I had a great experience at the Acura Dealership. Ryan
was super helpful and made sure I was happy and accommodated. Very pleasant experience there.
was super helpful and made sure I was happy and accommodated. Very pleasant experience there.
More
by AOHARRIZ
Verified Customer
Verified Customer
Dec 07, 2020 -
Acura Of Pembroke Pines responded
Thank you for your review! Ryan will appreciate your shout-out! See you next time at Acura of Pembroke Pines!
I've worked with Ryan Reeves for the past 6 years and is
awesome! He is so kind, knowledgeable and always gets me the best deal for my leases! I've also had the pleasure to work with James Chalmers and he a
awesome! He is so kind, knowledgeable and always gets me the best deal for my leases! I've also had the pleasure to work with James Chalmers and he also made me feel lie family. Thank you again to the entire Acura Pembroke Pines team you all are a cut above the rest!
More
by cilien23
Verified Customer
Verified Customer
Dec 03, 2020 -
Acura Of Pembroke Pines responded
Thank you for taking the time to share your visit working with Ryan and James! We appreciate your kind words, and look forward to passing along your review to our team! See you next time at Acura of Pembroke Pines!
Ryan Reeves is great, and this is the second car I have
purchased with him. The first was a used Prius almost 2 years ago, and this one most recently was a used Acura ILX in great condition.
Ryan is kn
purchased with him. The first was a used Prius almost 2 years ago, and this one most recently was a used Acura ILX in great condition.
Ryan is knowledgeable, helpful, and not pushy like other dealerships. In fact, when my wife and I were looking for another vehicle, I made sure to first reach out to Ryan and see what they had in stock, and sure enough, they had something similar to what we were looking for. I normally don't leave online reviews for anything but I feel like I have to here because Ryan is great at what he does and makes the car-buying process so easy and nice, and I'm not just saying this. I honestly wish every car salesman could be like Ryan. Thank you!
More
by Clarke B.
Verified Customer
Verified Customer
Nov 30, 2020 -
Acura Of Pembroke Pines responded
Thank you for your business, Clarke! We appreciate you choosing Acura of Pembroke Pines, and leaving Ryan a shout-out! We're so happy that he fit you into a used Acura ILX! See you next time!
A great experience Ryan Reeves is the best !!!!!!!
A great experience
Ryan Reeves is the best !!!!!!!
They provided excellent and friendly service.
I even met with a insurance specialist to comp
A great experience
Ryan Reeves is the best !!!!!!!
They provided excellent and friendly service.
I even met with a insurance specialist to compare prices to ensure I was getting the best rates
More
by zeteliaalfred
Verified Customer
Verified Customer
Nov 24, 2020 -
Acura Of Pembroke Pines responded
Thanks for taking the time to share your experience with the Acura of Pembroke Pines team! It was a pleasure working with you and we hope to do so again in the future!
I would NEVER deal with them again and will post on
social media and any other viable source my experience and pictures as they do not lie as they do! A total scam dealer! The dealer said they would se
social media and any other viable source my experience and pictures as they do not lie as they do! A total scam dealer! The dealer said they would service the vehicle and I’m a graduate of Northwood University of Dealership Management I know what is expected and they lied. I inspected and they did nothing all filters and safely items we not serviced ! I looked at the filters and took pictures and they were disgusting! The GM could not be bothered while he played on his phone to hear my issues! It comes from the top poor management!!! This Dealer is a joke I even ran out of gas the day I took delivery in the rain yes on the side of the road 5 min after delivery I never thought they would deliver a car on fumes!!! Literally empty! Please do not deal with them!!! Please protect yourself and deal with a reliable honest Dealer! My experience is this is nothing more than a buy here pay here experience off of 441... it’s not safe! Protect yourselves and go somewhere else . This is my experience.....
