SIDNEY K CORNELL

My service experience has been great . The most recent tech, Karsen, keep me updated and did a great follow up. Love my Toyota and the folks behind it. Thanks The most recent tech, Karsen, keep me updated and did a great follow up. Love my Toyota and the folks behind it. Thanks More

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Love the cleanness of the service department and the video that was sent to me. It was all great 👍 video that was sent to me. It was all great 👍 More

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Hard to reach. Poor communication. I was told that work was completed, went to pick up my vehicle and the work had not been completed. Poor communication. I was told that work was completed, went to pick up my vehicle and the work had not been completed. More

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Made appt for 7am. It was kept. Service was performed on time. Customer service did everything they promised. It was kept. Service was performed on time. Customer service did everything they promised. More

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Excellent speed of service, starting waiting time was not as satisfactory (½ an hour waiting time) as satisfactory (½ an hour waiting time) More

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At first it was great at customer service. .. of course I just bought a new car! It has become increasingly less customer oriented. I took my car into be serviced.... which usually takes a rid .. of course I just bought a new car! It has become increasingly less customer oriented. I took my car into be serviced.... which usually takes a ridiculous amount of time....no one came out when I drove in. There were no other cars in the waiting area. Employees just kept walking by like I wasn't even there. It wasn't until 10 min later when another employee told someone I was waiting. It's all windows.... everyone should have SEEN that I was waiting. After the car was finished the person assigned to my car went over what was what. Here is the kicker.....last time I was in they told me I needed an alignment ( a new car with 9000 miles) and it should be done in the spring. That was not even mentioned this time. So one of two things have happened..... the car either never really needed it or this mechanic was incompetent. Either way.... not good! E More

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Service people are nice and helpful. Wait time is normally reasonable. There was a time it was not but it seems to be better. Wait time is normally reasonable. There was a time it was not but it seems to be better. More

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They were very polite and got me and my vehicle out in a timely manner timely manner More

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Sidney and the garage service team did a great job with prompt check in, smiles, clear communication on my service options, estimated costs and the time the vehicle would be done with the required/requeste prompt check in, smiles, clear communication on my service options, estimated costs and the time the vehicle would be done with the required/requested service. That is the service I expect from the dealership! More

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Karsen did a great job. She communicated clearly and assisted with any follow up questions. She communicated clearly and assisted with any follow up questions. More

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