SAM FALBO | Page 10

Sam F, from service, is a star! His communication is impeccable from beginning to end. While I recognize there is a massive shortage in loaners, Sam did an amazing job ensuring he s His communication is impeccable from beginning to end. While I recognize there is a massive shortage in loaners, Sam did an amazing job ensuring he still provided a comparable rental vehicle for me so I could get on with my work day and so I could also take care of my family. This is someone who understands time is money. I hope to work with Sam for a long time. As a customer, service is a maker or breaker of whether or not I will return to a brand. Despite me moving to five states, this is the reason, I have been with JLR for over 15 years. People like Sam. I would also like to give a special shout out to service team member from Tom’s River, NJ. I apologize for not knowing your name. Sam was busy helping his other customer when I first arrived. The gentleman greeted me, offered me a water, chatted with me, we spoke about my vehicle, and then he discussed the issue with Sam. I think that shows team work, professionalism and again spectacular customer service experience. BTW, I love the new location and building! Jennifer M. Long time owner, 2016 RRS Dynamic More

by Jennifer M Verified Customer Verified Customer

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The worst service ever! Had appt in November go there they told me they will call me to schedule appt. I called and called and called finally in April I just show up to have Had appt in November go there they told me they will call me to schedule appt. I called and called and called finally in April I just show up to have my car fixed. Told me it would be 2 days to fix it was 2 weeks. I go to pick it up and they didn’t even fix the issue. They told me they would call me next day to get it scheduled and it’s been a week and no calls More

by KELLIEFOREMAN2015 Verified Customer Verified Customer

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Clean, appealing and friendly the staff were attentive from the time that I walked in the door from the time that I walked in the door More

by SHARONWARTHEN Verified Customer Verified Customer

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Sam is terrific! He keeps us in the loop and always has a great attitude. He keeps us in the loop and always has a great attitude. More

by JENNIFER92 Verified Customer Verified Customer

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Very attentive. Got us in and out as soon as possible and were very professional along the way. Got us in and out as soon as possible and were very professional along the way. More

by MJohnson.99 Verified Customer Verified Customer

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My advisor is Sam, he is my absolute favorite! I’ve only had my car serviced there & it’s always quick & easy. Whenever it’s not quick, they always make sure I have a loaner. My favorites, I’m so I’ve only had my car serviced there & it’s always quick & easy. Whenever it’s not quick, they always make sure I have a loaner. My favorites, I’m so sad to be leaving the Land Rover family :( More

by Quamesha Verified Customer Verified Customer

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They are great at taking great care of owner and car. My service specialist is Sam Falbo and he is beyond awesome. This is the only location you should bring your car or truck for service. My service specialist is Sam Falbo and he is beyond awesome. This is the only location you should bring your car or truck for service. More

by NAYASPRINGER Verified Customer Verified Customer

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Sam is the best service person I have dealt with there……. A true customer service person! A true customer service person! More

by Miriam Lykes Verified Customer Verified Customer

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The customer service is appalling. You cannot get a live body. You have to try and contact them for updates. They had my vehicle for almost 2 months from the first instance. The initia You cannot get a live body. You have to try and contact them for updates. They had my vehicle for almost 2 months from the first instance. The initial diagnosis was completely false despite me providing clear guidance as to what the issue was likely to be. After 2 months they replaced the part I suggested was likely the cause. More

by CBH0 Verified Customer Verified Customer

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Sam was exceptional. He took the time to explain what service was required. He took the time to listen to our concerns and had the issues checked. He took the time to explain what service was required. He took the time to listen to our concerns and had the issues checked. More

by ugreen26 Verified Customer Verified Customer

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