Sadi Ali

I had an ok experience but not a good or great one. And I expect excellent service with Toyota. I have 2 issues with this dealership. First, price issues: the 8 year old 2018 vehicle was the same p And I expect excellent service with Toyota. I have 2 issues with this dealership. First, price issues: the 8 year old 2018 vehicle was the same price as when it was new in 2018. Theft Guard was pre-installed on the vehicle & the dealership would not remove the cost of it, even though one of the forms they required I sign stated that Theft Guard wasn't required to purchase the vehicle. Documentary Service Fee was the maximum legal limit in Illinois, which perhaps should have been reduced due to the second issue I had with them... Second, paperwork & communication issues: this issue is the biggie... the saleswoman I worked with was wonderful & understanding that due to a major spine surgery, I could not travel 4 hours to pick up the car & 4 more to get home. I needed to do all the paperwork electronically & have family members come get it for me. Our understanding was that when they arrived, they would simply get the keys and drive away. In order to do that, I did everything possible electronically via email and wiring payment. However, the dealership does not have DocuSign and they would have to overnight the remaining paperwork for me to complete and have me overnight them back. Excellent!! we had a plan that thrilled me. The problem was, they never overnighted the paperwork. The dealership had my email address, my phone number and address, and they knew I preferred communication either by email or texting. So when my family arrived, they had to deal with paperwork. After all was done, I asked the dealership to respond to my frustration with them. They replied promptly and eloquently by email. "Finance needed clarification regarding the titling and additional documents. I confirmed that calls were placed on August 11 and August 12, but contact was not made, so the paperwork was not sent. I understand why you were frustrated with the communication surrounding this. Your expectation was that the paperwork would be completed before pickup, and that did not happen. We could have communicated more clearly about what was still needed, and I apologize for that." So basically the finance department called my phone - and I do not answer calls from unknown numbers. ALL other communication was by texting or email, by my request. The one time we spoke was when I called my saleswoman to clarify some things. So finance called a couple times and gave up, instead of noticing that the customer required a text or email. If they needed to talk to me, they could've texted or emailed me, and I would have called them back. But they never even bothered to check. This dealership might be great if you live locally and have a straightforward purchase in mind. But if you have special needs, you might want to go elsewhere. More

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There are too many other Toyota dealers around to be able to confidently recommend this one. There is a lack of transparency in pricing; they do not print or share the contracts; they only ask for signatures to confidently recommend this one. There is a lack of transparency in pricing; they do not print or share the contracts; they only ask for signatures without explaining what you are signing. High-pressure sales tactics where the salesman and the finance manager tag-team and both oversee you trying to sign the paperwork. Lots of red flags. I had to follow up multiple times asking for the full (all pages) contract, as opposed to only the signature page. There is false advertising with one price for a dealer-installed option listed online but an entirely different price shown in the purchase order. They prey on people knowing inventory on some models is hard to get, so they are limited in their choices. This place is predatory, and I would check out one of the many other Toyota dealer options in the area. Overall, I really did enjoy my time with Alit. He was friendly, knowledgeable, a little slow with the process but enjoyable to spend a few hours with. He took his time to go over every detail of the car and gave us a tour of the dealership. When it came time for the final finance process, I wish I could be as enthusiastic with Sadi. He was not authentic or trustworthy and we were uncomfortable the whole time in his office, wondering what was going on, with little to no explanation. I don't know if it is because he was way behind schedule or it's just how he is. More

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Vito DiNella and the finance manager Sadi we worked with were both terrific and friendly. I recommend them wholeheartedly. ..Only gripe I have with Toyota dealerships in general is the mandatory d with were both terrific and friendly. I recommend them wholeheartedly. ..Only gripe I have with Toyota dealerships in general is the mandatory dealer add on. More

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Second vehicle we buy at this dealer and very happy with the personnel. Mike Zalewski was very helpful and answered every question very professional .Our finance manager Sadi did an excellent job in walkin the personnel. Mike Zalewski was very helpful and answered every question very professional .Our finance manager Sadi did an excellent job in walking thru all the details. Awesome job!! thank you. More

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Had a great experience with purchasing a new car/ trade in, sales person was very helpful and patient with my inquiries and answering all of my questions, I did not feel rushed which I totally appreciated in, sales person was very helpful and patient with my inquiries and answering all of my questions, I did not feel rushed which I totally appreciated and the finance manager was great as well. I will definitely continue to purchase vehicles for me and my family members there in the future, very satisfied More

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Continental Toyota covered all the bases and made sure the used car (2018 Highlander) I purchased was completely safe with all inspections and replacing parts. Darryl Cannon was also a superior sales rep! the used car (2018 Highlander) I purchased was completely safe with all inspections and replacing parts. Darryl Cannon was also a superior sales rep! Could not have asked for a better experience. Thank you! More

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Went to Continental Toyota (Hodgkins, IL) and worked with Vito DiNella on a used vehicle purchase. Simply put, the best vehicle purchase experience I have had. Great price on a great vehicle! could not be ha Vito DiNella on a used vehicle purchase. Simply put, the best vehicle purchase experience I have had. Great price on a great vehicle! could not be happier. More

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We had a great experience purchasing a new Rav4 with Wisam. It was quick and transparent. No hidden fees. We were in and out and would definitely come back Wisam. It was quick and transparent. No hidden fees. We were in and out and would definitely come back More

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Abigail was very friendly and helpful with the purchase of our new car. She is a great sales person. Also, Sadi from the finance department was very nice and friendly and helped us finance our new vehicl of our new car. She is a great sales person. Also, Sadi from the finance department was very nice and friendly and helped us finance our new vehicle. More

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I had a great experience at Continental Toyota! Very knowledgeable and professional sales person (Samir). Same goes for the finance person- Sadi. Thank you both! Very knowledgeable and professional sales person (Samir). Same goes for the finance person- Sadi. Thank you both! More

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