SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park

SUSAN BOTTORF | Page 12

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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182 Reviews
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182 Reviews

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182 Reviews of SUSAN BOTTORF

December 10, 2022

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Employee Rating

I just want to say that this Metro Toyota shop was very helpful. They fixed my car as a drive in. It didn't take long and they were very professional. Thank you More

by beahicks121957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 09, 2022

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Employee Rating

I satisfied with Metro Toyota and they help very very good I like tooo much thank you More

by SBISWA051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 09, 2022

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Employee Rating

It's very clean, comfortable and welcoming with a friendly staff. Anything I need is in a central area with easy access More

by BJJBVS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

Dec 12, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 07, 2022

Dealership Rating
Employee Rating

Always courteous and efficient 15 word minimum is ridiculous and I’m not doing it More

by FRANRN28
Service Time
Recommend Dealer
Yes
Dec 08, 2022

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

December 06, 2022

Dealership Rating
Employee Rating

Always show curtesy helpful and let you know exactly what needs to be done. Estimates of cost and time to fix it are accurate. More

by lbkropp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 05, 2022

Dealership Rating
Employee Rating

Poor technicians experience . I had 3 bad visiting history and my car getten worst . Almost 2 times alignment with in 3 weeks and the front issue still . More

by Aliobaidat6891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Hana

December 05, 2022

Dealership Rating
Employee Rating

Very friendly and efficient. Will definitely be back! The service rep was very thorough and explained everything to my satisfaction. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana

Dec 06, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2022

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Employee Rating

Always great service here! They are incredibly friendly and always call with the information needed/gaining confirmation before doing any work is done. It was a little hard t More

by jackie.repicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2022

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Employee Rating

Friendly greeting upon arrival. Completed repair in short period of time. Facilities were clean and sales people left me alone. More

by Venz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Ollar

Dec 01, 2022

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

December 01, 2022

Dealership Rating
Employee Rating

They were able to assist me even as a walk in I had a day off and without question welcomed me for the service I needed More

by bruda2752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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