.. More

by arkellat3 Verified Customer Verified Customer

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