Sales Team

Joe was fantastic! Made us feel welcome. Honestly best auto buying experience ever!! Cannot recommend Joe R and Rairdon highly enough. Love my new Crosstrek and we feel Made us feel welcome. Honestly best auto buying experience ever!! Cannot recommend Joe R and Rairdon highly enough. Love my new Crosstrek and we feel so good about the deal. Dealership is full of folks who acknowledge and make eye contact. Very positive vibe. Even the negotiating part was good. The finance rep ,Michael, was wonderful as well. Dealership is well set up - so clean and tidy. Service area was busy as well.You can't go wrong at Rairdon. And huge thank you to Joe for his help,patience and knowledge. Absolutely the best!! More

Report | Print

Van in sales offered stellar customer service throughout the process. Final finance department was upsetting. He simply would not take a polite no for an answer on warranty upsells leaving me in a bad mood. the process. Final finance department was upsetting. He simply would not take a polite no for an answer on warranty upsells leaving me in a bad mood. More

Report | Print

Van was really nice with us and she help us a lot we love the car the car More

Report | Print

Joseph and Van were able to find me a Forester Hybrid in-stock when no one else could. After buying Joseph walked me through all of the features of the car so I could get the most out of it. in-stock when no one else could. After buying Joseph walked me through all of the features of the car so I could get the most out of it. More

Report | Print

Excellent, faster and great service at Subaru All was made with quality attention and professional staff made with quality attention and professional staff More

Report | Print

They help me in the process and I’m not expected also approved my new experience EV car. approved my new experience EV car. More

Report | Print

I highly recommend Rairdon’s Subaru for taking good care of my Outback … for doing the oil change , tire rotation and brake fluid flushed. Thanks to David for helping us. of my Outback … for doing the oil change , tire rotation and brake fluid flushed. Thanks to David for helping us. More

Report | Print

Long story short, Rairdon's Subaru of Auburn has a very scammy finance team. They repeatedly pushed a $3,500 warranty and $1,500 windshield warranty. I told them I wasn't interested FIVE times before they scammy finance team. They repeatedly pushed a $3,500 warranty and $1,500 windshield warranty. I told them I wasn't interested FIVE times before they let it go. They even had the audacity to say these were inexpensive ad ons (while wearing a three tiered diamond ring). They "required" a $795 LoJack subscription, even though this wasn't in the agreed upon purchase price or in any of the car's documentation. I debated purchasing from an online dealer like Carvana or CaMax, but ultimately decided I wanted to spend my money locally. This was a big mistake. Rairdon's Subaru of Auburn is the epitome of sleazy car sales scams. More

Report | Print

I am an experienced car buyer; this would have been my 9th new car. I am loyal to Subaru and don't need to be sold on them. I went in knowing what I wanted, basically, and through Costco's car program s 9th new car. I am loyal to Subaru and don't need to be sold on them. I went in knowing what I wanted, basically, and through Costco's car program so it was a no-haggle deal...and it still went completely sideways with Rairdon Subaru of Auburn. The salesperson was nice enough, but when it got down to the finer points of dealer ad-ons and extra warranty/maintenance plans I just don't know what the xxxx they are thinking. They add LoJack onto all their cars, but I talked to my insurance and because it isn't part of the VIN, it doesn't lower my rates at all. The salesperson showed me a Post-It with the breakdown of what the maintenance plan supposedly covers, but it had things on it like one set of windshield wipers for $100 and brake pads for $600. Those are not part of any auto maintenance plan I've ever heard of. I asked if I didn't need the brakes done before the warranty expired and they said, "Just demand to have the brakes done, or don't." I would like to see these gold-plated windshield wipers, though. My last set of Bosch were $40 for all 3. And it was one set of wipers for 3 years/36,000 miles which is just...weird. That little "Warning, warning Will Robinson!" started going off and I made ready to leave so the salesperson got nervous because they saw an easy sale about to walk out. They brought over the finance or sales manager, I don't remember what they called them, but they play the same part in the dance. They started that overly-jovial, overly-familiar and slightly oily patter that seems to self-select in car salespeople and I basically ran to get away. It really sets my teeth on edge and it makes me very uneasy because it feels like emotional manipulation. Because it is emotional manipulation. I just want to buy a doggone car without any weirdness, ok? The next day the salesperson texted me and I was honest that I had changed my mind about buying a car at the moment and that I found the sales manager a little creepy. Maybe that wasn't the precise denotation I should have used, but I was not expecting the screed I got back from the salesperson that defended the sales manager before God and Country and what an upstanding provider they were for their family and I was like...um, I felt pressured and was put off...I didn't mean they were a danger to society. The salesperson may have kept it up, but I don't know because I blocked them and won't step foot in their dealership again. More

Report | Print

just a little advice. don't get taken advantage off by this dealership. the way they compute APR's is xx and the way the financial manager and agent dupes you into the dea don't get taken advantage off by this dealership. the way they compute APR's is xx and the way the financial manager and agent dupes you into the deal is something you don't want to experience as a first-time buyer. this dealership really opened my eyes and learned that sales deception tactic is real. My family bought a car from them last year and instead of making a good deal, they paid more than the expected amount! the car is just a 5-seater car but the price they paid is almost comparable to a 7-seater car. my family member is also at fault for not researching well and for their lack of knowledge since it their first time, but still even the promotional discount was withheld when they actively asked for it. is the dealership so special that only you guys don't have the promo when your sales and even the webpage says you do? nevertheless 1 star for how you guys seal your business deals. More

Report | Print