The mechanic quickly let me know of the problems and then
rapidly fixed them and the problems have gone away. The manager quickly told of any problems and they were fixed in a rapid manner.
rapidly fixed them and the problems have gone away. The manager quickly told of any problems and they were fixed in a rapid manner.
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by jdflff
Service Price Transparency
Jan 20, 2025 -
Germain Lincoln responded
We're delighted to hear that our team at Germain Lincoln of Naples provided you with efficient and effective service. Thank you for sharing your experience, and we're glad the issues were resolved swiftly!
Excellent service at the reception, good communication
between the mechanic and the owner of the car about the type of work to be done, suggestions for parts and parts that need replacement due to wear, 1
between the mechanic and the owner of the car about the type of work to be done, suggestions for parts and parts that need replacement due to wear, 100% rating
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by Joe
Service Price Transparency
Other Employees Tagged:
Jarrod Kilway, John Stone
Dec 19, 2024 -
Germain Lincoln responded
Joe, thank you for the fantastic feedback! We're delighted to hear that our team at Germain Lincoln of Naples provided excellent service and clear communication. We appreciate your support and look forward to serving you in the future!
My vehicle picked up and returned in a professional and
timely manner. Service appeared to have been through and effective.
timely manner. Service appeared to have been through and effective.
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by Ahilla9363
Other Employees Tagged:
Jarrod Kilway, John Stone
Dec 10, 2024 -
Germain Lincoln responded
Thank you for sharing your experience with Germain Lincoln of Naples! We're glad to hear that the service was professional and timely. We appreciate your feedback and look forward to serving you in the future!
All the employees were extremely friendly and helpful.
Pietro went above and beyond to make sure we made the correct purchase for us. After the sale Pietro and the service department went the extra mile t
Pietro went above and beyond to make sure we made the correct purchase for us. After the sale Pietro and the service department went the extra mile to make sure we were happy and satisfied! Very pleasant and refreshing place to purchase a vehicle. Thank you to everyone for the fabulous experience!
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by ctaltman
Other Employees Tagged:
Jarrod Kilway, John Stone, Pietro in sales, Tony records and Lenny in service. Good work men!
Nov 12, 2024 -
Germain Lincoln responded
Thank you for sharing your experience with us at Germain Lincoln of Naples! We're delighted to hear that Pietro and our team went above and beyond to ensure your satisfaction. We appreciate the kind words, and we're here if you need anything in the future!
Germaine Lincoln is the best.
edward Falcone in sales was very professional as was Steve in Finance.
edward Falcone in sales was very professional as was Steve in Finance.
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by John Marshall
Other Employees Tagged:
Jarrod Kilway, John Stone, Ed Falcone & Steve in finance
Oct 28, 2024 -
Germain Lincoln responded
We are so happy that our Germain Lincoln of Naples team earned your five stars. Thanks, John!
The dealership repaired my recall it instructed us how to
use The screen on the dashboard.
use The screen on the dashboard.
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by Ralph.siwa
Service Price Transparency
Apr 22, 2024 -
Germain Lincoln responded
We're thrilled our team could effectively assist you, Ralph! Thank you for being a Germain Lincoln of Naples customer.
I have always had my vehicles serviced at Germain Lincoln
and it has been great service!
and it has been great service!
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by Tammyl
Service Price Transparency
Feb 20, 2024 -
Germain Lincoln responded
Thank you for trusting Germain Lincoln of Naples with your service needs, Tammy! We look forward to assisting you the next time you're in need.
Terrific customer service!
Spot on treatment and caring.They take care if any issue no matter what it is.
Spot on treatment and caring.They take care if any issue no matter what it is.
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by purpleldy
Other Employees Tagged:
Will the service guy
Feb 19, 2024 -
Germain Lincoln responded
We're delighted to know you had a terrific experience with our team at Germain Lincoln of Naples! We always strive to provide top-notch service and care. Thanks for your review, we appreciate it!
Nice looking place.
They expected me at the time we agreed. I found a comfortable place to sit. The TV volume was turned low enough so I could read and I waited while th
They expected me at the time we agreed. I found a comfortable place to sit. The TV volume was turned low enough so I could read and I waited while the car was serviced. I had to find someone to pour a coffee- it was great coffee. The car was ready quickly and continues to work well. The cost of the service was about what I expected.
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by LesJ
Service Price Transparency
Jan 15, 2024 -
Germain Lincoln responded
Les, we're glad to know you had a comfortable and efficient experience at Germain Lincoln of Naples. We appreciate your feedback about the coffee service, but are glad you enjoyed the coffee! Thanks for choosing us for your car servicing needs!
In trying to fix front camera, they disabled the rear
camera, which always worked properly…. Also, charged me instead of warranting. The right front tire was leaking, and although they rotated the tires…
camera, which always worked properly…. Also, charged me instead of warranting. The right front tire was leaking, and although they rotated the tires… it still shows low. Worse dealer for service
I regret selling my Chevy Acadia for a Lincoln Nautilus. Dealer knew this was to be a tow vehicle when it was ordered. Germain does minimal to assist in knowledge or financially.
Julia is the bright spot, and very nice through all of this however. She is the service writer. Thank you
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by Norma
Service Price Transparency
Other Employees Tagged:
Jarrod Kilway, John Stone, Julia
Jan 08, 2024 -
Germain Lincoln responded
Norma, I'm sorry to read about the issues you've been experiencing with your vehicle and our service. This certainly isn't the level of quality we aim for. It's great to know that Julia has been helpful throughout this process though! We'd like to look into these matters further so we can help make things right - please reach out at your earliest convenience. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com