SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park

SUSAN BOTTORF | Page 2

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
not yet
rated
182 Reviews
not yet
rated

182 Reviews

Write a Review

182 Reviews of SUSAN BOTTORF

May 01, 2023

Dealership Rating
Employee Rating

Poor communication with service provider. . Mechanic (s) unable or unwilling to resolve vehicle issues. Service took way longer than expected. More

by doc7959
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chad Higgins, Dawn Bell

April 28, 2023

Dealership Rating
Employee Rating

Everything went smoothly and timely, very efficient. Customer service was excellent as well. Thank you More

by lynnavon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yacek Nazarczuk

May 05, 2023

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 17, 2023

Dealership Rating
Employee Rating

My car service was on 14th April and my front wiper were torn off and I realized on Saturday during rain. This was not the issue before and not sure when they do More

by Harsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 14, 2023

Dealership Rating
Employee Rating

Entire Metro team was phenomenal starting with Tony and Chad and finishing with Ryan Schneider! More

by MICHAEL6477
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Tony works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

April 12, 2023

Dealership Rating
Employee Rating

No complaints very professional Also very efficient and courteous I will recommend metro Toyota to family and friends More

by MARY.KANANIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2023

Victory Toyota of Brook Park responded

Thank you so much for the five star review! We are happy to hear about your great experience with us here at Metro Toyota.

March 23, 2023

Dealership Rating
Employee Rating

It could not be easier to schedule and obtain service. Always easy and a breeze More

by Coffee Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 22, 2023

Dealership Rating
Employee Rating

Very clean and professional. Quick service got me in and out and they even took me a few minutes late. More

by CB96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 21, 2023

Dealership Rating
Employee Rating

You guys take care of everyone with a smile. I truly appreciate that, thank you More

by wilberts812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 20, 2023

Dealership Rating
Employee Rating

All employees were very professional. I was in and out quickly. It was my first time there and it was a good experience. More

by aabranovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 18, 2023

Dealership Rating
Employee Rating

Technician is very nice and knowledgeable. He told me roughly how long it would take to fix the side door. Got it done before the time. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MIKE BALIS

Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

2
...

Dealership Inventory (257 Vehicles)

new 2026 Toyota Corolla car, priced at $31,097
2026 Toyota Corolla
new
Black exterior
Automatic
Front-wheel Drive
new 2026 Toyota Camry car, priced at $36,519
2026 Toyota Camry
new
Black exterior
Automatic
Front-wheel Drive
new 2026 Toyota Camry car, priced at $35,679
2026 Toyota Camry
new
Underground exterior
Automatic
Front-wheel Drive
used 2000 Toyota Land Cruiser car, priced at $69,299
2000 Toyota Land Cruiser
used
Imperial Jade Mica exterior
Automatic
Four-wheel Drive
new 2026 Toyota Camry car, priced at $33,403
2026 Toyota Camry
new
Midnight Black Metallic exterior
Automatic
Front-wheel Drive
new 2024 Toyota Tundra car, priced at $52,579
2024 Toyota Tundra
new
Magnetic Gray Metallic exterior
Automatic
Four-wheel Drive