Ryan Swaney | Page 62

Purchasing an SUV My husband and I met with Mr. Ryan Swaney, Mr. Justin Engle, and Mr. Aaron Brougher and these professionals did a superb job in meeting our needs for My husband and I met with Mr. Ryan Swaney, Mr. Justin Engle, and Mr. Aaron Brougher and these professionals did a superb job in meeting our needs for an SUV. All questions were answered and negotiations were quite simple, successful and received a great interest rate on the vehicle. I would highly recommend this dealership to our family and friends knowing they would be taken care of with their vehicle requirements. Thank you to all of the Lima Auto Mall team! More

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Overall good experience, trade in process poor Purchased a used 2014 Silverado 4x4 which is in wonderful condition. The process of setting up an appointment and test driving the truck was a piece o Purchased a used 2014 Silverado 4x4 which is in wonderful condition. The process of setting up an appointment and test driving the truck was a piece of cake. The salesman, Justin Engle, was kind, courteous, professional and knowledgeable about the truck. He greeted us with a smile and numerous compliments on our current car ('05 BMW 325ci which we traded in). All went well with test drive of both vehicles and then the negotiation began. The truck was priced fairly and I see no need to haggle. My trade in on the other hand was another story. The initial offer was below rough trade in according to NADA, which the dealership claimed is no longer a viable source of information and is no longer used. They later referenced NADA however when defending the price of their truck. After the better part of two hours of our Salesman going back and forth with his Manager, we finally arrived at a disappointing offer for our car. This process is common and the same process as I had experienced in 1987 when I bought my first new car. There has to be a better way, it's just too painful. After "the deal" was settled, it was off to the Finance Manger, Aaron Brougher who was a delight. We hammered out the paperwork and arranged for Ziebart protection which seems quite impressive so far. All was set and we left feeling somewhat good about the deal. Two days later we returned to pickup the truck and all went perfectly. If it weren't for the trade in issue, this would have been a nearly perfect experience. So, think long and hard before trading in, and if you do prepare yourself for the worst. No trade in, enjoy the experience! More

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Fast friendly service Ryan and Justin were very helpful in getting me out of a lease and helping me get into a newer vehicle. I have no complaints whatsoever. They worked a Ryan and Justin were very helpful in getting me out of a lease and helping me get into a newer vehicle. I have no complaints whatsoever. They worked around my schedule and didn't waste my time. Justin was very knowledgeable regarding product knowledge and answered all my questions. More

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Quick, Easy, Affordable This is the second vehicle I have purchased from Lima Chevy. Rob Crist has worked with me both times, and he has been excellent. His customer service This is the second vehicle I have purchased from Lima Chevy. Rob Crist has worked with me both times, and he has been excellent. His customer service is unmatched. I was in and out in less than 2 hours on my day of purchase. He even helped me with scheduling an install for a remote car starter and set up my On Star for me. Rob and the rest of the team at Lima Chevy are a class act. I would recommend 10/10 times! More

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I purchase all of my vehicles from Lima Auto Mall I have purchased three vehicles from this location and will be back!!! They are very friendly and want to see you leave satisfied! They have worked I have purchased three vehicles from this location and will be back!!! They are very friendly and want to see you leave satisfied! They have worked with me every time! More

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Pleased! I am most pleased with the overall purchase of my car from Lima Auto Mall. I am especially happy with the service and help and cordiality of Steve Mo I am most pleased with the overall purchase of my car from Lima Auto Mall. I am especially happy with the service and help and cordiality of Steve Morrison and Aaron Brougher who did my closing paperwork. Couldn't be happier wit how everything went! Rich Corsi More

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Good experience Friendly staff that helped make my truck dream come true. I would recommend buying a vehicle at this dealership. I feel like I got a fair deal. Friendly staff that helped make my truck dream come true. I would recommend buying a vehicle at this dealership. I feel like I got a fair deal. More

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Purchase of a certified truck Justin was very informative, friendly and helpful, Ryan greeted and thanked me when leaving, Arron aka Bigfoot the finance and paperwork dude was also Justin was very informative, friendly and helpful, Ryan greeted and thanked me when leaving, Arron aka Bigfoot the finance and paperwork dude was also speedy and helpful I did some homework on KBB before I went they gave me above what my trade was worth and the price for the slightly used truck was below the price listed on KBB. Very satisfied with my experience there More

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new car purchase Worked with Ryan, Rick, and Aaron towards the purchase of our new Cadillac ATS. They were very helpful, organized, and professional. Their efforts mad Worked with Ryan, Rick, and Aaron towards the purchase of our new Cadillac ATS. They were very helpful, organized, and professional. Their efforts made our experience a pleasure...worth the 3 hour drive to get there. Thanks guys !!! Bill and Malia More

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Best Car Purchase Experience Ever If I could rate my experience higher than five stars, I would without any hesitation. The sales staff at this dealership is second to none. I boug If I could rate my experience higher than five stars, I would without any hesitation. The sales staff at this dealership is second to none. I bought a vehicle I found on the internet without any trips to the dealership. From the initial phone call to the transport and delivery, they took care of everything. Living in the Nashville area, I had to trust and rely on them to be my 'eyes' on the vehicle. Thanks to my sales person, Rob, the vehicle was even better than I had imagined. The customer care Rob provided and his professionalism was flawless and I can't thank you enough! Thanks to sales manager, Ryan for his help in making this a smooth deal. Not to mention, I was able to get the car at a great price! I highly recommend this dealership to anyone looking to purchase a vehicle. You absolutely will not be disappointed. They deliver a great vehicle, a great deal and a great experience and you'll want to pay it forward and share with others. More

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