Sal Coppola
Sal Coppola at Germain Lincoln

Sal Coppola | Page 3

sales

Germain Lincoln

13303 Tamiami Trail North
Naples, FL 34110

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4.8
54 Reviews
4.8

54 Reviews

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54 Reviews of Sal Coppola

December 04, 2023

Dealership Rating
Employee Rating

First class service experience from start to finish. So refreshing in todays lackluster business climate. More

by Mike McKenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie

Dec 04, 2023

Germain Lincoln responded

Mike, we're delighted to know you had a first-class service experience at Germain Lincoln of Naples. We strive for excellence in all that we do and appreciate your feedback!

November 30, 2023

Dealership Rating
Employee Rating

Justin is great! He is the shining star of the service department. Miguel is always a pleasure to interact with and is very customer oriented. More

by witcherr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2023

Germain Lincoln responded

We're delighted to know that Justin and Miguel have provided excellent service during your visits to Germain Lincoln of Naples. Thanks for the review—we appreciate it!

November 26, 2023

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Employee Rating

Personnel pleasant and courteous. Pleasant surroundings to. Wait for completion of service. Explained problem and correction fully. More

by wfj43@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2023

Germain Lincoln responded

We're glad to know you had a wonderful experience at Germain Lincoln of Naples! Our team always aims to provide top-notch service and clear communication about any issues or corrections needed. Thanks for your positive feedback!

November 18, 2023

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Employee Rating

Michael in the service department had always been very helpful but I had not had any experience with sales at the dealership, until now. First, Lindsey Downs, communicated over the phone many times to sh More

by jeffrosser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jarrod Kilway, John Stone, Lindsey Downs, Ed Falcone, Tony in Finance

Nov 20, 2023

Germain Lincoln responded

We're so glad to know that our team, especially Michael, Lindsey, and Ed were able to provide you with a great experience at Germain Lincoln of Naples. We strive for efficient and enjoyable processes like yours! Enjoy your new vehicle!

November 01, 2023

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Employee Rating

Excellent service, rapid and convenient location Helpful and courteous staff good waiting area Car wash was good More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2023

Germain Lincoln responded

Dave, we're glad to know you found our service excellent and location convenient at Germain Lincoln of Naples. Thanks for appreciating the staff and amenities!

September 18, 2023

Dealership Rating
Employee Rating

I bought a car from them and it’s been a terrible experience every time. More

by fermin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jarrod Kilway, John Stone

Sep 18, 2023

Germain Lincoln responded

I'm sorry that you have been left with a negative impression. If you're willing, I would like to learn more about what has transpired here so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Wendell Hardy - General Manager - (239) 301-3313

August 19, 2023

Dealership Rating
Employee Rating

I had an excellent experience at Germaine Lincoln. My main contact person, Justin, allowed me to develope a quick feeling of trust and confidence related to my auto issue. My total experience was def More

by gjpavich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stone, Do not recall names however all employees I dealt with on that day were at the best customer service.

Aug 21, 2023

Germain Lincoln responded

We're so glad to know that Justin was able to help you feel confident and trusting in our team here at Germain Lincoln of Naples. Thanks for the positive feedback, we appreciate it!

July 03, 2023

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Employee Rating

I took my 2012 Lincoln in for service on airbag warning light and trouble with my adaptive cruise. After paying $240 I found that my airbag was no longer made by Ford—criminal. When I drove the car home, t More

by Jcook5650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 05, 2023

Germain Lincoln responded

I apologize for the inconvenience you experienced with your service. We strive to provide quality repairs and it's disappointing that we left the wrong impression. I would appreciate the opportunity to discuss this further and see what more I can do to assist you. Please reach out to me at your earliest convenience. Thank you, Wendell Hardy - General Manager - (239) 256-2673

June 19, 2023

Dealership Rating
Employee Rating

Always there when you need service. Pick up and delivery of your vehicle is great More

by kenkudla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrod Kilway, John Stone

Jun 20, 2023

Germain Lincoln responded

We appreciate your trust in our business and look forward to providing you with the same excellent support for many years to come!

March 24, 2023

Dealership Rating
Employee Rating

This was by far the easiest and best dealership I’ve ever done business with. Jose was amazing, honest, and straightforward!!!!! The entire staff was top notch professionals! I highly recommend this plac More

by jhump86
Recommend Dealer
Yes

Other Employees Tagged: Jarrod Kilway, John Stone, Jose Iribar

Mar 27, 2023

Germain Lincoln responded

Jose and the team are so grateful for this positive feedback! Thank you for working with us here at Germain Lincoln of Naples. Enjoy the new ride!

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