Ryan Todd

I brought my 2023 Nissan Maxima in for service for the Sensor, camera, a warning light, oil change, tire rotation, driving capability, leak in the sunroof on 6/28/26. The mechanic refused to drive my vehi Sensor, camera, a warning light, oil change, tire rotation, driving capability, leak in the sunroof on 6/28/26. The mechanic refused to drive my vehicle and blamed the rims even though they have been on the car the 3 years I have had the vehicle. I was told I needed to pay for my sunroof track to be cleaned. Then was told it had no track after the hose was covered under warranty and was going to be replaced. After attempting to get an update 2 weeks later there were no notes about my car, noone knew of any thing that was done on the vehicle. No one had test drove the car still, after I asked for an explaination of why the rims would cause the driving to be off after 3 years I was told it was the vibration from the lane assist, as if I couldnt tell what a vibration feel is. My car was at Nissan of Clearwater for a total of 2 months and a few days. I reached out to Joe the service department head, was told more lies and was blown off. Reached out to Bruno and again was told he would personally drive the car and see what it going on and that was another lie. Noone could tell me why I was told I would have to pay for a cleaning of a track system that didnt exsist. Noone found out why the sensor and camera stopped working and just replaced them. 2 weeks later all sensors went out, all cameras stopped working, ac went out, chassis warning light coming on, no auto start working, have the electrical in the car isnt working. This time it is in for service for 2 weeks and Im told it was a fuse, they could not get the fuse to blow they cant get it to blow again. I pick up my car and 24 hours later the samethings happened again. More

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Nissan is the best place to get into a vehicle such great staff I would recommend them to all my family and friends. staff I would recommend them to all my family and friends. More

by Scarpettarhonda Verified Customer Verified Customer

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This car has cost me over 200 dollars in repairs and I have only had it for 3 weeks. They said they inspected the car before selling it and I had to argue to get the air filter, that was dirty and break f have only had it for 3 weeks. They said they inspected the car before selling it and I had to argue to get the air filter, that was dirty and break fluid changed. If that wasn't taken care of ,what else did they cut corners on. I had to pay to have the new tires they put on to get rebalanced More

by JAXJAGUARS111 Verified Customer Verified Customer

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I am sharing this review to warn others about my experience with Nissan of Clearwater, which was the worst vehicle purchase I’ve ever made. I purchased a 2019 BMW X6 after choosing Nissan of Clea experience with Nissan of Clearwater, which was the worst vehicle purchase I’ve ever made. I purchased a 2019 BMW X6 after choosing Nissan of Clearwater specifically because of their advertised reputation, safety inspections, and customer service awards. I believed I was dealing with a transparent and reputable dealership. That belief was completely misplaced. Before the sale was finalized, a malfunctioning rear liftgate was identified and I was assured it would be repaired. It was not. Ten days after purchase, the vehicle completely shut down in the middle of a busy intersection during rush hour with my children inside. The vehicle could not be shifted into neutral, traffic had to be blocked, and emergency assistance was required. The warranty had not yet activated, and Nissan of Clearwater accepted the vehicle back. While in their possession, BMW (Under Morgan Auto Group) identified multiple safety issues, including four bald tires and rusted, flaking rotors, conditions that were present before the sale and should never have passed inspection and made available for sale. Communication throughout this process was abysmal. I made numerous calls, sent an email to the general manager (which was never answered), and made multiple long trips to get updates. I was repeatedly given conflicting or inaccurate information about parts availability and repair status. After more than two months, the vehicle was returned with assurances that all issues had been resolved. They were not. The liftgate was still broken, and the vehicle later broke down again due to the same issue that Nissan claimed had been repaired. BMW ultimately confirmed that Nissan’s repairs were done incorrectly and had to be redone, despite Nissan of Clearwater making a claim against my service contract, which was authorized so they would be able to complete the repairs. Additionally, although a loaner vehicle was provided, it was not comparable, and I incurred out-of-pocket costs for issues that should have been addressed before the original sale. No meaningful attempt was ever made by management to resolve the situation or follow up, even after negative survey feedback was submitted to Nissan of Clearwater. Miguel Toledo did a solid job servicing the loan. Jeff Williams, although not directly involved in the sales process, was always helpful and went out of his way to help me whenever he was present. I am a 20-year Navy veteran and have purchased many vehicles over my lifetime. This was, without question, the most unsafe, poorly managed, and frustrating dealership experience I have ever had. Nissan of Clearwater does not stand by its word, avoids accountability, and provides unacceptable post-sale service. I strongly advise others to look elsewhere. More

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Car windows were not checked before I purchased the car. Rear window did not work Rear window did not work More

by marft Verified Customer Verified Customer

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