Sal Giordano | Page 12

Excellent car buying experience. Malouf is the only place I will go to buy a new car. Everyone I dealt with was friendly and courteous. Jim Lennon is like no other car salesperson I h Malouf is the only place I will go to buy a new car. Everyone I dealt with was friendly and courteous. Jim Lennon is like no other car salesperson I have ever met. More

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Satisfaction is not guaranteed Completely disrespectful, not transparent, and will do anything to scam you. They do not uphold the statements they promote on their website and will Completely disrespectful, not transparent, and will do anything to scam you. They do not uphold the statements they promote on their website and will talk about customers poorly in front of said customers. They do not help you in any way, do not explain their services, the manager does not even know his employees. When asked about a specific employee who helped us, he claimed he did not know him and he must be new. This makes you responsible for their lack of knowledge. Better off driving somewhere else More

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Great service always , even had someone give me a ride back to work as my car was being serviced. Was updated as to what needed to be done and what the cost would always , even had someone give me a ride back to work as my car was being serviced. Was updated as to what needed to be done and what the cost would be. More

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Greatest car buying experience ever! Dino ,Don and James were so professional polite and honest that if I could I would buy a car at Malouf ford everyday! Great people! Dino ,Don and James were so professional polite and honest that if I could I would buy a car at Malouf ford everyday! Great people! More

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Chris the best go to salesman My husband and I have been dealing with Chris Fitzgerald for the past 9 years plus. He and the Malouf staff are fabulous. Always the best experi My husband and I have been dealing with Chris Fitzgerald for the past 9 years plus. He and the Malouf staff are fabulous. Always the best experience and so up to date on all the up and coming cars. Thanks for all the great years. Pat and Chris Bandics More

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Great inventory and salesman Lots of patience and effort to work with indecisive customer regarding lease vs purchase; several test drives and frequent call and visits to Christia Lots of patience and effort to work with indecisive customer regarding lease vs purchase; several test drives and frequent call and visits to Christian Fitzgerald. Recommended Chris to a friend during her search for a new car. Chris was ill the day I took possession of my new Escape and was a big help with the insurance company, setting my FordPass and setting up IPhone. I have been a loyal customer for approximately 10 years and felt most comfortable with this recent transaction! More

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Simply the Best! I have been buying cars both Lincoln's and Fords from Malouf for over 20 years. They make car buying and servicing, simple and easy. Honesty and inte I have been buying cars both Lincoln's and Fords from Malouf for over 20 years. They make car buying and servicing, simple and easy. Honesty and integrity go along way in the car business and Malouf is second to none!!! More

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Excellent Experience! This is my second car from Christian and it was a smooth and pleasant experience! I told him I what I wanted in the car and he delivered. He makes sur This is my second car from Christian and it was a smooth and pleasant experience! I told him I what I wanted in the car and he delivered. He makes sure the customer is happy with what they are buying before finishing the purchase. I recommend him highly and look forward to buying a third car from him! More

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Very bad service work and awful customer service Customer be ware! Please consider some other place before you bring your vehicle to Malouf for any service. Very bad job with the worse customer serv Customer be ware! Please consider some other place before you bring your vehicle to Malouf for any service. Very bad job with the worse customer service experience ever. My husband brought my truck for a brake service on March 19 and pick up the next day. It cost us $ 981.30 to replace front rotors with brake pads, repack front bearings and replace passenger side brake caliper and performed brake flush. After driving the truck on Thursday the tire on passenger side shows the brake dust. Brought the truck back to Malouf and Sal said the tire rod is cracked and need to be replace. After my mechanic friend take a look at my truck, there is nothing wrong with the tire rod but the caliper is a rebuilt caliper which look very bad. I went to Malouf this morning and spoke to Joe, showed him the picture of the caliper and the video of the tire. He asked me who change the caliper? I gave him the service paperwork with what was done, he told me to make an appointment to drop the truck, while I was waiting, Joe handed the paperwork over to Sal, and he was very rude to me saying nothing wrong with the caliper and it was replaced. He refuse to listen to any of my explanation or answer my questions, at one point he was very rude telling me: "I don't understand every single word you say! I already told your husband what need to be done!" After put him in the phone with my mechanic friend he finally admitted the caliper they put is not a new one it was rebuilt and the wheel bearing need to be change and the passenger side sway bay end link is broken. This will cost us more than $ 300 to fix it. And he keep insisted will not do anything with the rebuilt caliper. I am sure there will be something else wrong or need to be replace after we bring the truck back to get these extra fix. Very frustrated, for the big dealership with many customer who trusted them, this is how actually they treat the customer. I hope everyone could take a lesson from this and make sure you get the 'new' parts if you do get your service done here. More

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Stay away Worst auto Service, 2014 Ford Fusion with 36000 developed an oil leak, it took four trips to agree it was leaking and then said the leak was not under Worst auto Service, 2014 Ford Fusion with 36000 developed an oil leak, it took four trips to agree it was leaking and then said the leak was not under warranty, wanted $500 for the repair. Since I would repair the car they insisted on$150 for diagnostics. O More

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