Ryan O'Sullivan

Great place to have a car serviced at , friendly knowledgeable staff , great amenities , service done in timely manner, car was cleaned after service Advisor explained what was done and the full h knowledgeable staff , great amenities , service done in timely manner, car was cleaned after service Advisor explained what was done and the full health of the car More

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For the last 6 years I’ve delt with VW dealership in San Rafael and the team there are all miserable, and borderline rude. Ryan O’Sullivan was my first meet and greet when dropping off my car and I hope for Rafael and the team there are all miserable, and borderline rude. Ryan O’Sullivan was my first meet and greet when dropping off my car and I hope for his sake he has another gig, communicating, smiling and walking with pride are not his strengths. He could care less about me, my car, or his job for that matter. Daniel, who was my mechanic, was nice via text, however, he sent me a video of my tires, and not only can I not hear him or understand the purpose of the video, but he forgot to put back my tire caps, so that’s something else I will need to address. Also, I stressed to the nice representative via phone that I was having issues with my windshield wipers, I was told by Ryan that my concerns were on record. I informed the VW that my wipers go off all the time and it drives me nuts and that my new wipers don’t seem to work. When picking up my car, Ryan said there was nothing wrong with my wipers. I live 1.7 miles away from the dealership and in that amount of distance my wipers went off 11 times, and my wipers still don’t work, so needless to say I’m beyond grateful for RainX, or else I wouldn’t be able to drive in this rain. More

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Alma was quick , great and efficient at her job and the whole service was excellent. whole service was excellent. More

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Everyone at Marin VW was a pleasure to work with during recent warranty work. They all went above and beyond to make my experience a great one. recent warranty work. They all went above and beyond to make my experience a great one. More

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I’ve been servicing my E-Golf here for 5 years. Personnel are always thorough and courteous. My charging port needed to be replaced on my 2019 E-Golf. I was relieved that this was covered under Personnel are always thorough and courteous. My charging port needed to be replaced on my 2019 E-Golf. I was relieved that this was covered under the extended warranty. Ryan O’Sullivan is a true professional. He kept me updated on the progress. The repair was completed sooner than we expected. Thank you Ryan! More

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Everyone was on their A++ service! ! Very helpful and positive vibes at the dealership. Thanks ! Very helpful and positive vibes at the dealership. Thanks More

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Staff are very helpful and responsive They scheduled me immediately for the same day of service immediately for the same day of service More

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Daniel Sergio Chris Ryan Christie and Gabriel were all so helpful I will definitely come back for service here and highly recommend all the advisors and management. helpful I will definitely come back for service here and highly recommend all the advisors and management. More

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I talked with RYAN my service counselor at indigo VW and explain to him the problem I had with the hole in my transmission pan. He worked with me to get my car delivered to the dealership by tow truck and m explain to him the problem I had with the hole in my transmission pan. He worked with me to get my car delivered to the dealership by tow truck and met me at the car. He assured that the car would not be driven because of no fluid which he did. He kept me informed through the whole process of repair and when I could be expected to pick up my car. RYAN did a great job and I believe that he would Make a great manager. It’s a pleasure working with him and the dealership. On a scale of 10 I give RYAN a 10. More

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Ryan and Patrick worked with me and both gave excellent service. Patrick went above and beyond to try to help figure something out. They even buffed out a scratch that happened before I brought it in. service. Patrick went above and beyond to try to help figure something out. They even buffed out a scratch that happened before I brought it in. thanks guys! More

by shelley7 Verified Customer Verified Customer

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