Check out Ryan Kurtz's reviews on DealerRater

September 17, 2025

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Jeremy Collins Reached out and that’s the only person who did. I appreciate Jeremy’s contact but doesn’t change the fact you guys have left me out to dry on this thing. I’m going to contact ford and voice th did. I appreciate Jeremy’s contact but doesn’t change the fact you guys have left me out to dry on this thing. I’m going to contact ford and voice this further. Never will let it go- it will be a mission of mine. Check my loyalty rating with ford or my spend with ford. May have a small impact but I’ll make sure it’s recognized. More

by Daniel Hale

Verified Customer

Sales Price Transparency

Recommend Dealer

No

Other Employees Tagged: Hunter Head

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Sep 18, 2025 -

Kelly Ford responded

Daniel, I appreciate you taking my call today. I am sorry that it took so long for us to get ahold of each other. While I understand your frustrations we did go above and beyond to satisfy your needs prior to purchasing the vehicle. This included discounting the vehicle, paying for a transmission flush of said vehicle per your request, and covering shipping costs. You were also sent multiple pictures, videos of the vehicle, and inspection reports prior to delivery. This does not mean your frustrations are not valid, however, it does show that in no way did we attempt to hide or cause you to believe the vehicle was something it was not. When buying an 8 year old vehicle even with the lower miles it had, there is going to be expected wear and tear that comes with it. However, due to our live market pricing and as you stated our exceptional sales team you found this vehicle over all others between our dealership and North Carolina. All things considered customer satisfaction is something we pride ourselves on here and I believe I have provided you with multiple options to restore your faith in our dealership. One of which is to give you a warranty on that vehicle at no additional cost to you. The other would be to give you the retail price you paid for your vehicle to go towards the purchase of a newer vehicle that you may be happier with. I look forward to hearing back from you and coming to a resolution. Hunter Head Kelly Ford General Sales Manager (713) 376-6777

September 12, 2025

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I have multiple issues with a vehicle I purchased upon delivery- multiple interior pieces broken, an aftermarket air filter that should use oil with no oil so it’s not filtering, had a significant trans n delivery- multiple interior pieces broken, an aftermarket air filter that should use oil with no oil so it’s not filtering, had a significant trans noise and crawled under the vehicle. The cause of the noise is the drive shaft is binding however I did find a leak on the tail shaft of the trans. This was all upon arrival. I was not initially concerned because I had not put many miles on the vehicle, maybe 15 miles or so at the time. And some issues were there immediately (broken interior parts) so I just communicated these issues to the dealer confident they would assist. I was shocked to quickly learn that they were not going to do anything and I have screen shots to prove how one thing was said and nothing done. For days after the sale trying to communicate issues and was informed “we will show this to our service department” Laughable that their service department advised that it’s normal for components to “sweat” I work in a service department and that’s the most creative term I’ve hear for a leak. lol. Seep is when there is oil stain on the metal but dear lord not a collection of fluid that is collecting dirt and slinging fluid on the underneath of the car. Sweating. 🤷‍♂️ Part of what the salesman boasted about was how thorough the service inspection was and the biggest reason I decided to purchase. I asked - I thought you guys checked this, remember how proud you were to show me the invoices ? Like they weren’t just added to the price of the car? (I have pictures and screenshots) 🤔and This is a king ranch expedition 😬and I’m just blown away how poor this has been. 😳i even asked about the exchange program because the car is so bad, and was actually hopeful to get rid of this truck 🙏 the exchange program (which is amazingly terrible) because that’s not what it is - unless you just want to pay mark up twice on what your returning and then given a price on an alternative which is so high you wouldn’t do it in your right mind so that’s your “exchange” option. 😡I’ve had far less issues with other transactions in the last met with much more urgency and more importantly -a resolution! What a concept ! The only bright side is that at-least this will hopefully be the worst experience I’ll have during the remainder of my time on earth. Lesson learned and it’s the hard way - wouldn’t do business with Kelly ford ever again. 👎I’ve had bad dealer issues once or twice (or so I thought) maybe not bad just not ideal to start with. This one takes #1 by a margin 🏆 There’s too many good dealers to use someone who literally leaves you hanging. Shame on you Kelly Ford. More

by d.ehale

Verified Customer

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Recommend Dealer

No

Other Employees Tagged: Jeremy Collins, Wison Vazquez, Lee Mercier, Dave Hendricks, Freddy Walraven, Hunter Head

