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We had our engine light come on, so my husband took it to another car place to get the code info to see what was going on. My husband after he found out what was going on called the dealership and asked if w another car place to get the code info to see what was going on. My husband after he found out what was going on called the dealership and asked if we could bring the car in and told them what was going on. They said this week would be great to bring it in because their schedule was pretty open. He made the appointment for Wednesday and took a day off to help me because we have young kids. (Also his last vacation day he could take off and instead of saving this day for Christmas eve, he thought this was important since we have 4 kids and wanted us to feel safe in our car). We got there on Wednesday switched the carseats and everything then went in to tell them our car was here. Then they preceded to tell him that the appointment was for today, but that the car would not be able to be worked on till the next day and that our car wouldn't be ready for 2-3 days!!! He was shocked and asked to talk to the manager because 1. We were NEVER told it would take that long and 2. My husband took his last day of vacation off to handle this and then was told the car wasn't even going to be worked on today. 3. We have 6 people in our family I take our kids to and from school and to activities if we knew it was going to take this long we would have prepared better 4. What company makes you drop off your car the day before and doesn't tell you it won't be worked on till the next day and DOESN'T HAVE A RENTAL FOR YOU AND YOUR FAMILY! I came in after my husband asked for the manager and was so furious and then the manager told me I should have assumed it was going to take longer in case we needed a new part, when they specially told us we could come pick it up the same day! Why is it my responsibility to know the ins and outs of what's going on behind the scenes at the dealership. I dont know what parts they have or dont have. If im told that I can come get it the night of and no one tells me its going to take multiple days then im not going to assume that. We decided to call another jeep dealership and told them the situation and what happened to us. They agreed with us that they should have told us it was going to be longer. So we decided to book the appointment with them. They also told us that it would only take a couple hrs to find out the issue because it's an ODB reader and code error check. Im beyond upset (and yea I showed my anger sorry for the people who were in there) with this dealership and the fact that the manager couldn't apologize for not being honest with us and that they messed up for not telling us all the information upfront and blaming it on me because I should have asked more questions is crazy to me. I HIGHLY RECOMMEND YOU NEVER GO HERE. The general manager did offer a wagoneer after I made a scene, but because they lied just to get the job and the way the management team handle it, we made the choice to go somewhere else and after reading the Yelp reviews as well I'm glad we did. More

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A understanding of the that needed to be done dealing with my warranty and also staying in contact threwout with my warranty and also staying in contact threwout More

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Service was great. Very communicative with me. Sales department stood by what they said they would do. Very communicative with me. Sales department stood by what they said they would do. More

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Always friendly and they always do great work on my truck. Very good dealership and people truck. Very good dealership and people More

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Tim Salerno here, leaving a message about my experience with Michael in service, at Rairdon’s Dodge in Marysville. He took very good care of me, informed me of everything that was going on and had my servi with Michael in service, at Rairdon’s Dodge in Marysville. He took very good care of me, informed me of everything that was going on and had my service completed in record time. I also have a component with my brakes that has been on order that he updated me on and advised me not to drive my vehicle long distance as I was preparing to drive my truck out of state.He was obviously a big help to me. More

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Tony in Service was awesome! Great communications and gracious about explaining the service needed. The entire experience was great. Great communications and gracious about explaining the service needed. The entire experience was great. More

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Service was great Steve was my service advisor and took care of me kindly! He made sure everything was done up to my standards. This was a service that was paid by my original dealer and he handled everyth care of me kindly! He made sure everything was done up to my standards. This was a service that was paid by my original dealer and he handled everything with the original dealership to get this paid out and squared away. Great experience overall. More

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Got right in people took care of things nice waiting room Agent was very good Agent was very good More

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I had a good experience 20 years ago when I bought my first Grand Cherokee, this was way easier and no hassles. Jerrad was a real person not a sales person. I'll be back! first Grand Cherokee, this was way easier and no hassles. Jerrad was a real person not a sales person. I'll be back! More

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Great customer service, very professional. The car was ready in a little more than an hour after I dropped it off without having a scheduled appointment. Outstanding. The car was ready in a little more than an hour after I dropped it off without having a scheduled appointment. Outstanding. More

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