Ryne Smith

Fast and reliable Service was fast and great never have any issues when i bring my fusion for a oil change will always bring it back for my oil changes Service was fast and great never have any issues when i bring my fusion for a oil change will always bring it back for my oil changes More

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Quality care! I was told what to expect, including the cost. Russell & Smith lived up to what they promised. I was told what to expect with the 60,000 mile service agreement and the individual steps in the proc Russell & Smith lived up to what they promised. I was told what to expect with the 60,000 mile service agreement and the individual steps in the process. I was called at home when each "surprise" was found and was consulted on doing any additional work. I appreciate being contacted. More

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Efficient and Helpful Was able to make an appointment on same day I called to schedule service. Was greeted promptly. Wait time was a little over an hour. Questions answ Was able to make an appointment on same day I called to schedule service. Was greeted promptly. Wait time was a little over an hour. Questions answered and addressed without a problem. Ryne was friendly and courteous. More

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4 Stars Service The waiting time was good, the price was good, and the customes service was good. Only wish they had wash the car after the service like they have don The waiting time was good, the price was good, and the customes service was good. Only wish they had wash the car after the service like they have done before. :-( More

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Car Won’t Start When arriving I was greeted right away by Ryne. He was very courteous, professional and listened to my concerns. He also kept me informed until my car When arriving I was greeted right away by Ryne. He was very courteous, professional and listened to my concerns. He also kept me informed until my car was ready for me to pick it up. More

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Disappointing I went in for an oil change. I was asked if I wanted my tires rotated but was not advised whether that incurred an additional charge. I declined. T I went in for an oil change. I was asked if I wanted my tires rotated but was not advised whether that incurred an additional charge. I declined. The statement of work showed the set price included rotating tires. The service tech did a multipoint inspection which included turn signals. I knew that a rear turn signal was out. The multi point inspection said all turn signals worked. I told the service advisor. He simply said "Oh." No offer to do anything about it (even though two mechanics were sitting in the office next to him). I next went to the auto part store and bought a bulb to change my own tail light. The summary of charges states that a brake system flush was recommended but not performed. The service advisor never said anything to me about that. Moreover, the written recommendation inconsistently states that the brake fluid was "dirty" and that your records show that the maintenance is recommended. Perhaps based on mileage? When I arrived the service advisor told me to wait in the waiting area and he would let me know when my truck was done. After a long time with no word, I went out and my truck was at the front of a line of 4 cars waiting to be picked up. The truck was dry after the car wash and there were big puddles on the ground as though the truck had been sitting there for a while. The service adviser told me that he had been busy and was going to get to me. At the time there were four other advisors and two mechanics sitting in the quick lane service office. Some one might have let me know. More

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The service was excellent The service was excellent. The wait time was not long and they keep you informed what is going on with your vehicle. I all ways go to Russell And Smi The service was excellent. The wait time was not long and they keep you informed what is going on with your vehicle. I all ways go to Russell And Smith Ford because of good service. More

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