Rylee Terry

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience with us; we appreciate your feedback. We’re glad to hear everything was completed in a reasonable amount of time and that communication throughout the process kept you well informed. It’s also great to know the pickup and return of your truck went smoothly and made the experience easy for you. We’ll be sure to recognize Rylee for providing that level of service and support. We appreciate your business and look forward to assisting you again in the future. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that our technicians were punctual, polite, and efficient during your service. It’s great to know that Rylee took good care of you as well and helped ensure a smooth and positive experience. Their professionalism and coordination are very important to us. We truly appreciate your support and the opportunity to assist with your vehicle. If there is ever anything more we can help with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I understand how frustrating it must have been to experience delays and miscommunication, especially after confirming the time and location multiple times and adjusting your schedule to accommodate the appointment. Your time is extremely valuable, and the situation you described does not reflect the level of coordination we aim to provide with our Mobile Service. I’m glad to hear the technician was friendly, but I understand that the overall experience fell short. I would appreciate the opportunity to speak with you directly to better understand what happened and work toward improving this process. Please feel free to reach out to me at your convenience so we can discuss this further. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your feedback. I’m very glad to hear that you found our team at Parks Hyundai to be friendly, experienced, knowledgeable, and trustworthy. It’s wonderful to know that Donna and Gerald provided excellent support and management during your visit. We truly value their dedication to ensuring a smooth and positive experience for our customers. We appreciate your kind words and the opportunity to assist with your vehicle. If there is ever anything more we can help with, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience with us. I’m glad to hear that our Mobile Service made your oil change convenient and that Rylee provided a professional experience during the visit. Mobile Service is designed to make routine maintenance easier for our customers by bringing the service directly to you, and we’re happy to hear it worked well for you. We truly appreciate your feedback and the opportunity to assist with your vehicle. If there is ever anything more we can do for you, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923 ahundt@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience with us. I’m thrilled to hear that you couldn’t be more pleased with the service provided. It’s great to know that Rylee, our Mobile Service Advisor, delivered excellent service and made a positive impression—even impressing your neighbors! We truly appreciate your business and look forward to assisting you with your vehicle in the future. If there is ever anything more we can do for you, please don’t hesitate to reach out. Austin Hundt Cell: 352-262-4923

Parks Ford Lincoln of Gainesville responded

Thank You for your wonderful 5 star review. We truly appreciate you taking the time to share your experience and are grateful for the opportunity to serve you. Your kind feedback means a great deal to our team. Donna Houlahan Service Director