Ryan Urban
Ryan Urban at Toyota of Kent

Ryan Urban | Page 4

General Sales Manager

Toyota of Kent

1111 W. Main St.
Kent, OH 44240

4.8
106 Reviews
4.8

106 Reviews

Write a Review

106 Reviews of Ryan Urban

June 22, 2023

Dealership Rating
Employee Rating

My car was in 5 days later than they said it would be. They told me it was going to be there that day after I signed for it but it wasn’t.. I feel this dealership is untrustworthy. More

by JANELLEHEISER1973
Service Price Transparency
Recommend Dealer
No
Jun 25, 2023

Toyota of Kent responded

Hi Janelleheiser1973, thank you for taking the time to let us know again about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We apologize for the inconvenience that Toyota motor company has caused you with the delay in notice of the vehicle status. We try our very best to give you an accurate pick up date, based off the information Toyota gives us. Thank you again.

June 21, 2023

Dealership Rating
Employee Rating

It was a very nice and smooth transaction but this won't have been easy without Tom. He did an amazing job. His market skills are second to none. More

by AKRAHEEM76
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Matt Roberts, Anthony Bonina , Kaylee Genthner, Tiffany Lucas, Tom

Jun 24, 2023

Toyota of Kent responded

Akraheem76, we are so pleased you enjoyed your visit to Toyota of Kent! Feel free to reach out to us if you need anything. Have a wonderful day.

May 02, 2023

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Employee Rating

Very professional and friendly, made the buying process smooth and fast. Would definitely recommend to anyone. More

by FIDURSKI33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 12, 2023

Toyota of Kent responded

Fidurski33, thanks for your praise and kind comments about our team. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

April 25, 2023

Dealership Rating
Employee Rating

I was very pleased with the entire process at Toyota of Kent.5 stars the entire time. More

by RDOLLYHIGH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 11, 2024

Toyota of Kent responded

Rdollyhigh, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent!

April 21, 2023

Dealership Rating
Employee Rating

Friendly sales staff that took the time to go over all the options that were available to me. In the end I love my Tacoma! More

by VHICKIEDOC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 26, 2023

Toyota of Kent responded

Hi Vhickiedoc, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 17, 2023

Dealership Rating
Employee Rating

The person who helped me was extremely friendly (( am an xxx because I can't remember his name). And I was shuttled to and from, which was also very nice. Ryan Urban....he's the man. Keep him around as More

by THIGGINSWX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz , Pilot student who drove me home was a good guy.

Apr 26, 2023

Toyota of Kent responded

Hi Thigginswx, thank you for taking the time to leave a review for us at Toyota of Kent. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 12, 2023

Dealership Rating
Employee Rating

People were great they had the truck the only problem I had had nothing to do with them they didn’t put the floor mats in that truck side from that it was one of my best car buying experiences More

by THOMASFINNERTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 26, 2023

Toyota of Kent responded

Thomasfinnerty, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2023

Dealership Rating
Employee Rating

Thought I was getting a maintenance service and was charged over $500 in labor more than double the price of the actual materials used. More

by missego77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 26, 2023

Toyota of Kent responded

Hi Missego77, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at 330.673.2200 and ask for Nick Williams our service manager to discuss this further.

April 05, 2023

Dealership Rating
Employee Rating

Excellent service and even better people there to work with. I highly recommend this establishment! More

by MLOPEZ2168686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2023

Toyota of Kent responded

Mlopez2168686, your satisfaction is our top priority. Thanks again for the recommendation, and have an amazing day!

April 01, 2023

Dealership Rating
Employee Rating

I’ve done business with the team at Toyota of Kent for 15 years and always have a wonderful experience with everyone, they have my highest recommendation! More

by MDHICKEY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Shultz, Nicholas Williams, Ashley Williams, Matt Roberts, Anthony Bonina , Kaylee Genthner, Tiffany Lucas, Betsy in car rentals 👍👍

Apr 07, 2023

Toyota of Kent responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Toyota of Kent

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