Sales Team

My recent experience purchasing a 2021 Mazda CX-30 at this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with. The deal was supposed to be fina this dealership left me feeling misled, unheard, and pressured into a deal that I was clearly uncomfortable with. The deal was supposed to be finalized late on a Friday, and immediately after, I made multiple attempts to contact the dealership and voice concerns about the loan structure and the unexpected fees and add-ons. I never received a call back from anyone willing to address them. Thankfully, I reached out to HAPO Community Credit Union the following Monday, and they informed me the loan was still in processing. I visited the dealership that same day and asked to restructure the deal: • I wanted a shorter loan term than the 84 months I was signed into • I requested the removal of unnecessary add-ons and mandated fees I did not knowingly agree to. Despite this, the dealership went ahead and finalized the loan early on Tuesday, knowing I had concerns. Throughout the process, they continually claimed they were saving me money and had given me a great deal, even after I expressed that I didn’t feel that way. They pointed to how they “did me a favor” especially by giving me $2,000 for my 2017 Jeep Patriot, despite me confirming that it was worth significantly more, even with repairs. I was made to feel like I should just be grateful and accept it. Let me be clear - I am not satisfied with is how the dealership handled the deal and the lack of transparency throughout. The inflated add-ons were never properly disclosed or discussed, and I was not given the chance to opt-out before finalizing. When I tried to challenge these charges, I was given an email to reach out to in an attempt to remove the add-ons, instead of receiving any real help. I felt bullied and pressured into a deal I was never fully comfortable with. They processed everything, knowing I wasn’t satisfied with the terms, and dismissed my request to restructure it fairly. Buying a car should involve trust, respect, and transparency — none of which I received here. More

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The sales department is very kind and polite and communicates very well and was respectful of my needs and interests. communicates very well and was respectful of my needs and interests. More

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Want to give a shout out to the team at Rairdon of Kirkland. Monte and the rest of the Rairdon team were a pleasure to work with and made us very comfortable so we bought are new truck from them and Kirkland. Monte and the rest of the Rairdon team were a pleasure to work with and made us very comfortable so we bought are new truck from them and are very happy we did. THANKS!!! More

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efficiency Meaghan excellent costumers service, waiting for the next appointment to replace the part needed for the next appointment to replace the part needed More

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Vivienne, service advisor at Rairdon Kirkland, helped solve a billing issue I had with another dealership, concerning my prepaid plan. I appreciate that. She was very helpful when I brought my truck in f solve a billing issue I had with another dealership, concerning my prepaid plan. I appreciate that. She was very helpful when I brought my truck in for an oil change/inspection. Service department there is great. Will be bringing my truck back there in the future. More

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Traded in a wonderful perfect car for another one. This deal was over the phone, photos were taken of the new car. I asked two different people there to tell me any accidents, damage, dents anything. This deal was over the phone, photos were taken of the new car. I asked two different people there to tell me any accidents, damage, dents anything. They both said no. In fact I got a video of the car but they skipped the damage. They drove the new car to drop it off and pick up my old car. The new car came... dent on the hood. It was in an accident. The bumper has a crack and paint damage. The side marker lights need to be replaced. It needs new breaks. I talked to the general manager on the phone before signing more papers. He told me to take it to my body shop and send an estimate. I did what he asked. Once he saw the est amount for all the damage, he turned on me and said no I will not pay for it up there. I will have someone come get the car drive it 5 hours back and have them fix it. He was rude in his email. He said someone will call and make arrangements. 6 days later I have not heard from them. They don't hold up to there promises. I would be careful buying from there. Check every thing out. Would never buy or suggest anyone to go there. Update. Took my car to les schwab, this car dealership lost all my trust. Now I need new breaks, alignment and I have under the car frame damage.. worst company ever More

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Completed online purchase. There were a few hiccups with exchanging information but overall easy and smooth. There were a few hiccups with exchanging information but overall easy and smooth. More

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Hi Greg, I am sorry to tell you, but my last visit in your facility in Kirkland was very bad experience ! Hope you can kick that team out and put some professionals instead. My men, I came to see a us your facility in Kirkland was very bad experience ! Hope you can kick that team out and put some professionals instead. My men, I came to see a used Jeep and a Toyota Roman Amanzio did a good reception at the first moment, grabbed the keys and walk out to shows the vehicle, offered a test driving and gave suggestions and explanation about extended warranty. Well I did not want to drive that vehicle in that moment. He told me was backing in side to grab the key for the second vehicle, when he came back he brought someone else that introduced as sales manager. That manager dressing like a trash and tattoo on his neck. Tried to push that Jeep I did not want and refused to show me the Toyota. So, I insisted to Roman and he told me if I want to see that car I could walk out by myself on parking lot. I was surprised with bad atitude of those people. I always had your business as reference when I am looking for cars. Hope your clients not running out! I see you soon buddy ! More

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Always have great experiences woth Rairdon. They always let me know what’s critical and what can wait to be done. They are always nice and honest. They always let me know what’s critical and what can wait to be done. They are always nice and honest. More

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Friendly and helpful staff, no pushy sales, and I'm thrilled with my new Jeep thrilled with my new Jeep More

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