Ryuji Beppu | Page 3

Repair The gas cover on my vehicle was not flush with the body. I was contacted right away and an appointment was scheduled. It was fixed quickly with no has The gas cover on my vehicle was not flush with the body. I was contacted right away and an appointment was scheduled. It was fixed quickly with no hassle. I would recommend their service. More

by CHARLESLANDER71 Verified Customer Verified Customer

Helpful 0

Report | Print

Worst Managed Ever Will Make this short and to the Point First I was contacted by A sales assistant om a Saturday about a car I was interested in, didn't ask With model Will Make this short and to the Point First I was contacted by A sales assistant om a Saturday about a car I was interested in, didn't ask With model or any specifics all they wanted was my Full name danger #! then was told car was available then told 6 hrs later it was sold okay fine then I was asked if I was interested in another Subaru with twice the miles for more money warning #2Told mike rapport wasn't interested in high mileage vehicles also told I was Interested in RDX for more money then VEH #1 was told I wouldn't be able to drive this vehicle it was being detailed fine and was told I would have to come in to put a deposit down waited almost 4 days to set up apt to test drive drove 40+ miles to be told it just sold. when I asked to speak with the manager he said well he's just a salesman !!did you put money down I told him my story how I was told id have to waitAnd I wasn't very Happy He just okay and I told I wouldn't do business ever Again Just looked and that's fine with himI will be telling all men fellow unions brother how Luther doesn't care about vets or working people make !00K a yr and when someone gives there word I expect to honor IT! cars owned 2018 forester Touring, 2016 Legacy Limited,,08 outback ll Bean 3.0What I won't own anything from Luther More

Helpful 0

Report | Print

Good price on good car but service lacking Good price but salesman seemed hurried. Finance manager (Fagan) got offended when we told him we where tired of waiting. We knew what we wanted and th Good price but salesman seemed hurried. Finance manager (Fagan) got offended when we told him we where tired of waiting. We knew what we wanted and they had to do very little selling. Still waiting for our extra key and fob More

Helpful 0

Report | Print

Awesome My experience went really well. My sale guy help us make our decision by choosing the right vehicle. We appreciate the help. We will be back in 5 year My experience went really well. My sale guy help us make our decision by choosing the right vehicle. We appreciate the help. We will be back in 5 years to purchase another vehicle. Thank you! More

by YURILEWIS83 Verified Customer Verified Customer

Helpful 0

Report | Print

Purchased a new car I wouldn’t buy a vehicle from anywhere else. The staff at Bloominigton Acura is friendly and listens to your wants and needs. A few years ago I purcha I wouldn’t buy a vehicle from anywhere else. The staff at Bloominigton Acura is friendly and listens to your wants and needs. A few years ago I purchased my first Acura a certified pre-owned vehicle. I had some issues and the dealership made things right. I just recently purchased my 4th car from Todd and team. More

by DJSTEINHOFF Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly and great deal Everyone I interacted with was friendly, and Dylan the finance guy was especially thorough and upfront. He was exceptional! My only hold out for the 5 Everyone I interacted with was friendly, and Dylan the finance guy was especially thorough and upfront. He was exceptional! My only hold out for the 5th star is that I wasn’t given entirely accurate information about the car and additional options during the test drive. I believe the misinformation wasn’t intentional, just the salesman not totally knowing the product being sold. More

by JESSA Verified Customer Verified Customer

Helpful 0

Report | Print

Very helpful Ryuji was very helpful and got me into the used car I had my eye on without any trouble. He was very respectful of my time and got me in and out with Ryuji was very helpful and got me into the used car I had my eye on without any trouble. He was very respectful of my time and got me in and out with my car very efficiently. More

by jkaidnath Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service Ryuji Beppu was a very friendly person and very helpful, I definitely want to recommend this dealer. I would definitely buy another car from here. Ryuji Beppu was a very friendly person and very helpful, I definitely want to recommend this dealer. I would definitely buy another car from here. More

by Vccargirl Verified Customer Verified Customer

Helpful 0

Report | Print

Not accountable for their product Took my Acura RDX in for an issue. The transmission, occasionally and randomly, fails to shift down without a delay. This causes you to not be able Took my Acura RDX in for an issue. The transmission, occasionally and randomly, fails to shift down without a delay. This causes you to not be able to accelerate, which is especially important while driving in traffic, switching lanes, etc. I was nearly run into twice because I could not accelerate and get out of the way of oncoming traffic. My service adviser said he has had the complaint before and after driving my vehicle said that he experienced the delay, wished it didn't do that, but that's normal for this vehicle. I talked to John, the service manager, and he too has heard the complaint before but tried to blame driving habits on the issue. He basically said that "erratic" driving is when it shows up. No...it happens during normal driving conditions like turning into my driveway, going through a drive-thru restaurant lane, etc., as well as times it is critically needed that you accelerate, which he called erratic. To summarize, the vehicle is destined to be in an accident because of this issue. What I expected from a professional manager was to put the customer first, agree that the delay issue could cause an unfortunate accident, and, since they couldn't fix it, get me together with sales and find a more suitable vehicle for city driving. He did none of that. Also, the sales team needs to disclose the issue to potential buyers. John told me that he has heard the majority of complaints on this issue from drivers of 2016 and newer Acura MDX's. If you own one of these models and bought it there, did they disclose that? I hope so, but kind of doubt it. Anyway, I'll be getting a different vehicle soon...but not there. They don't want my business. So the problem is, will anyone want my car when I disclose the issue? I wouldn't. More

by billclarkf Verified Customer Verified Customer

Helpful 3

Report | Print

Wonderful Ryuji and Noah both are wonderful people to interact and showed the patience with us as we are deaf. They made sure that we got all information to Ryuji and Noah both are wonderful people to interact and showed the patience with us as we are deaf. They made sure that we got all information to cover for new purchase vehicle. More

by Mrs.Barnett Verified Customer Verified Customer

Helpful 0

Report | Print