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Sep 12, 2025 -

Kelly Ford responded

Thank you for your feedback. I do sincerely apologize about your experience. I pulled the inspection report. It appears you purchased an AS-IS vehicle. Warranties come with certified used vehicles, which this was not. On the internal repair order, I see we performed an inspection, oil change, replaced wiper blades as well as performed a rear brake job. Making this vehicle safe to drive. From the pictures you provided, I would agree the transmission is not leaking, I would call it sweating or seeping but there is no leak. The air filter that was in the vehicle appears to be a k&n filter. This is a performance filter that is supposed to breathe better than a stock filter. We do not re oil these filters, but if you would rather a stock air filter I would be happy to install one for you at no charge. As far as the switch housing on the seat in your picture, I would suspect it needs a new plastic cover. Once again, you purchased an AS-IS vehicle that is not going to be perfect. The time to discuss having something like that replaced would have been when you purchased it with the sales department. I do see we performed a transmission fluid exchange that sales paid for (it looks like after you purchased it). I did pull the warranty history on this vehicle, and I do believe you purchased a very nice low mileage Expedition. Now, this is only what I can see from your pictures and the computer system. My service manager doesn't know anything about this, nor do I. I would be happy to answer any questions you may still have and happy to help where I can. Please feel free to reach out to my service manager Dave Hendricks or myself if there is anything further we can assist you with. Thank you Jeremy Collins Kelly Ford Fixed Operations Director 321-254-4283 ext 1300 760-718-9469

August 29, 2025

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Kelley Ford is THE community dealership in Melbourne and the surrounding towns. You always walk away knowing that you were taken care of and know they will be there after the deal. Ryan, Hunter and David ar the surrounding towns. You always walk away knowing that you were taken care of and know they will be there after the deal. Ryan, Hunter and David are so accommodating and do everything in their power to take care of you! I would HIGHLY recommend anyone regardless of what kind of vehicle you are looking for to stop there first! More

by DKURTZ0

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Reggie Morton, Clayton Flynn, David Tucker, Josh Long, Hunter Head, Kyle Brown, David Poteau

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Aug 29, 2025 -

Kelly Ford responded

D Kurtz, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777

August 28, 2025

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Great service I had one way rental and they came to get me very nice 👍🏻 me very nice 👍🏻 More

by Adoboss33

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Tucker

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Aug 28, 2025 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777

August 13, 2025

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They worked hard! Great experience! I appreciate it! I felt respected and satisfied with my purchase. Great experience! I appreciate it! I felt respected and satisfied with my purchase. More

by JENNYRADD50

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Freddy Walraven, Hunter Head

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Aug 14, 2025 -

Kelly Ford responded

Jenny, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777

August 01, 2025

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We were very happy with the purchase and after driving the new truck very happy the new truck very happy More

by MARY.WEST19

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Reggie Morton, Paul Cotton, Valerie Donaldson, Clayton Flynn, Ron Mobley, Josh Long, Egor Butiugov, Tomas Garcia, Kyle Brown

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Aug 01, 2025 -

Kelly Ford responded

Mary, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777

July 25, 2025

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It was a great experience purchasing a vehicle from Kelly Ford. Ryan and Egor were easy to work with and all parties were happy at the conclusion of the deal. Would definitely recommend Kelly Ford over the o Ford. Ryan and Egor were easy to work with and all parties were happy at the conclusion of the deal. Would definitely recommend Kelly Ford over the other Ford dealerships in town. More

by Mrbreeze78

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sandra Van Hook, Egor Butiugov

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Jul 25, 2025 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777

June 26, 2025

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Very Quick transaction and they are very helpful. I will recommend Kelly Ford to anybody who are ready to buy used and new car. I will recommend Kelly Ford to anybody who are ready to buy used and new car. More

by hguzman22001

Verified Customer

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Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Freddy Walraven

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Jun 26, 2025 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777

May 03, 2025

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Valerie is very knowledgeable salesperson and she makes you feel at ease with such a nerve wracking decision. I will only ever buy from her and will definitely recommend her to my friends, family and anyon you feel at ease with such a nerve wracking decision. I will only ever buy from her and will definitely recommend her to my friends, family and anyone who is looking to buy a new vehicle! More

by Napert1

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Valerie Donaldson

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May 04, 2025 -

Kelly Ford responded

Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777

April 28, 2025

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Hunter worked with us on a great deal, he is very fair, easy to get in touch with as well. easy to get in touch with as well. More

by cp

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Karpowich

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Apr 28, 2025 -

Kelly Ford responded

CP, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777