Salena Dalerio | Page 45

I can’t say enough good things about the Kia Service folks, and in particular Salena and Chris. They went far above and beyond what any reasonable person would expect them to do in order to make sure th folks, and in particular Salena and Chris. They went far above and beyond what any reasonable person would expect them to do in order to make sure things were right with an exceptionally challenging repair of my Kia Sedona, to the point where it definitely cost them far far more than they actually charged me. It’s not often in this world you find folks who are so dedicated to serving their customers come xxxx or high water. They are the best! More

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Great customer service, with not a long wait for my car to be ready in time to be ready in time More

by GILMORECHELSEA Verified Customer Verified Customer

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Very friendly and courteous staff! Car was ready when promised and update and recalls were addressed. Recommendations were given for next service Car was ready when promised and update and recalls were addressed. Recommendations were given for next service More

by stbd1 Verified Customer Verified Customer

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Overall very good service. I was told that my radio would be fixed at this appointment. Only to find out upon arrival that they don’t do that on the weekends. I have now been w I was told that my radio would be fixed at this appointment. Only to find out upon arrival that they don’t do that on the weekends. I have now been without my radio since a month and a half after purchasing my 2023 Hybrid Sorento Prestige. This has been disappointing and a pain, especially since this is a $50,000 vehicle. More

by jperry7777 Verified Customer Verified Customer

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Friendly and efficient. Easy to make appointments. Always has cat ready at time indicated. Always do a great job. Easy to make appointments. Always has cat ready at time indicated. Always do a great job. More

by VWMRED Verified Customer Verified Customer

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Didn't return my car the way I left it, won't help fix it either, I've asked but they keep giving me the runaround. Very disappointed, will only go back because I have no other choice. either, I've asked but they keep giving me the runaround. Very disappointed, will only go back because I have no other choice. More

by shwnrjcksn Verified Customer Verified Customer

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Just great and I give anyone a thumbs up to get a car from you from you More

by Copper/Mylo Verified Customer Verified Customer

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I normally have a get experience, but this one wasn't one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was actually thinking all 4) I came to get an oil change and brakes done. I have a front will drive and they changed the back wheels brakes. I was told everything was good only to sit there for hours to Raquel coming to me after the technician did a test drive and said my brakes are still making noise/scrubbing when you try to stop. This is after a bill of $1200. I didn't get upset or rude with anyone there but I said that I would be unable to pay another $500 for the front brakes today. I was very disappointed with all the confusion and miss information. That and leaving with the same issue as I came in with after waiting all that time. I definitely understand that people make mistakes, and things happen but I'm so use to the great customer service I usually get with Scott everytime I come. The technicians also left oil/black marks in the car. In her defense she did take 5% off for the inconvenience. Hopefully my next visit will be better. More

by TLHARLE Verified Customer Verified Customer

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At this particular service appointment, it was a great experience. Wish I didnt have to wait 2 weeks for an appt to get my car fixed under warranty though. experience. Wish I didnt have to wait 2 weeks for an appt to get my car fixed under warranty though. More

by petraseth Verified Customer Verified Customer

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Wonderful experience with professionalism and kindness. Within the dealership I would definitely recommend Union Kia to my friends Within the dealership I would definitely recommend Union Kia to my friends More

by RYB2424 Verified Customer Verified Customer

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