SAM FALBO | Page 11

Sam Falbo did a great job recently during my last visit to The dealership. He kept me up to date on the car. Had a Rentalcar lined up for me and made the whole drop off and pick up process very easy. Sam i to The dealership. He kept me up to date on the car. Had a Rentalcar lined up for me and made the whole drop off and pick up process very easy. Sam is wonderful to talk to and very personable. More

by KYLE.WRIGHT258 Verified Customer Verified Customer

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There is no doubt in my mind that the Land Rover Tampa service department is head and shoulders above any other dealership that I have had a vehicle serviced at. Special thanks to Ambi and Sam for getting service department is head and shoulders above any other dealership that I have had a vehicle serviced at. Special thanks to Ambi and Sam for getting my Velar serviced and back on the road in a very short time. More

by Ed Verified Customer Verified Customer

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First time servicing my Range Rover Sport at the Land Rover of Tampa. I was greeted and treated like I was “very important”! That’s a nice feeling these days when there is such a lack of good old fashion Rover of Tampa. I was greeted and treated like I was “very important”! That’s a nice feeling these days when there is such a lack of good old fashioned customer service. John Scott got me checked in and went beyond as he realized I was hanging around for what was to be a few hours. He had me out the door in record time with a thorough 30k inspection done ! I cannot express how pleasant it was sitting in a nice relaxing environment knowing my car was being well taken care of. Thanks to the team at Land Rover Tampa! More

by NIKKIKALOUST Verified Customer Verified Customer

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Sam F, from service, is a star! His communication is impeccable from beginning to end. While I recognize there is a massive shortage in loaners, Sam did an amazing job ensuring he s His communication is impeccable from beginning to end. While I recognize there is a massive shortage in loaners, Sam did an amazing job ensuring he still provided a comparable rental vehicle for me so I could get on with my work day and so I could also take care of my family. This is someone who understands time is money. I hope to work with Sam for a long time. As a customer, service is a maker or breaker of whether or not I will return to a brand. Despite me moving to five states, this is the reason, I have been with JLR for over 15 years. People like Sam. I would also like to give a special shout out to service team member from Tom’s River, NJ. I apologize for not knowing your name. Sam was busy helping his other customer when I first arrived. The gentleman greeted me, offered me a water, chatted with me, we spoke about my vehicle, and then he discussed the issue with Sam. I think that shows team work, professionalism and again spectacular customer service experience. BTW, I love the new location and building! Jennifer M. Long time owner, 2016 RRS Dynamic More

by Jennifer M Verified Customer Verified Customer

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The worst service ever! Had appt in November go there they told me they will call me to schedule appt. I called and called and called finally in April I just show up to have Had appt in November go there they told me they will call me to schedule appt. I called and called and called finally in April I just show up to have my car fixed. Told me it would be 2 days to fix it was 2 weeks. I go to pick it up and they didn’t even fix the issue. They told me they would call me next day to get it scheduled and it’s been a week and no calls More

by KELLIEFOREMAN2015 Verified Customer Verified Customer

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Clean, appealing and friendly the staff were attentive from the time that I walked in the door from the time that I walked in the door More

by SHARONWARTHEN Verified Customer Verified Customer

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Sam is terrific! He keeps us in the loop and always has a great attitude. He keeps us in the loop and always has a great attitude. More

by JENNIFER92 Verified Customer Verified Customer

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Very attentive. Got us in and out as soon as possible and were very professional along the way. Got us in and out as soon as possible and were very professional along the way. More

by MJohnson.99 Verified Customer Verified Customer

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My advisor is Sam, he is my absolute favorite! I’ve only had my car serviced there & it’s always quick & easy. Whenever it’s not quick, they always make sure I have a loaner. My favorites, I’m so I’ve only had my car serviced there & it’s always quick & easy. Whenever it’s not quick, they always make sure I have a loaner. My favorites, I’m so sad to be leaving the Land Rover family :( More

by Quamesha Verified Customer Verified Customer

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They are great at taking great care of owner and car. My service specialist is Sam Falbo and he is beyond awesome. This is the only location you should bring your car or truck for service. My service specialist is Sam Falbo and he is beyond awesome. This is the only location you should bring your car or truck for service. More

by NAYASPRINGER Verified Customer Verified Customer

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