Ryan Holly

Poor sales rep. Very slow servicing vehicle. Very poor customer service. We've had our 2017 highlander for about a week and the transmission went out. It took them Very slow servicing vehicle. Very poor customer service. We've had our 2017 highlander for about a week and the transmission went out. It took them 4 weeks to even get it diagnosed so we could get a rental. Who knows how much longer to fix it. I will never buy there again! More

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Enjoyed working with TJ. He was very knowledgeable answering our questions about toyota vehicles. If you ask for TJ, you won’t be disappointed! He was very knowledgeable answering our questions about toyota vehicles. If you ask for TJ, you won’t be disappointed! More

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It was great working with Terence at Lithia Toyota. The guys in the parts dept are also great to work with. The guys in the parts dept are also great to work with. More

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TJ was not pushy! He listened to me. I knew what I wanted. I wanted another, smaller Toyota my 2005 Highlander was going strong. He researched & found my future Rav 4 He listened to me. I knew what I wanted. I wanted another, smaller Toyota my 2005 Highlander was going strong. He researched & found my future Rav 4 Hybrid on the way to the dealership. He was patient and ensured I was comfortable buying this vehicle unseen. Several test drives from the lot & I was sure! More

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A Great and Fun Experience I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happe I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happen. The whole group was great to work with, all the way up to the GM. He was very helpful. I've been going to Lithia Toyota of Billings for quite a few years now and always get a great deal. More

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My 3rd Toyota Tacoma purchase at Lithia Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Lithia Toyota in Billings is a great dealership. Their Parts & Service personnel are most excellent. Their Sales personal are the best, especially Ms. Kristen Paulson. I have purchased 3 Tacoma TRD Off Road trucks in the last 4 years from Lithia. A 2016 4-door Crew Cab, 2017 Access Cab, and another 2020 4-door Crew Cab. Ms. Paulson was the primary sales person for the 2016 and 2020 Crew Cabs, and assisted on the sale of the 2017 Access Cab. Her knowledge, skills, and abilities as it pertains to the Toyota brand is exceptional. The purchase of the 2020 was very involved. She skillfully guided me through the ordering process of a special factory ordered truck. She enlisted the talented Parts and Service personnel in the procuring and installing the upgraded Pro Off Road suspension, and the installation of special order FabFour front bumper. He guidance in the selection of the TRD wheels and other accessories was invaluable. Ms. Paulson kept me updated weekly on the production of my new Tacoma. When I went to pick it up . . . it was PERFECT!! THANK YOU Ms. Paulson, Ryan Holly (Parts) and Robert Muir (Service). Excellent people and a great team. I highly recommend Lithia Toyota of Billings, MT. Quality and service from start to finish. More

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Kristen, was exceptional. Wonderful followup on every (many) question. Parts department was also great. My son had a very different experience with his Tundra purchace last year.. Love the Tundra (many) question. Parts department was also great. My son had a very different experience with his Tundra purchace last year.. Love the Tundra More

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New Purchase Kristen was amazing to work with! She listened to our needs and worked until we had an amazing price and interest rate we loved. We love our new SR5 P Kristen was amazing to work with! She listened to our needs and worked until we had an amazing price and interest rate we loved. We love our new SR5 Premium, it is our third one. Everybody was very friendly and just great to work with. They even provided me with a vehicle for the night when it took longer than expected to install the remote starter in our brand new 4 Runner. We couldn’t be happier with our experience and purchase! More

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Fantastic Pleasurable Visit & Customer Service . Hello, For all the staff and personnel at the Lithia Toyota of Billings, Montana thank you for the heated seat installation, and the Low Max bed co Hello, For all the staff and personnel at the Lithia Toyota of Billings, Montana thank you for the heated seat installation, and the Low Max bed cover for my 2019 Toyota Tacoma TRD Off Road. Everything was done professionally, quickly, and was a distinct pleasure. Thank all of you. More

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New car purchase and trade-in Car purchase was a positive experience. For the most part, this is a great dealership. Price on new Tundra was competitive with the dealers in the s Car purchase was a positive experience. For the most part, this is a great dealership. Price on new Tundra was competitive with the dealers in the state of Montana. This is our 5th purchase from Toyota. More

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