More
by SOLDJUNK
Verified Customer
Verified Customer
Dec 10, 2020 -
Acura Of Pembroke Pines responded
Thank you for reaching out. While we appreciate the feedback, we would like to point out that all services were performed after the sale was completed - you were made aware of this and were also provided a brand new Acura to drive while your vehicle was being serviced. Additionally, the vehicle you purchased is not junk; it is a 2019 with very low mileage and the remainder of its factory warranty. If you would like to speak in greater detail about your vehicle, please feel free to email me to set up an appointment - it's difficult for me to address your concerns when you come into my office unannounced and making accusations. Thank you, Larry Schlossberg - General Manager - lschlossberg@czag.net
Dec 11, 2020 -
Acura Of Pembroke Pines responded
I am not a victim nor claim to be. The fact that you believe that the sale of this low mile preowned Toyota truck was somehow a calculated scam designed to take advantage of you concerns me. You , who is so well educated ,is knowledgeable enough to know that you got a great deal on this truck or you would not have purchased it. If my sales associate mistakenly represented that the vehicle had been serviced ,that would be classified by most as a mistake as was his assumption that the vehicle had gas , for this I apologize. My service department would have contacted you as a standard practice for the maintenance services that would have been done prior to the sale typically. Stating that we sell junk is untrue.You wouldn’t buy junk. At this point you have received everything you paid for. I apologize for any inconvenience or misunderstanding and thank you for your business. All the best to you and your family.
Dec 12, 2020 -
Acura Of Pembroke Pines responded
The public can clearly see what happened here.Some human error perhaps but good intentions nonetheless. In the the end ,you got a fantastic deal on a nearly new truck. As I stated before , despite your anger and insults ,we appreciate your business and wish you the best.
Dec 11, 2020 -
SOLDJUNK responded
Larry I am so sorry you are the victim here for sure . You are again not telling the truth I picked the car up that was supposed to be serviced prior to pickup and ready to go. I was not in a rush all I asked that it was completed. I picked the vehicle up and ran out of gas on 595 in the rain storms within 5 miles?Upon looking at the filters while getting gas none were changed and I have photos . The reason I got a loaner was you had already wholesaled my car or I would happily taken my check back and my car. They were not accusations they were the truth and I did ask if you had a minute but I guess to busy playing on your phone to remember this. I have the timeline and pictures for my backup . You were just caught by an educated graduate of Northwood University that knows better.
Dec 12, 2020 -
SOLDJUNK responded
The associate was not mistaken and is supposedly your best? We went over the expectations and I was very patient. All expectations were very clear. I definitely was not in a rush all I wanted was it to be right. Yes with my education I know when a customer has had this bad of an experience I would make sure I redelivered it myself. Your service department gave me a service writer not even the manager . They never even followed up after nor did you. So yes thanks to my education I know better . I hope others have read and understand my experience.
great service.friendly and helpful showing me how to use
features of the car.I leased a new 2020 car.They set up the payments the way that i wanted them.Great experience.
features of the car.I leased a new 2020 car.They set up the payments the way that i wanted them.Great experience.
More
by ANGEL93066
Verified Customer
Verified Customer
Nov 23, 2020 -
Acura Of Pembroke Pines responded
Congrats on your new lease! We look forward to seeing you next time at Acura of Pembroke Pines!
Very nice and quick. I got in and I was out in no time.
The staff was very friendly and helpful and the it was a very clean area.
The staff was very friendly and helpful and the it was a very clean area.
More
by GGILMORE1121
Verified Customer
Verified Customer
Nov 17, 2020 -
Acura Of Pembroke Pines responded
Thank you for taking the time to review the Acura of Pembroke Pines service department! We appreciate your business and look forward to seeing you again!
Transaction was great. Ryan was top notch and on top of
everything. Was very happy with the service, the smoothness of the transaction and in the end the car.
everything. Was very happy with the service, the smoothness of the transaction and in the end the car.
More
by beachbl271
Verified Customer
Verified Customer
Nov 12, 2020 -
Acura Of Pembroke Pines responded
It's great to hear that Ryan provided you with such wonderful service during your visit here at Acura of Pembroke Pines. We appreciate the five-star review and hope to see you next time. Enjoy your new car!
Amazing experience, from start to finish, my car was
delivered to my door and the negotiation process was very fair and straight forward. Definetly i will come back for new business!
delivered to my door and the negotiation process was very fair and straight forward. Definetly i will come back for new business!
More
by softdes85
Verified Customer
Verified Customer
Nov 12, 2020 -
Acura Of Pembroke Pines responded
We're so happy to hear this! Thank you for trusting Acura of Pembroke Pines with your business, and we'll see you next time!
I needed a new car in a quick turn around and The
I needed a new car in a quick turn around and The dealership new exactly what i needed and were able to make it happen in under an hour and half.
I needed a new car in a quick turn around and The dealership new exactly what i needed and were able to make it happen in under an hour and half.
More
by crespi
Verified Customer
Verified Customer
Nov 09, 2020 -
Acura Of Pembroke Pines responded
We are honored to receive your support! Thank you! - Acura of Pembroke Pines Team