Ryan Lawrence | Page 2

Patient, careful service Kept testing until all issues found; willing to try various alternatives so we could get this classic car back on. the road. Good advice too on how t Kept testing until all issues found; willing to try various alternatives so we could get this classic car back on. the road. Good advice too on how to maintain. More

by DGELFMAN Verified Customer Verified Customer

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Excellent care and solutions I had an issue with my equinox tire pressure info screen . The service managers made it right and explained exactly the issue and what may happen and I had an issue with my equinox tire pressure info screen . The service managers made it right and explained exactly the issue and what may happen and the fix. Also my remade key fob from another dealer didn’t work and he warrantied it for me even over a year . Nice waiting room and great communication. I’ve lived all over the usa including MI(motor city) this dealership is top notch! More

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"April Fools Day 2017" The service department at Win Kelly is "horrible." I would not recommend any of my family or friends to purchase a vehicle or get a vehicle serviced. The service department at Win Kelly is "horrible." I would not recommend any of my family or friends to purchase a vehicle or get a vehicle serviced. Both times I dropped my vehicle off my car sat until 4:00pm one day and 3:00pm another day with no phone call from service advisor and no work on my vehicle. I'm contacting GMC with ALL my concerns that Win Kelly alleges they can't find anything. I have had nothing but poor service from the service advisors. I had to ask for the service director both times. Win Kelly service advisors need to get rid of the,"I don't care attitude." More

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Torqued off over torque converter I brought my GMC Acadia in four weeks ago describing what was clearly a transmission issue. After being charged $155 for a 27-point inspection I was I brought my GMC Acadia in four weeks ago describing what was clearly a transmission issue. After being charged $155 for a 27-point inspection I was told that there is nothing wrong that could be diagnosed with the Acadia. The problem worsened and last week I took the vehicle in again. Again I was told no 'computer codes' were indicating a problem. After opening a case with GMC Customer Care and writing a letter to Service Manager Ryan Lawrence, another diagnosis with a different computer diagnostic tool was done, and it was then confirmed that I had a torque converter problem, which it turns out, is a very common problem with 2012 Acadia's and in fact Acadia's from 2007 - 2014. The torque converter has been replaced under warranty, and I hope there will be no further problems. Chris Parsley was very courteous throughout the process, but his ultimate defense when I expressed by dissatisfaction was 'my hands are tied.' It became quite clear that the service staff at working on the Acadia at Win Kelly knew what the problem was from the time I first brought it in and described the problem, but clearly was attempting to avoid a very costly repair under warranty. It was only through my persistence and taking the complaint up the chain that I got action. This is not how I would expect to be treated at Win Kelly and certainly now I do not feel like a valued customer More

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