Ryan Martin | Page 3

Recently I stopped at Naples Chrysler Dodge Jeep Ram to look at a used Jeep. I was approached by a salesman named Patrick, he was great to work with and not pushy at all. I took it for a test drive, then w look at a used Jeep. I was approached by a salesman named Patrick, he was great to work with and not pushy at all. I took it for a test drive, then we started to talk numbers. I’d asked for a specific amount for my trade in and Patrick said he would get it checked out and do his best to get me what I wanted. The Jeep was listed online at 15,600 and Patrick showed me some figures making the total 22k. Over my budge so I told Patrick I had to go. Patrick went to his Gm and came back with a second price of 18k. I declined again reminded Patrick I am on a tight budget, once again Patrick heads back to his Gm this time they both returned and Patrick introduced me to Ryan the gm. Ryan asked what he could do to get me in this car. I said “my budget is 16,500, if you can give me that price out the door all fees included, I will buy it today.” Ryan said let me see, then returns shortly with a price of 16,999. I told Ryan that is still too much. Ryan then slashed the price and put 16,500 to which I said “ok I can do that.” Ryan shook my hand and we had struck a deal. I got home and really looked at the paper work which was on a thumb drive and noticed the total price of the vehicle ended up 20k. I was upset, he had agreed on 16,500 out the door. Next day after work I stopped by to ask what happened with the price. I spoke with Ryan and he could not give me an answer, only to say he gave me such a good deal that he was making no commission. I asked him if there is anything that he could do to right the situation and he replied “I can give a gas card.” After driving the car for a week, I went to clean the windshield and not much sprayed out, then a notification on the dash pops up stating wiper fluid low. The dealership claimed all fluids were checked. I checked the power steering fluid and it was well below the “low” line as well as the engine coolant. The Carfax also stated an oil change was done but when I looked on the dash it stated oil life 70%. All things to take note of before I drove off the lot, unfortunately I trusted the information that was provided to me and neglected to check myself. I will not return and won’t recommend this dealership, this business lacks integrity. More

by vincevcat1308 Verified Customer Verified Customer

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Poor communication poor communication poor communication poor communication poor communication poor customer service management poor poor communication poor communication poor customer service management poor More

by paccionesam Verified Customer Verified Customer

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I had a great experience. John was helpful, knowledgeable and patient when explaining all of the features in my new Jeep. They also gave me a fair deal on my trade in. John was helpful, knowledgeable and patient when explaining all of the features in my new Jeep. They also gave me a fair deal on my trade in. More

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This is the second vehicle that I have purchased from your dealership, and I plan to get the Jeep serviced there as well. your dealership, and I plan to get the Jeep serviced there as well. More

by jfl755 Verified Customer Verified Customer

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I have been a customer/client of this dealership for at least 5 - 10 years with oil changes and other work and have been very pleased with the service. In particular yesterday I had a woman (sorry I did no least 5 - 10 years with oil changes and other work and have been very pleased with the service. In particular yesterday I had a woman (sorry I did not note her name) on the service side assist me with a couple of time sensitive issues and they were resolved!! I have bought/sold a couple of vehicles and the Salespeople have been great to work with. Although I do have an issue with the transferring of out of state plates, although a person I spoke with yesterday assured me that the process is underway and not to be concerned. I do believe him and we shall see in the next few weeks how that works out. Hopefully I don't have to take back a star. :-) Naples Dodge should display their service people on the website as well as Sales, Admin and Finance. More

by ecboren Verified Customer Verified Customer

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