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SUSAN BOTTORF

Overview Reviews (182) Inventory (257)

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SUSAN BOTTORF

SUSAN BOTTORF | Page 2

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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182 Reviews

Overview Reviews (182) Inventory (257)

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182 Reviews

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182 Reviews of SUSAN BOTTORF

May 01, 2023

Dealership Rating

Employee Rating

Poor communication with service provider. . Mechanic (s) unable or unwilling to resolve vehicle issues. Service took way longer than expected. . Mechanic (s) unable or unwilling to resolve vehicle issues. Service took way longer than expected. More

by doc7959

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Chad Higgins, Dawn Bell

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April 28, 2023

Dealership Rating

Employee Rating

Everything went smoothly and timely, very efficient. Customer service was excellent as well. Thank you Customer service was excellent as well. Thank you More

by lynnavon

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Yacek Nazarczuk

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May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 17, 2023

Dealership Rating

Employee Rating

My car service was on 14th April and my front wiper were torn off and I realized on Saturday during rain. This was not the issue before and not sure when they do torn off and I realized on Saturday during rain. This was not the issue before and not sure when they do More

by Harsh

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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April 14, 2023

Dealership Rating

Employee Rating

Entire Metro team was phenomenal starting with Tony and Chad and finishing with Ryan Schneider! Chad and finishing with Ryan Schneider! More

by MICHAEL6477

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chad Higgins, Tony Overman, Ryan Schneider

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Apr 22, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Tony works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

April 12, 2023

Dealership Rating

Employee Rating

No complaints very professional Also very efficient and courteous I will recommend metro Toyota to family and friends courteous I will recommend metro Toyota to family and friends More

by MARY.KANANIAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 17, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for the five star review! We are happy to hear about your great experience with us here at Metro Toyota.

March 23, 2023

Dealership Rating

Employee Rating

It could not be easier to schedule and obtain service. Always easy and a breeze Always easy and a breeze More

by Coffee Guy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 22, 2023

Dealership Rating

Employee Rating

Very clean and professional. Quick service got me in and out and they even took me a few minutes late. Quick service got me in and out and they even took me a few minutes late. More

by CB96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Mar 24, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 21, 2023

Dealership Rating

Employee Rating

You guys take care of everyone with a smile. I truly appreciate that, thank you I truly appreciate that, thank you More

by wilberts812

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 20, 2023

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Employee Rating

All employees were very professional. I was in and out quickly. It was my first time there and it was a good experience. I was in and out quickly. It was my first time there and it was a good experience. More

by aabranovich

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 18, 2023

Dealership Rating

Employee Rating

Technician is very nice and knowledgeable. He told me roughly how long it would take to fix the side door. Got it done before the time. He told me roughly how long it would take to fix the side door. Got it done before the time. More

by Jennifer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: MIKE BALIS

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Mar 21, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

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