Rylee Terry | Page 7

I went to the dealership for a service recall and also wanted to fix my left side door handle, which was a paid service. The service advisor checked me in and asked if I needed a ride home. I said no init wanted to fix my left side door handle, which was a paid service. The service advisor checked me in and asked if I needed a ride home. I said no initially, as my wife would pick me up. I later approved the $520 quote over the phone, but when my wife became unavailable, I called back to ask for a ride. She respectfully declined, saying they were open until 6 PM and I could come before then. I felt disappointed—spending nearly $500, yet no help with a ride, while other dealers offer that even for an oil change. I ended up taking an Uber. When I arrived, she charged me the full amount before explaining that the labor would be billed separately on Monday (it was Friday). I told her it was over my budget and asked for a refund. She couldn’t process it that day, but I received it on Tuesday. Overall, the miscommunication and lack of customer care left a bad impression. As long as I’m in Gainesville, I won’t consider buying another Ford ,because I wouldn’t want to return there for service. More

by Aashiqulislamr Verified Customer Verified Customer

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Make it easier to schedule service appointments. Your website chat for service Appointments is garbage. I tried for 3 days to make a service appointment to no avail. Your website chat for service Appointments is garbage. I tried for 3 days to make a service appointment to no avail. More

by 1of3kelly Verified Customer Verified Customer

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Busy sales floor and service department. Well organized, online scheduling available for customer ease of use. Well organized, online scheduling available for customer ease of use. More

by fepper Verified Customer Verified Customer

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They called & offered me a free oil change, I made the appointment. I arrived early they took my suv right away. I asked for tire rotation also, they said no problem. I was in & out in less than an hour, appointment. I arrived early they took my suv right away. I asked for tire rotation also, they said no problem. I was in & out in less than an hour, excellent service. More

by PAMISPUPS Verified Customer Verified Customer

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Knowledgeable and friendly staff. Very customer oriented. I was very pleased with the service. Would use this dealership's service department again. Very customer oriented. I was very pleased with the service. Would use this dealership's service department again. More

by TAD Verified Customer Verified Customer

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The most recent changes to Parks service dept. have made it an excellent place to have our Santa Cruz taken care of. Prompt, quick and professional. have made it an excellent place to have our Santa Cruz taken care of. Prompt, quick and professional. More

by ShelahD Verified Customer Verified Customer

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I got my car in the day I called and got everything fixed quickly under warranty. quickly under warranty. More

by ljfowler Verified Customer Verified Customer

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Was told the coupon for $40 off service over $400 (my bill was $975) on my Focus would automatically be applied. Got the bill - IT WASN'T! And Levin refused to honor it! I will NEVER be using FORD for AN bill was $975) on my Focus would automatically be applied. Got the bill - IT WASN'T! And Levin refused to honor it! I will NEVER be using FORD for ANYTHING again! More

by driver4953 Verified Customer Verified Customer

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