Ryan Hurrle | Page 51

Quick & efficient This was my first visit to a Buick dealership. The client service was great. Tony and Ryan walked me through the process without a hiccup. From sta This was my first visit to a Buick dealership. The client service was great. Tony and Ryan walked me through the process without a hiccup. From start to finish, the process was quick & efficient. More

by JUNDTFAMILY Verified Customer Verified Customer

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Quick and Easy I purchased a used 2019 Suburban from Metro a couple of weeks ago and I would buy from them again. Prices were among the lowest I found while searchi I purchased a used 2019 Suburban from Metro a couple of weeks ago and I would buy from them again. Prices were among the lowest I found while searching the internet and our sales consultant, Cian, was friendly and knowledgable about the product. They were fair and honest in negotiating the purchase (including trade) and I didn't feel pressured to purchase aftermarket products (warranty, GAP, etc). I arranged my own financing in advance and was in and out of the dealership in about an hour with a new vehicle. More

by TIMPETERSEN4 Verified Customer Verified Customer

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Corey was great to work with. Very professional and never pressured us into anything. Even though the dealership was busy, we got the attention we needed from Cory. We would definitely work with him and reco pressured us into anything. Even though the dealership was busy, we got the attention we needed from Cory. We would definitely work with him and recommend him to anyone. Ryan was very pushy, very unprofessional. We were very upset and almost left without a vehicle. I was in shock at the price of the loan we were talking about setting up. I understand trying to sell service contracts and gap insurance, but to have them included in the loan before even talking about them, I did not like it at all. When we were going over the service contract, Ryan would not stop pushing us to add it on. We clearly said no, but then he would try another angle and try again. We said no and shared our reasons, but it was never heard. Gap insurance was the same way, he said we needed it, we said no, he pushed back that we really needed it. We did not want it. When a comment was made that we would just refinance with another company, the unprofessionalism really showed. He came at us asking if we had a personal check as he wouldn't set up the loan as he has to pay to set it up. We said we did not have one and he was asking if we had a check from the credit union which again we did not. He asked again if we had a personal check as he would not set up the loan. I again said NO. I told him the other dealerships said we could finance through them and then refinance. He made a comment as to not understanding why as they need to pay to do it. At that time I was ready to walk away from this truck. I was done with being treated so rudely. My husband told me later he was also ready to walk away due to the rudeness. If I would have known that, we would not have stayed. I was more than confused as to what we were actually doing after that. We signed papers and were walking out, I had no idea we were taking the truck home, but we did. My husband said we signed a sheet saying if we did not bring check back the original loan would be set up. So if we did not bring a check, the loan would have been set up, but it could not be set up that day (what is the difference) poor customer service. We did bring a check on a day we knew Ryan would not be there just so we did not have to see him. The interesting thing in working with the credit union, the person we worked with talked about their gap insurance coverage, how it works, the difference with the price of the truck compared to price of the loan and we ended up taking the coverage for $350 instead of $500 and coverage is much better. We were never pressured, just informed. We are happy with the truck and Corey was wonderful to work with. Thank you! More

by JMS21 Verified Customer Verified Customer

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These folks are some of wonderful, pleasant, friendly, and awesome people. That's why I keep coming back and the free cookies, they are easy to work with and they don't jerk you around. and awesome people. That's why I keep coming back and the free cookies, they are easy to work with and they don't jerk you around. More

by manfire4900 Verified Customer Verified Customer

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We recently bought a Buick Enclave at West Metro Buick-GMC. And we could not be happier with the sales, service, and vehicle. Our salesman was Kent and he did an outstanding job helping us find, a Buick-GMC. And we could not be happier with the sales, service, and vehicle. Our salesman was Kent and he did an outstanding job helping us find, and purchase, just the vehicle we were looking for, at a fair price. We had a great experience at West Metro!! More

by Huskerfan Verified Customer Verified Customer

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Es el 2nd carro que compramos, en west metro buick GMC, y el trato que nos han brindado es de primera, excepcional, a diferencia de otros dileres los carros tienen el precio, no andas buscando a alguna pers el trato que nos han brindado es de primera, excepcional, a diferencia de otros dileres los carros tienen el precio, no andas buscando a alguna persona de ventas para que te de esa información, puedes hablar con el dueño del lugar si lo deseas, eso es muy bueno. More

by JLUNAGORDILLO Verified Customer Verified Customer

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I was able to do nearly everything online. Kent was very kind and helpful and made it a great experience. Ryan in finance was also wonderful, he helped us out with a few problems we were having with our cre kind and helpful and made it a great experience. Ryan in finance was also wonderful, he helped us out with a few problems we were having with our credit unions timeliness. More

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Everyone is great, the owner, the sales people, the service department, I would recommend them to everyone. I have purchased many vehicles from them in the past, I don't try anyone else!?! service department, I would recommend them to everyone. I have purchased many vehicles from them in the past, I don't try anyone else!?! More

by RICHPETRICH Verified Customer Verified Customer

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Best experience I've had buying a vehicle! Highly recommend! Jason was great to work with! I've bought at least 10 cars in my life and the process has never went as smooth as it did with Jason at West Metro. Jas Jason was great to work with! I've bought at least 10 cars in my life and the process has never went as smooth as it did with Jason at West Metro. Jason was very knowledgeable, but most importantly to me, KIND, FAIR, and HONEST. He was very helpful, but never pushy. I bought a 2019 GMC Terrain Denali and I couldn't be happier. I got a great deal on my new car and was offered more than expected on my trade-in. Ryan in finance did a great job as well. He covered all the bases and gave me a great interest rate in a quick turnaround. I will definitely be going back to West Metro when it's time for my next vehicle. Highly recommend! More

by Crystal Bakeberg Verified Customer Verified Customer

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This was the best vehicle buying experience we have ever had, and we have purchased quite a few! John and the team were efficient and friendly. Got a great deal and they didn’t play games or waste our time, had, and we have purchased quite a few! John and the team were efficient and friendly. Got a great deal and they didn’t play games or waste our time, which was important since we drove from Nebraska to buy the truck. We highly recommend West Metro! More

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