Sales Staff | Page 12

Used Jeep Grand Cherokee I have been shopping for a Jeep Grand Cherokee for several months and recognized that a brand new model was not in my current budget. I have always p I have been shopping for a Jeep Grand Cherokee for several months and recognized that a brand new model was not in my current budget. I have always purchased brand new vehicles in the past but knew that I would have to go used if I wanted the Jeep. I had very specific features in mind and knew exactly what I wanted. During one of my searches on the web I located the Jeep I wanted at Merchants so thought I would go in and check it out. I had never been to Merchants before but knew they were very reputable. I met David Carter a sales associate who was very professional, personable and pleasant to work with. I honestly was expecting to get the typical sales speech that you get most everywhere but that wasn't the case with David. David made the experience about me, the customer and my needs which was a pleasant change from prior experiences with other dealers. I fell in love with the vehicle and in no time I was driving off the lot with exactly what I was looking for and felt very positive and comfortable with the entire process. I would definitely recommend Merchants to anyone who is looking for a used vehicle and doesn't want the typical run around. More

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Purchased two cars in a month My wife bought a car on her birthday in March 2014 I was with her thru the process. Which was pleasently smooth and painless, the staff was great.Very My wife bought a car on her birthday in March 2014 I was with her thru the process. Which was pleasently smooth and painless, the staff was great.Very pleasent and answered all our questions. My wife purchased a 2012 Chevy cruze.When it came time to leave I told David Carter(our salesman) that we would be back when it was my turn.April 2014 I purchased a 2012 Honda Insight. We also recieved 2 baseball tickets to a local game.Thanks everyone at Merchants Auto your experience was great!!! More

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Awesome Customer Service I went in to look for a car and Dave Carter and the sales team were very friendly and helpful they got me the car I fell in love with when I did a tes I went in to look for a car and Dave Carter and the sales team were very friendly and helpful they got me the car I fell in love with when I did a test drive and helped me get the financing I would highly recommend them to friends and family More

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The sales & service experience evolved into nothing short of a disaster. Without exception, every interaction with this dealership led to frustration. It's our opinion that we were misled in certain short of a disaster. Without exception, every interaction with this dealership led to frustration. It's our opinion that we were misled in certain key aspects of the overall sale. Our opinion is to stay clear of this dealership no matter what. More

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My husband and I were looking to trade in our cars as we needed an upgrade. We are expecting our first child within weeks and Dave was there to assist us in the car buying process. Dave listened to what was needed an upgrade. We are expecting our first child within weeks and Dave was there to assist us in the car buying process. Dave listened to what was on our wishlist but didn't give us the run around about what was realistic for our price range and trade in value. Dave was able to select two cars that fit my husband and I perfectly. Dave understood the need for better cars, but also our financial situation and kept it realistic. Dave was very down to earth and we did not feel pressured to do business there. The car buying process was easy and it is all because of Dave. I left the same day in a new car which had half the miles my trade in had and barely increased my monthly payment. All the staff members there were helpful, but we spent most of our time with Dave. He has a great sense of humor and professionalism which is hard to find these days. Thanks Dave! More

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My husband and I went into this purchase hoping for the best, but expecting the worst. My credit is not the best due to a layoff in the past. Steve Dudley was remarkable in getting us the vehicle that we best, but expecting the worst. My credit is not the best due to a layoff in the past. Steve Dudley was remarkable in getting us the vehicle that we wanted and for a great deal. He went above and beyond and we cannot thank him enough. We drove off the lot the very same day. Thank You Steve! More

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bob donati was a very friendly man, it was a great experience meeting him, he was very helpful in deciding a vehicle to buy as he gave us many options. I would highy recommend anyone who wants a great experience meeting him, he was very helpful in deciding a vehicle to buy as he gave us many options. I would highy recommend anyone who wants a great deal and friendly experience to buy there next car at merchants auto. More

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This dealership was a nice experience. The sale person, Mikhail, was very friendly and nice and didn't pressure us at all. He was great. The place had a nice feel and was very people friendly. Mikhail, was very friendly and nice and didn't pressure us at all. He was great. The place had a nice feel and was very people friendly. More

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John Kowack was extremely helpful to my family and I as we searched for a used car. He is very straightforward and will tell you like it is. I told him to never change his salesman style. He wasn't pushy a we searched for a used car. He is very straightforward and will tell you like it is. I told him to never change his salesman style. He wasn't pushy and put a little elbow grease in making the car look clean and nice for when we picked it up. I would highly recommend John if you're looking to buy a car at Merchant. More

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I had a very positive experience. The employees were all very helpful. There were lots of cars to chose from. Would buy there again. Would definatly refer a friend to them also. very helpful. There were lots of cars to chose from. Would buy there again. Would definatly refer a friend to them also. More

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